|Category:||Outdoor Sports Store|
|Address:||68 Fort Eddy Rd, Concord, NH 03301, USA|
|Working:||10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 9AM–9PM 10AM–6PM|
I have shopped at this store a lot lately. Spent a lot of money here too. Last week I purchased a set of Black Diamond hiking polls which were fairly expensive ($140). Took them out and the poll bent on me first time out. I took them back to the store to try and return them as this poll should not have bent in snow. I had my receipt in hand and talked with the store manager Ken Bouville (spelling could be off their but you get the hint). He said he would not take them back or refund me for this product. He also told me I must have wedged them between rocks and thats how they bent. I didnt realize he was hiking with me last week and saw what happened? Impressive! Amazing that this guy could see into the past in a place where he wasnt and tell me what happened. Due to this experience Im done with this store. I recommend going right accross the street to LL Bean. They have the same stuff and actually stand behind what they sell, unlike this place. Dont waste your time with a store that wont stand behind what they sell. Cheers, Andrew
A Private User
As a hiker I spend a good deal of money in gear. I used to visit the Manchester EMS a lot until we moved to Goffstown and I started going to the Concord EMS more often. The store is larger and has more items, and unlike the Manchester store being in the mall (with the horrible traffic and also the fact you cant go directly into the EMS without going through the mall or other store first) it is in a great location. Today I bought a kayak and paddle from them through one of their sales that they have often. The staff was polite, knowledgeable and speedy. I was in and out in about 20 minutes, which included me mulling what color kayak to pick. I will continue to do business with this store for quite some time to come.
Not a single person acknowledged my family or me the entire time we were in the store. I tried to try on some shorts, but the fitting room was locked and no one would help me to open it. Everyone working, except the poor girl at the register, was clearly unhappy to be there and the man with the beard and nose ring was trying so hard to be cool that he could hardly function. When I asked the too cool for school bearded guy if they had a restroom I could use he was clearly p***ed that I had the nerve to approach him at all. The customer service at this EMS used to be phenomenal, but sadly I dont particularly want to shop there again.
When I went in there with a friend earlier tonight, it was about 5 minutes before closing, and my friend needed to buy a new hiking backpack for his trip in the morning. Even though it was almost closing, Vilius, one of the employees gave amazing customer service. Although we showed up right before the doors were locked he was very friendly, and was incredibly helpful and patient in helping us find the ideal backpack. Such great customer service will have me returning there for anything I may need. Would definitely recommend that store.
Stephanie A. Davis
I was in buying backpacking gear today. Ken spent FOREVER with me and my ten year old son making sure things were properly fitted and that we had the essentials for our trips. He even showed us how to operate our stove and explained the water filtration system incredibly clearly. He gave us a ton of tips for ways to make setting up and packing more efficient and comfortable. We had to order my pack and he said they would still fit my pack to me properly when it comes in the mail. Very very impressed! Thanks again, Ken!
I bought some static line from the store for rock climbing today. When I realized I was home with out it, the manager had no desire to check the tape recording to see if the rope left the store. I want my money back or proof that my rope left the store. What can I do. I have spent a lot of money on climbing gear at store. I have never had a problem in the past with the staff being friendly and knowledgeable. At the least credit me some of my rope back. Please.
Best experience at any retail store for me. Got hooked up with a deep discount for being a student. Bought my first pair of climbing shoes there and the sales reps were immensely helpful in steering me towards what I needed. The concord store is great
Was really happy with all the help I got today at ems. Picking out & sizing my pack. They didnt have my size for the hiking pack I wanted, but one of the guys called around & found one. They are holding it for me to pick up tomorrow! Pretty excited.
This EMS location has a large selection of gear and equipment for all seasons. The staff are knowledgeable and are always happy to help with any questions.
A major store in the suburbs that doesnt have a bathroom... Really? Personnel was nice though. And EMS is great in general.
Great store with great selection. Friendly and helpful staff.
Very helpful staff