Category: | Sporting Goods Store |
Address: | 430 Porter Ave, Ocean Springs, MS 39564, USA |
Phone: | +1 228-215-1199 |
Site: | trihardsports.net |
Rating: | 4.9 |
Working: | 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–5PM Closed |
MA
Matthew Aust
Im new to the area and have heard nothing but good things about this store, and Duncan the owner, but that has not been my experience at all. I was looking for a set of clip on aero bars and so I went and talked to Duncan about it. He recommended the air strike from profile design. I wasnt sure if Id like them, but wanted to try them so I asked about his return policy. He said store credit. So after paying $135 for something I could have gotten on Amazon for $100, because I really like to support local businesses, I tried them out. Used them for about a month and really didnt like them so I called and asked if I could return them for a different pair. This is where I started for realize that Duncan isnt that great. So after asking me what I didnt like about them, he proceeds to get all frustrated with me for wanting to return them and complaining about how hes going to have to take a loss on them (even though he had about a 40% markup on them to start with), but hed get me the T5 model instead, but Id have to pay for shipping for them. Fine Ill pay for shipping. So he gets them a week or so later and I swing by on Monday to get them. Hes not there. Apparently he doesnt work on Mondays. So the running guy calls him to ask about my aero bars and he says to just come back the next day and get them. I said no, I just took time out of my schedule to get them I will take them now. So then he proceeds to tell me that I need to take apart my current aero bars and replace the top bracket with the one he bought. Ok fine. Except while Im doing this, I realize that in an effort to save himself a few dollars, he didnt buy the T5 set from profile, that have the J series bracket, he just bought a new top bracket. So in simple terms, my elbow pads are about 2.5 inches above the aero bars which makes it pretty much impossible to use all but one of the bar extensions, which werent the extensions I was supposed to get. And to add insult to injury, he claims to be a triathlon store, but hes got about as much selection as just a regular bike shop. He has maybe 2-3 "tri" items. And all are at a huge markup. Bottom line: Duncan is at best incompetent or at worst deceitful and dishonest. I will never be going back and will tell everyone I can to go elsewhere.
ST
Steve
Great bike shop and even better crew. Brandon treated me like a regular even though we were just in town for a visit. Any time Im back in the area Ill definitely look them up. Highly recommend.
JE
Jenna Overton
Just bought a new bike and this store was great. Duncan picked out the perfect bike and its the best bike.
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Shirley Brown
Happy to finally have a bike store in ocean springs downtown! Thank you!
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Rod Simmons
Love this place! Great team for all of your running and cycling needs.
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Alfredo Pelaez
Super helpful staff who didnt mind talking with a complete newbie.
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Nathan Prescott
This shop keeps the community rolling and running. A real asset.
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Josh Charlton
One of the best bike and run shops on the coast
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Sean Rains
Great service and support Thanks