Pep Boys Auto Parts & Service

Reviews 5

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Jeryl Mathew

Update:- I had an issue but its has taken care by the Manager and Im happy with their timely response. I really appreciate that they contacted me back and found the best solution for my previous experience with the store. My experience: I visited this store a couple of months back and got a quote for my cars transmission flush. Since its a CVT (continuously variable transmission), I was told that it needs special fluid, so I have to inform them before coming down for service. So a couple of weeks back, I did an online appointment for the Saturday after that (1 week time in advance) and noted, its CVT - Special Service Needed. The same day I called the Pepboys and told them I will be coming down on Saturday and requested them to make sure that they have supplies for that. They said would be ready and I drove down to store next week for my service. Upon my arrival, Mr. Nick said they dont have any special notes in the appointment as well as they never received the call from me. So, I have to take the car to the dealer. After some serious conversation, he agreed to do it some other day and this time he would order the fluid from the dealer right away. So he rescheduled my appointment for today (2/28/2015) and I got a confirmation as well as a reminder email that Im set for the service. Today, when I reached the store for service, Mr.Bob (Sorry to say it over here, he doesnt know how to respect the customer. He is the guy who made me to drop this rating to 1star) told me he is not finding any appointments in the system. Then they dig into the system and saw it has been cancelled!!!! Mr Bob told me "I dont have the equipment for this, you have to take it to dealer". I asked, then why they didnt inform me that. He said he dont know and was replying in a louder voice as if I did a walk-in and demanded I must get my service. So all the people were looking at me. I asked then why Nick confirmed it when I met him in-person. He said, he is a parts guy, not the service guy. How will a customer get to know about that??? I met Nick in the same service counter and he did login in the same computer to look-up the car info and to do the appointment and all. I never had this kind of experience in my last 10 years as a car owner. Mr Bob, if you really hate your work, please quit. Dont show your aggression on a customer. I wasted my two weekends because of you guys being very irresponsible.

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Sedrick Harris

I made a appointment via the website to have two tires replaced. 45 minutes before my appointment I received a call from them saying that the tires l order had been sent to another shop, and they could not get anymore of that brand for whatever reason. So I say no big deal as long as you can get me two tires in the same price range and quality. I was placed on hold until they could come up with a plan ( keep in mind my appointment time is under 20 minutes at this point). Finally they let me know they had indeed found some tires, but that it would take 45 minutes before they got them. Which I said fine lm on my way to work and l work just down the street from the shop, give me a call when they come in and l will bring my car over to be worked on. Well when I received the call it was to let me know yes we have them now, but they were pretty booked however they could get me in the next day at noon. Haha thanks but No! I made the appointment and though no fault of my own, they should do all they can to get my car in Today. They finally agreed and did the right thing. I dropped my car off and went back to work. Hours later (5-6 ) I had to call them about the status of my car which l was told, oh its done. We called you and left a voice message. Totally Not True!!! No call, No Message, and when I went to pick up my car No Apology. No coupons, no discount, Total Failure Pep Boys

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Brian Loots

This is the first time I have ever commented on a store experience. The store manager Gary Chute at the Inver Grove Heights store gave me superior customer service. He far exceeded my expectations as a customer. I had ordered oil online to pickup in store. The oil that was shipped was incorrect. Gary did not stop contacting other stores/the corporate office/ headquarters until I had the correct oil delivered to my door. Garys excellent communication kept me informed what was happening and when, as the time frame took a while to contact the correct people to make the shipment happen. I could not be more satisfied with my experience, the great communication, and the final delivery of the correct product. I wish more stores showed the same level of commitment & dedication to customer service & satisfaction. I have already told neighbors & friends about my excellent experience & how professionally the issue was handled. Thank you again Gary for all of your outstanding help!!

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Mandy Porter

Tried to charge me DOUBLE what the dealership booktime is!!!! I went in yesterday to have a headlight changed. I have a Chevy HHR and you have to go in through the wheel well to change it, so I am well aware its kind of a pain. But it is not a $92.00 pain. Thats what they tried to charge me! So I kind of threw a fuss, stating the last time I had it done it was only $30 some dollars! So the guy behind the counter goes on to tell me that its so expensive because he has to "drop the front fender" or some line like that. In which I tell him that I know how its supposed to be done, and that you need to go through the wheel well, to which he replies, "yeah thats what I mean" Whatever. So, they get the price down to $46.00, and I accepted only because of time constraints this week. When I got home I looked up the booktime for auto repairs, and $46.00 is the dealer cost of the repair. So why go here if you can just go to your dealership for the same price

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Sully D

Mark quoted me one price Friday, 174 dollars to install an aftermarket grill and set up the appointment for Monday. Monday Mark had a completely different price, 240 dollars, though nothing about the job had changed. After haggling with him for a half an hour, bleeding into my appointment time, he finally got down to 195 dollars and acted like he was doing me a favor. Total rip off artist. After all that, all said and done, they didnt complete the job. The new grill came with instructions, with pictures, and they couldnt manage to follow them. The tech and Mark said they didnt know how to correctly apply the paint and that I would have to take it to an auto body shop. Now Ive got to take it to a specialty auto body shop to have them fix and complete the job pep boys did. Theres a reason theres only 2 locations in the twin cities. Theyre horrible. And Mark is the worst service rep Ive ever dealt with. Definitely go somewhere else.

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