Buyrite Wine and Liquor of Chatham

Reviews 9

MA

Max Powers

I used to be a very loyal customer to this place, but I will no longer go there because their staff, specifically the manager, is extremely rude and inconsiderate. I purchased a bottle of high-end tequila from their store about 2-3 weeks ago. At the time, my friends and I were making mixed drinks so we did not taste/notice that anything was wrong. The next day, my friend and I both got very ill, but drinking can do that sometimes so I didnt think much of it. Today, my friend tells me that he had tried making margaritas with the last of the bottle, but the drinks were absolutely awful because the tequila tasted horrible (and it smells awful too, but that could just be the tequila smell). It turns out that the bottle had expired in October, 2016. I went back to the store with the bottle, explained my story to the manager, and requested either a refund or a replacement bottle. The bottle was almost empty, and if he did not want to replace/refund the whole thing, that would have been fine and reasonable, but youd think if a store sold you an expired product that got you and another person ill, and you spend a lot of money there, and the person working there recognizes you, youd think that they would do at least SOMETHING to try and keep you as a customer. The manager immediately refused and said that its not his problem, and that he couldnt do anything because the bottle was almost empty. He asked me if I had a receipt, but then again tells me he cant do anything because the bottle was empty. He told me to talk to the owner cause he couldnt do ANYTHING and that it wasnt his problem. He also said that they only sell the liquor and pack the shelves so I should call the distributor and take it up with them. Thats like saying you go to Shoprite and buy bad meat, and instead of returning it, youre going to call the chicken distributor. Sorry, not the way it works. I told him that I spend a lot of money there and that if he was not going to help me out in any way, or even provide me with a basic discount on my next purchase, then I would no longer be shopping there. I walk into the liquor aisle and he yells from his little desk "hey buddy, the doors over there, the doors over there buddy." Really? Throwing out a customer because you sold them bad liquor? Throwing out a customer because I was upset that you sold me bad liquor and yet you act like you did nothing wrong? At this point, things were hostile so I left. As Im walking out, he brags about how much hes going to be making soooooo much money from the store one day. Im guessing that means hes related to the owner, but who knows.Then, as Im putting the bottle into my trunk, he comes out of the store and yells something, and then he tells me to call the cops for putting the liquor in my trunk. Sorry "buddy," but its not a crime to put an open container in your closed trunk. This is some of the worst customer service Ive ever experienced. No sympathy for what happened, no concern for losing a customer, no concern for selling expired liquor, and now, no more business from me, my family, and hopefully anyone reading this message. I didnt expect much when I went in, but I never imagined that I would be thrown out of a store because they sold me bad liquor and I got sick. Please, do yourself a favor and give your business to people who actually care about their customers and their health.

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Mike Papaiya

Previously doing business as Chatham Wine & Liquor, is now BUYRITE WINE & LIQUOR and has moved to a much bigger store in the same mall (6000 sq ft) and is adjacent to the new hardware store ACE HARDWARE. The mall is now completely renovated and we look forward to provide better shopping experience. Come visit us as we have the largest selection of beer, wine & liquor. Being a BUYRITE DISCOUNT liquor, we run low prices all year around. We are now open for business - MON thru SAT : 10AM to 10PM & SUN: 12 PM to 7 PM.

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Andy Lee

Awesome place, staff is friendly, and they have the hard to find beers that are hard to find at other places have. I found this place by chance the other day to pick up some potables for a party. This is now my go to store when I restock!

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Charles Silvey

Smaller store than it looks but what a great selection of craft beer and they keep a great selection of bombers of craft as well as imported. Good cold selection as well.

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C. F.

Great prices, best selection of craft beer around madison/chatham area, helpful staff.

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Kerry Haselton

Clean, well lighted, organized, great prices and selection.

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Don Hemmerling

They have everything that you could want.

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Woody Pizzi

Beautiful store! Enough said

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Michael Auth

Great craft beer selection

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