Kay Jewelers

Category:	Jewelry Store
Address:	7474 Towne Center Pkwy #127, Papillion, NE 68046, USA
Phone:	+1 402-597-4785
Site:	stores.kay.com
Rating:	3.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–5PM

Location

Photos 10

Reviews 4

Mickala McCartney

Ive been a frequent customer to the Kay in Papillion since 2012 when I got engaged. Since then I have had nothing but issues with my wedding ring. Since our wedding I have upgraded my diamond in my ring to a bigger one and the diamond has fallen out twice now. Once this past July and now this April. Which I dont understand why Im having this issue since I dont frequently wear my ring. I took my ring in on April 30th to see what they could do for me. Since I was 3 months past the 6 month inspection date they said more than likely I would have to at least pay half for the diamond to be replaced and they would send it to the home office to have an inspection done to see why its doing that and to get an estimate. So I left my ring there to send into the home office. Meanwhile the two girls helping me (Sierra and Desiree) said their manager had just gotten back from vacation and she would give me a call in the next couple of days to let me know whats going to be happening. Almost two weeks later Ive heard nothing back from the manager about whats going on with my ring so I decided to call and ask about it. I called and the girl who answered the phone told me my ring wouldnt be coming back until July 2nd and she doesnt know what is going on with it or why its going to take so long. Also didnt offer to check in with the manager to see if she knew anything. Her answer was just "we dont know". I got a call yesterday from Sierra that my ring was in and had been repaired and that there was a cost. My husband called back and spoke to Connie (the manager) to let her know that we didnt give them the okay to fix the ring and that they were supposed to be getting us an estimate and letting us know what was going on (which obviously nobody had any idea what was going on). My husband also asked if they figured out the problem as to why the diamond had been falling out because why would we put more money into a ring that keeps falling apart. Her response was " I dont know if you want we can just send it back to the home office and they can take it back apart." So we ended up just paying for the ring even though we didnt give the okay, but Id rather not send it back and not have any idea when Im getting it back. I appreciate everything Sierra and Desiree did to try and help me. Either one of them would be a better fit as manager than Connie.

AMber Mattson

The store manager, Connie, is so rude. She has very poor people skills and should not work with people period. She was completely disrespectful. We walked into the store to take back a ring we bought online and buy another in store to replace it. Instead they exchanged the rings which didnt seem like a big deal in hindsight. We exchanged the rings, in which Connie was very rude about. Not sure why she had such a problem with it. And Im also not sure why the girl who helped me with the second ring couldnt figure it out on her own. They informed us it would be a $20 resizing charge for the new ring. At that point we said no thank you, we can order it online for free. Then Connie said they would do the re sizing for free if we bought it in store. So we said okay fine. After we left the store we saw that they just took $20 off the ring and still charged us to re size the ring. Not that big of a deal but she lied to us. And if I didnt end up liking the ring I would have lost the $20 if I went to return it. So my husband went back in the same day and confronted Connie about it and told her we just wanted a refund because she lied and was rude about it when he confronted her. They refunded the ring but not the sales tax. That makes no sense. So we returned two brand new rings and lost the sales tax on one. And connies response was I dont know what happened. Not "Ill fix it", not "I dont know what happened but Ill call someone", just sorry have a nice day. And she really expected us to leave the store $21 short of what we came in with. The whole situation seemed like a computer issue but Connie was just terrible the whole time. Very snotty. Even rude to the girl who worked there that asked her for help. Never again will I buy jewelry from them. And I buy all my jewelry there. Its a shame I have a lifetime warranty on my wedding ring and have to take it there. Definitely not going to the papillion location.

Hannah Holguin

A few weeks ago we had our six month ring inspection to keep up with the insurance policy we purchased with them. The main diamond ended up being loose so they took if for repairs. It took two weeks but they finally got us the ring back with a horrible diamond mounted to the engagement ring. Apparently they broke the main diamond while trying to mount the diamond securely to the prongs of the ring. That diamond they mounted has a big inclusion a.k.a. a big scratch on the inside of the diamond, so big you could easily see it with the naked eye. The Second diamond they showed us had carbon a.k.a a ton of black dots that you could see with the naked eye. The third diamond had a bigger inclusion than the first diamond which I found difficult to believe. The fourth diamond had air bubbles inside of it, yes air bubbles! Never had I known such diamonds existed nor that Kay Jewelers would carry such poor quality diamonds. The last diamond they showed us had a plethora of blemishes a.k.a external defects. The manager there said those were the diamonds to choose from. For now I am stuck with this diamond that is a shame and disgrace to show to those who would like to congratulate me and see the ring. I would hate for this to happen to anyone else.

Susana Dyer

They have messed up my ring 3 times now. First it was sent to be resized and they only resized 2 out of 3 bands but still put it together, after getting it back (2 months later) the main diamond fell off, another 3 weeks to fix it. A couple of weeks ago I went in just to get them cleaned, the manager, Connie cleaned them for me. Later on that night I noticed one was turning yellow so I went back the next day. The girl that helped me first said it was just the metal. I explained to her that one ring was silver and one was white gold, she didnt seem to believe me and checked and confirmed. We came to the conclusion that the wrong cleaner had been used. She said "we have a new girl so it mustve been her not knowing what she was doing" I explained to her it was actually the manager who had cleaned it. They never once apologized or offered to make it right I had to demand for it to be cleaned properly. I have been to different branches and have never had any problems, this one just needs better management.