Surdyke Motorsports Festus

Category:	ATV Dealer
Address:	1305 U.S Hwy 61, Festus, MO 63028, USA
Phone:	+1 636-931-9166
Site:	surdykemotorsports.com
Rating:	4
Working:	Closed 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 9AM–5PM Closed

Location

Photos 100

Reviews 16

Tim Ellis

Update: First in response to the reply from the owner. No as a matter of fact I did get the bike from Surdyke Motorsports NOT Surdyke Harley and I have the paperwork to prove it, so dont assume otherwise and tell me to remove my initial review. Second, Ive decided to reconsider my initial rating of one star and give this place two stars simply because of two things. The person I worked with in sales was a good guy and he was a pleasure to work with. Also the guys in the service department have been very helpful in getting the few issues Ive had with the bike sorted out. A few of the guys in sales and the guys in service are great. Management, as made apparent by the response to my first review, they need to be knocked down a notch. First review: Terrible experience. Went in to trade in my sport bike for a Harley. Asked 3 different people about the Harley they were trading me and everyone I asked said it was a good bike with no issues. Found out this wasnt the case. There was a moderate head wobble when reaching a certain speed. When I brought this to their attention they said they would take care of it if I brought it in. A few days later I brought the bike in. The first problem I had was their technicians didnt seem to be very engaged in actually figuring out what the problem was. They "tried" a few things such as putting another weight on the front wheel and checking deflection. This was the problem though. Instead of trying to figure out the cause for the problem, they simply tried a few random quick fixes to try and solve it. When I told them the isssue was still present they took at in again but proceeded to solve the issue in a different way. Instead of taking care of the problem like they said they would, since the bike came off their floor in that condition and they said theyd fix it, they instead tried to attribute the issue to what they termed the "Harley shake." They talked to me like I was an idiot, saying that every Harley does that, which I know for a fact is not the case. I come from a family of Harley riders and am in the process of restoring a Harley given to me by my father. A bad head shake, which is the wheel and front end rapidly oscillating without firm enough handlebar input, is NOT a normal condition for any motorcycle. Not only did they outright lie about the condition of the bike they were giving me, and led me on that theyd fix it, but they treated me like a moron and assumed that I would accept their "Harley shake" argument. Do yourself a favor and save your business for another dealer that wont treat you like an idiot and doesnt explicitly say that they "dont do shady stuff," to cover up for the fact that thats exactly what they do.

Kyle H

Called today to see if they do safety inspections which they told me they do but cannot do any for a couple of months... called back later to see if they carried yamalube for my motorcycle so I could pick some up on my way home and change my oil. The lady said she didnt know and she would transfer me to the parts and service dept. I got put on hold for what seemed like five mins to her picking back up saying that they were busy and asked if I could leave a message! Wow how do you not know that??? So glad I am not a customer there! Thats what happens when you have a business that supports Eric Greitens. Poor unskilled employees!!

Laramie Robinson

I still dont really have an update on my bike as of today except for the fact that they are still waiting on parts that were "ordered" last Tuesday. Around 3:00 pm today when I stopped into the shop the parts manager said that he would call me back with some answers... and I never got a call back Moral of the story is Surdyke has given me nothing but the run around and my bike has now been in there shop for 3 full weeks with basically 0 progress. If I could rate 0 stars I would. I will never return to this shop.

Michelle Weedman

Bought a wave runner in June been 3 weeks still havent received the title. The one we wanted was at a different location so our sales associate told us he will get it transferred to their location and give us the same deal the chesterfield store offered but after looking over the paperwork we paid full price for everything!!! I understand it was partial our fault for not paying attention to the numbers while signing but I was not pleased with my experience from this location...

Alicia Gray

Really bad customer service! My husband bought a 2014 Yamaha Viking and we had to take it back for repair and they didnt even put the rear brakes back on. When we called they didnt want to take the part off of another one because they didnt want to inconvenience anyone.Hello we are a customer as well. What about our inconvenience. A 13,000 dollar side by side shouldnt have this many problems with only 278 miles on it!!

David Turner

Great buying experience for my first side by side. Love my Kawasaki Mule Pro-FX EPS Camo I purchased. Everyone was great to work with from sales, financing and parts departments. Dan my salesman was by far the best powersports salesperson I have ever worked with. I would definitely make the drive to give them my business in the future.

Gregory Robinson

Fantastic experience is always great staff you should get up there today if theyre letting you drive whatever you want if you got a motorcycle license or not you can drive with gators whatever Anna serving hot dogs and hamburgers for free

Michael Brame

I am disabled. Once determined it was too much trouble to try and help me, said,"Go home". If a senior citizen and disabled veteran is treated like this, I know my friends and relatives wont be doing any bussiness with Surdyke.

Steve Harrison

you would think buying a used bike that at least is would have been detailed and clean... and if the promise you the manual , extra keys etc form previous owner dont hold your breath or dont sign till you have them,.

James McClung

Great Customer service!! I was able to receive my side by side back in a timely fashion. This after both axels needed replaced. Lane back in service is a great guy! Keep up the good work!!

Valerie Pribble

The worse customer service experience ever! A present for my husband after his kidney transplant and we were treated so poorly! My father, son and future businesses will not be bought there

Ryan Wiesehan

All the staff in the service department acts like nothing is their problem and they dont care about your bike and they are just waiting for their 9-5 to be over

Edward Heckmann

Dan and the gang at Surdyke made it super easy to buy my new 2016 KTM 250 XC-W. The staff were are very friendly and informative. I would buy from them again.

John Loos

Great customer service, the guys in the service area did me a solid when they really didnt have to. I will always bring my business back here

Aaron Barbee

Bought my first motorcycle here back in 2004. Folks are very friendly and not super pushy. The expanded showroom is huge. Go check em out.

J.R. Middlesworth

Best price, best service, great people to deal with. Ive bought three brand new side by sides here, awesome every time.