|Category:||Auto Repair Shop|
|Address:||801 E 25th St, Kearney, NE 68847, USA|
|Working:||8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–4PM Closed|
I was traveling through Kearney Nb on I-80 in my class B motorhome and stopped to avoid being caught in a blizzard in November 2015. I realized I hadnt checked my tire pressure in quite some time, and looked for a tire store online. I called Kearney Tire and Auto late in the afternoon and they said theyd be happy to check them. I took the van in, and despite the snow and weather, checked all four tires, and aired them up at no charge. The next morning, I discovered that the vans house battery wasnt charging and had stopped working completely. As Id had charging issues when I bought the van, I didnt know if the battery had just died or there was an electrical problem. I wanted to figure it out before I hit the road again. I called them again and once again they told me to bring it right in. I got there... they ran diagnostics on the electrical system, found it to be fine, and figured out that the battery was shot. As it was a standard starter battery rather than a deep-cycle RV battery, they found the correct battery, installed it and got me on the road quickly. I had TWO five star experiences with Kearney Tire and Auto in two days. Kudos!
Yesterday our daughter and her friend were driving from Chicago on their way to college in Boulder, Colorado when the "Check Engine" light came on.They spent the night in Kearney, Nebraska.This was a traumatic experience for my wife and I .We were afraid her car might break down in the middle of nowhere.The next morning I looked up auto repair shops in the Kearney,Nebraska area and after reading good reviews I called Kearney Tire and Auto Service. Tracy said they had a full schedule but after explaining the situation she said she would scan the engine codes as soon as they got there. I spoke to Tom and he reset the Check Engine light and told me the car would be safe to drive to Boulder.He also faxed me a computer code scan.The same day the girls got to Boulder without the engine light turning on.The problem was that the oil was a little too thin.I sent her an oil additive to correct the problem. They were actually waiting for our daughter to get there and would not accept any money for all their trouble going out of their way to help her out on a busy day. We were really lucky to find such a nice place. David Taber
A Private User
I had a mixed review for Kearney Tire and Auto. The positive: I blew out a tire and decided to replace all 4. I stopped by they did not have my size in stock but were able to order them in and they arrived the next day. I dropped by car off and they put the tires on in a reasonable amount of time and am very satisfied with them. The negative: When i went to pick up the car they suggested that I make an appointment to get my brakes changed because they were about ready to start wearing into the rotor and only had "2mm left" and also to get my front end aligned. I told them I would get my front end aligned early next year, and that I could change the brakes myself. Upon buying brakes from an auto part store and pulling off both the front and the rear brake pads I discovered that they easily still had 2/3s of their life left. I feel like they were just trying to get me to pay for an additional service that I most definitely did not need. I guess just use caution if asked to pay for additional parts or services that you did not request.
Everyone was very nice and helpful. They were knowledgeable, and patiently answered all of my questions. In my experience as a customer of Kearney Tire and Auto Service, I became their customer when I used their pre-purchase inspection service to help me determine whether or not to buy a used car. They gave the car a full inspection and pointed out all possible future problems including a possible need for new tires and an oil change. When I decided to purchase tires, I again turned to them since I now trusted KTA to give me professional and informative advice on my vehicle. Don, the service advisor i personally worked with, gave me a couple of choices on tires and patiently explained the differences, pros and cons of all the choices then let me make my own decision. It was a very low pressure sales experience. I would highly recommend them for anyone looking for automotive service or new tires and i will be using their services again in the future.
First went to Kearney tire and auto in the summer of 2015 to have four new tires put on and see if they could find and fix an issue with uneven wear. They put four new tires on and said they could not find any issues causing the wear. Within a few months I started noticing the car start to vibrate again due to the same issue. I made it about 10 months on that set of tires, and went back in again for four more new tires and have them try to find and fix the issue. This time they told me they found the issue and fixed it. With a bill of over a grand I was just glad the issue was supposedly corrected. Here I am now a year later with another set of ruined tires because the issue was not fixed. I just know I am done with Kearney Tire and Auto. I gave them a second chance, but they will not get a third chance to rip me off. And like I said Don, if they couldnt find the issue the first two times in there what would make me think they could this time?
A few years ago I was having issues with my car eating through tires, even after an alignment at a local Ford dealership. Since I purchased my tires through KTA I talked to them and they researched the issue concerning my car. They discovered that my make/model of car was notorious for this and came up with a game plan to make the tires last longer. A few years later, thanks to their research and recommendations, my tires are wearing at the rate that they should. I have found that their service was far superior to any other auto repair shop Ive been too. Ive been taking all my vehicles to them for a few years now and am pleased to know that not only will they take care of my vehicles, but they will also take the time to explain things and show me the issue in the event that a repair is needed. The piece of mind knowing that my family and I are being taken care of is very appreciated and humbling. Many thanks! -Randy
A Private User
Absolute scam artists. We went to them consistently for about a year. We started having trouble with our car and took it to them several times, though they couldnt figure it out. Finally, after taking it to them for the third time, they called and said they had fixed the initial problem, took it out for a test drive, only to have it stop running altogether. They of course concluded the new problem to be even more severe and expensive. So, in short, we took a vehicle to them running only to have them charge us 1800 hundred dollars to make the problem worse. Since they were at a loss as to what was wrong, we took our vehicle to a different shop where they figured it out in a matter of hours and had our car fixed perfectly in two days. These guys have a reputation of getting you to take your car to them for general maintenance so that they can "find" a problem and inflate the bill. Avoid at all costs.