The Home Depot

Category:	Home Improvement Store
Address:	8901 Page Ave, Overland, MO 63114, USA
Phone:	+1 314-733-1534
Site:	homedepot.com
Rating:	3.7
Working:	6AM–9PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 6AM–10PM 7AM–8PM

Location

Photos 100

Reviews 16

Frank Kraemer

Do Not rent tools from Home Depot! They have no service for the equipment, they will lie to your face and try to over charge you to get their day rental rate. Now they hav a collection company trying to collect. $1,108.37 which is about half of what they tried charging me at the store. Read on for details. I rented a lift from them for a month and after two days the lift had a very small leak. So I called it in ( big mistake ) they said bring it in right now and go start your contract over at a different Home Depot. I asked about having someone repair it or continuing my contract at the another story. They said no we have one guy that all the store use and he is to busy to fix the lift. So I said NO Im not bring it in. So left it parked it was raining anyway. After 2-day their one repair man from North Carolina called asking about the lift I told him its in the my driveway. So he finally come and repairs it. The next day when to come down in the lift it cook me 5 minuted to come down. The repairman had some how governed down the hydraulics. So used it for ten more try to get my jobs done. but decided it was cost to much time ( money) to keep using the lift. So I talked to another Manage at different Home Depot he said that he talk to the original store manager and that I could return the lift at the monthly rate of $1,763.00 ( So my math, $1,763.00 divided by 30 Days= $58.77 per day. ) When I drop it off they tried charging me $2,800.00. So of course I didnt paid. And had to rent a lift from a real Rental compay. Sunbelt Rental it may cost a little more, but if something breaks the will service the equipment.

Shanara Gabrielle

I was renting a Penske moving truck from this Home Depot location, to move my 80-year old mother-in-law across the country. We had reserved and pre-paid for the truck using my mother-in-laws credit card. When I went to pick up the truck, the woman in charge, Shannon, refused to give us the truck without the physical card. Remember, the truck was paid for already. I had the card number, and she refused to punch it in to the machine. Even though another employee, Adrianne, told us it was easy, and offered to punch the card into the machine for us, Shannon refused to allow it. I was forced to drive 40 minutes back to my mother-in-laws house to get the card. The movers, who we were paying hourly, sat and waited. Shannon was rude and unhelpful. She also refused to accept our AAA card discount, even AFTER I got AAA on the phone to verify that our card was valid. Adrianne, who was great - helpful and friendly - manually gave us a 10% discount in the end, and did her best to overcome Shannons rudeness, obstinance, and bad customer service. If Adrianne was in charge, Id consider renting here again. But as it now stands, I wouldnt come back.

Kelly W.

I recently decided to have my windows measured to purchase blinds for installation. My entire home was measured, blinds were ordered and delivered to the store. I am currently still waiting on them to be installed. I have contacted corporate to submit a complaint. I was told that my project could be completed by a certain deadline, well that was not met. I understand that certain circumstances prevent deadlines from being met. However, my issue is with the lack of communication and follow up. I still have not received a call to set up an install date and my blinds arrived 4 days ago. The reason I am giving a 1 star rating is because both of the sale reps that helped me in the store were awesome and provided excellent service. Overall, I am disappointed and I still dont have my blinds hung, nor a scheduled date. It is going on 4 weeks.

Fred E. Miller

After spending hours and hours trying to cancel an order for a washing machine, and being assured by a supervisor he would take care of it and call me - a huge delivery truck pulls up this morning with that washer! I wonder if Home Depot reads these. THIS is incredible! I just received an email survey asking about my Customer Experience with Home Depot! Keep in mind I received this after spending hours trying to CANCEL the delivery, then refusing it when the truck pulled up to my house! Just when I thought I was finished with these folks who dont understand customer service, I got a survey asking me about my satisfaction with my CANCELLED Purchase!

shelby hoover

The staff at this location are not helpful at all unless you are in the store. Even then you have to beg them to assist you. They will look you right in the face and keep walking. Most locations the staff will ask if you need help finding anything....not at this location. They are just counting down until it is time for them to clock out!

Elias Shedd

I thought I emailed receipts would be great. Returning items is so easy I no longer even need the receipts. Swipe the card you paid with and return whatever you want. Buy as many things as you think you might need bring the rest back. I do it all the time and no one has ever hassled me or given me a dirty look.

Debby Leonard

It took 3 employees to "help" me. 1 told me what I wanted was down isle 5 but "I dont know where " WOULDNT help me find it. 2nd employee was saying "Im tired, I get off in 30 min " Finally a 3rd employee actually helped me find what I wanted. Talk about poor customer service. I hope they dont want 15 an hr

Reuben Gill

This location went the extra mile to help me redeem my Bosch warranty. The manager help me look up a past receipt. It was extremely helpful. I felt like a valued customer and not like another dollar for Home Depot. SHOUTOUT to Home Depot on Page and 170!!!

Laura Bothe-Berndt

So nice to go to a store where the employees actually know what they are talking about! I had help from a gentleman today that knew about bug killers and animal deterrents. Wow, how nice is that!

Hajji Hinds

I work here, and shopped here before, most of the employees are awesome, friendly, and very helpful. So far I only see 4-5 total asses. Everyone else is awesome, and I love that its my second job.

Sharon Giacomo

Its easy to find help if you need it, prices are good, AND they are dog friendly. Last visit two associates had dog treats in their aprons. Makes an ordinary errand fun!

Kyle Moore

Didnt have any hardwood floor finishing nails. Dont understand why they are sold out at every store. How can they rent tools out but not carry the nails for the tools.

leslie days

Paid for 5 fence panels and Im Still waiting over 20 minutes for them to find the key to unlock the chains around the panels! Always a problem here.

Rushel Fraser

I am standing in Isle 13 for over 20min at least 4 employees have walked by. None has offered to help . So i will be going somewhere else.

Dianne Cannon

My experience with Home Depot was very good. The staff was very helpful and polite. With their help I found all the items that I needed.

Herman Henderson

Really friendly and nice and they have every thing i can think of even bbs for bb guns i love that store so so much.