AT&T

AT&T, 15924 Manchester Rd, Ellisville, MO 63011, USA,

Category:	Cell Phone Store
Address:	15924 Manchester Rd, Ellisville, MO 63011, USA
Phone:	+1 636-527-0601
Site:	att.com
Rating:	3.3
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–7PM 11AM–5PM

Location

Photos 20

Reviews 19

C Reynolds

Its been almost a year since I was in the store but as I remember being in there I was first greeted at the door and told there would be a wait of about 45 min to an hour. That seemed normal since the store was pretty full. I was put on a waiting list and given a buzzer like the ones at restaurants. That was great because I didnt feel like I might be forgotten about. All in all it went great. Once it was our turn we did our business and left with new phones for our kids. One thing I want to point out is during the meeting I was able to discuss the package and when options were brought up I wasnt pressured into anything and the employee was very honest and willing to adjust things to our liking which even saved us money. I dont know if she works on commission but either way it was pleasant. Ill be returning there when I need an upgrade.

Francine Graf

Nice store. Long wait. I have 5 devices and spend a lot of money on a monthly basis with AT&T and have for over 15 years. I just waited over 45 minutes to not even be talked to. I watched 2 employees leave the store and then 2 other customers leave the store without being to. Yes, I know there is a tower outage issue which sucks, but there might have been other issues like we wanted to upgrade one of our phones. Wow. This is the second time I have waited this long without being waited on. How difficult is it for the other staff members that are not helping people to come over to say I apologize for your wait and someone will be with you shortly or is there anything I can do in the meantime. I was very happy, now I am frustrated with a house full of 4 people without phone service. In this day and age, we do not have home phones.

Ange Brown

Once AGAIN, the AT&T store in Ellisville has proved to be completely incompetent. DO NOT DO BUSINESS WITH THIS STORE. EVERY time we have upgraded our phones, services or agreed to one of their "special promotions", they have royally screwed up our bills, services or have not delivered the special promotion at the agreed upon rate. It takes MONTHS to receive resolution or corrected invoices. This latest debacle with their joint DIRECTV venture is beyond ridiculous. We were charged almost double the joint promotional rate and they disconnected DIRECTV service while the issue was in their escalations department. Now, theyre threatening a credit hit because of AT&Ts mistake and AT&T is doing NOTHING.

ST L

Nice new store; however, I dont expect to stand and stare at my surroundings for 35 minutes no matter where Im at, much less a "store". The fact that I ordered my phone online and chose store pickup, and still had to wait 30 minutes for someone to get me my phone is ridiculous. Complete waste of my time. The employees didnt seem to be in much of a hurry to do anything really. Even after voicing my displeasure with waiting for 30 minutes, there was no urgency to their service. Horrible concept, and horrible customer service.

Don Kniepkamp

I just went to the store for the second time...(near my work). Once again the sales associate scuffled me off to browse, while several other sales associates were standing around doing nothing. After about 10 minutes of standing around, I could not find my sales associate and another customer who came in after me was helped. I was wondering why not much was going on in the store...now I know for sure. I will not be returning.

Nathan Pedersen

Staff was very nice but when asked for a particular charging product, they confidently sold me the incorrect one. Didnt find out until I was home. Went back to exchange and got hit with the long wait time just for a return. A self check-in service would seem to be a much better solution than having a rep standing at the door full time, unable to assist a customer until someone else is freed to man the door.

Alejandro Ramirez

Ive been there numerous times and I am always greeted at the entrance and they immediately assign me a person via their system, so it is guaranteed I will be helped, no matter how little or big my business is with them. The service is courteous, and the facility is clean and with a great variety of devices. I always go back there, and highly recommend it. I have purchased 2-3 devices from them already.

zafro 7

I came into this store to switch from Sprint to AT&T. A process I thought would be long and complicated. Oz opened the door for me, quickly sat me down and got absolutely everything figured out. He was extremely nice and knew a lot of information. Extremely helpful and actually really funny! Oz kicked ass!

Raj Kondaveeti

The people are very very very friendly here, and I have never had a bad experience from this location. My dad is a very picky person, and I am always suprised because they never have interupted him or have shown any signs of irritation.

Deborah Parker

I liked being greeted at the door and saw my name on the board, so I knew where I was on the list. Dillon worked with me and was very helpful. The store was very nice...everyone friendly.

Daniel

I just stop by there earlier . The service just horrible. Nobody take care of me after a hour. The staff just talk and walk .

Randy Moore

impossible to get into the left turn lane coming out of parking lot.

Nick Brother

Hands down excellent customer service, I highly recommend them.

Dana Weatherford

Cause I always get a different person wit a new answer

Brittani Pfountz

They are friendly but the wait is always so crazy.

Michael Barry

Ditto. Worst customer experience ever.