west elm

Reviews 5

EV

Eva Noth

I recently visited this store in order to return an online order. While I have been to this store before and received good customer service for returns (asking if Id like to look around, offering to help me, moving people through the register quickly) this time I had my 18 month old son with me. I think these people hate children. I held my son as I entered the store and after seeing the register had two customers being helped, I looked around the store for a moment. This was a weekday evening. No sales person acknowledged my presence, despite seeing 2 employees walking around the store. When my son became squirmy, I brought us over the register area, put him down, and took a firm hold of his hand to ensure he did not go anywhere near the many breakables in the store. He made a small sound of disgust and I let him sit on the floor and play with my purse while we waited. He made no other noise. No one spoke to me, the registers didnt acknowledge I was waiting or tell me it would be a minute, and the other customers gave me disgusted looks. I squatted down on the floor with my son, keeping him from leaving my stuff all over the floor, while I waited as it was now going >5 minutes since we came to the registers. Finally, what appeared to be a manager appeared and asked in a snotty way if there was something she could help me with. At this point, I told her I had an online return to make, and passed her the bag, explaining that the receipt was in the bag. She began to make the return in the back corner of the register area as I got my son together and picked him up to begin the return. She didnt talk to me except to hand me the return, tell me it was all done. I tried making a joke about kids, she frowned at me instead. She didnt ask if there was anything else she could do for me, in fact, she disappeared as soon as she was done with my return. As I left with my son, the employees and customers I passed gave us dirty glances. My son didnt even make any noise or trouble! I felt very insulted by their treatment - I certainly could afford West Elm and in the past have liked the quality of their merchandise. I will not be shopping with West Elm anymore if this is how they treat people with even well-behaved children.

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JA

jake kern

HORRIBLE online shopping experience(s). HORRIBLE. Ill discuss my most recent experience in detail first and then will briefly describe some others of the past (should have learned my lesson). My wife ordered a leather chaise sectional online. The "ship by" date moved back a couple of times (by 1-2 weeks each time), which initially made me nervous and annoyed. Upon contacting customer service, we were told that part of the order had shipped (our credit card was then charged the $3,500.00). After another week, we contacted the shipper and were told that they were still waiting on the remainder of our order and they would contact us when it arrived to schedule delivery. After another week or two, we again contacted customer service and were told that the portion of our order was no longer being made in the color we ordered. WTF?!?! Then why did you take my order in the first place, why did you charge my freaking credit card, and why do I have to contact you to find this factoid out 6 weeks after ordering? Almost unbelievable. Almost. In the past we ordered a long curtain rod that arrived (long after it was promised) with missing brackets. Attempted to get correct brackets sent to us, and they again sent the wrong ones. First they said they couldnt send me a whole new rod because they were discontinued. Then they ended up sending me a whole new rod, which I returned to the store because Id already hung the original rod with the using the wrong bracket (it ended up working ok, but not like its supposed to). Before that, we ordered a fairly large framed print. It showed up with shattered glass. They resent and, to not surprise, the glass was shattered again. I understand that this is probably the shippers fault, but cmon, get your stuff together. We ended up just asking for a refund after going through the hassle of shipping it back twice. While Im complaining, you dont have the option to ship West Elm furniture to the store. So, you are forced to pay shipping charges, which for most other places would not be incurred since you can have them ship to the store/warehouse and pick the items up yourself (to avoid paying for obscene shipping charges).

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ZA

Zachary Kahn

After repeated poor experiences with both West Elm and this location I felt I had to leave a review. I want to state this upfront, I love the products West Elm sells and the nice balance of quality/price they offer. However, both the store and the brand as a whole are impossible to deal with. Attempting to completely refurnish our living room (couch, chairs, rug, tables, lighting), we met with a West Elm designer. She was aloof, forgot to return calls and was almost always unprepared for our in person meetings. Upon finally deciding on what we wanted to order we kept running into items that were: "No longer available", "Temporarily Discontinued" or just plain errord out in the checkout process both on the website staff used as well as consumers. Out of pure frustration we took our business down the road to Room & Board, and, while we know we payed a premium our experience was lightyears ahead of what West Elm offered. Update, May 2017: I have no idea why I went back to West Elm again, but surprise, surprise...still a complete mess. We ordered a print that we loved and after no shipping updates for 2 weeks they called us to inform us that "manufacturing issues?" would mean they were no longer able to send us that product.

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DA

DAN STONGE

Was in the store on 1/2 and saw a bookshelf we wanted. No one ever asked us if we needed help. The line at the register was way too long. I needed to go to a meeting. Went back into the store today 1/3 and the bookshelf I wanted to buy was no longer on sale and was moved to a new location in the store. I stood around for at least 10 minutes waiting for someone to help me, I finally flagged down an associate. The associate asked me if I had a question as if I was totally inconveniencing his day... there were 5 at least 5 people in the store, three of them were assembling new furniture. I asked the associate about the display model sale from 1/2, he turned and asked another associate assembling furniture about the sale price, the other associate said "Were keeping it". This was my first and last attempt at buying anything from West Elm. Really sorry I inconvenienced you!

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AS

Ashwin Katuri

We were walking our dog at Lake Centennial and stumbled on this store. The associates were welcoming and let us and our dog in. We liked a chaise and placed an order. Order is expected to be delivered within 3 weeks. My experience with the store was decent (not the best for sure), but I would expect more for the premium we are paying for that product. I had concerns with their pricing. Although, there was a sale online, we were not informed at the store. We had to do our research and compare store with online prices and thats when they did a price match. Our designer had made some good suggestions and was nice, but I feel that the products are a little overpriced and the prices are not consistent with the online pricing

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