T-Mobile

Category:	Cell Phone Store
Address:	4400 Central Ave NE, Columbia Heights, MN 55421, USA
Phone:	+1 763-789-4281
Site:	t-mobile.com
Rating:	2.5
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 15

Reviews 27

Michael Tangen

Sub-par customer service and instead of walking out feeling excited about your purchase, you cant help but feeling pain and a little remorse. 1. Greet me with a smile right away when I walk in — even if youre in the middle of helping someone. 2. Did I say smile? Smile please. 3. Listen more and repeat back what I said to show that you understand what my issue is. 4. Dont expect me to know the ins and outs of your plans, costs, etc. Explain everything, and clearly. Tell me how much more/less Ill be paying, make sure I understand the implications of a lease or insurance, and help me understand my options as a customer. 5. Work hard to make us feel happy in the end and we WILL be back and generally be more happy about it. Were it not for the location convenience, I would have gone to a different store. Next time Ill probably forsake convenience and go elsewhere anyway.

nkolo ina

My phone. Had no service..when there tooday...guys there tall me to take my 30 days old galaxy s7. To the best buy. Because they dont know what is wrong.. even knowing Im in a contract..with tmobile.. I insist the guy to call tmobile costumer care..and the guy did not wanna doit...so I insist..to call them and tmobile tech .suspprt. Tall the guy..to turn all wireless connections on...and my phone came on againg..W.F....this kids especially..the Somali guy...after I tall.him he needs to learn about phones..and help peaple..he got mad. And literally cick me out...what a bad experience...hope.mgr. Read this... just terrible..costumer.service...

Shane Torvik

tried to pressure me into buying other accessories, overall fake attitude from the worker who only cared about how much we paid and never stopped to discuss anything brought up in conversation of common interest but wasted time with having to demonstrate how plastic and rubber are 2 different materials and on the fact that the promo they were offering was never mentioned by the employees to save them time but luckily was remembered by me but that ended up turning into 15 more minutes of waiting and it was just a waste of 45 minutes in the end.

Ramiro Garcia

Platican mucho con los clientes y tardan muchísimo para atender a los clientes Muy mal servicio y mala experiencia Platican a lot with the customers and takes an awful lot to serve the customers, bad service and bad experiences ..

Tachinia Moss

I am SO mad... I went to this T-Mobile location today and was told that they could switch everything from my old Galaxy S3 to my new one. The only thing that was switched over was my pictures. I asked the guy more than once if EVERYTHING would be switched over and he said yes. Nope! Ive lost all of my apps, contacts, and sentimental text messages. Im disappointed. If it couldnt be done or if he didnt know how to do it, he couldve said so.

Cindy Sullivan

Brandy is EXCEPTIONAL! T-Mobile Corporate needs to recognize what they have. Every time I have a problem I seek her out. She remembers my name and does anything she can to assist me. I went to the corporate owned store at The Quarry and they blew me off and told me to call 611. After that, I only go to the 4400 Central Ave NE location. ALL the staff is friendly and willing to help.

Krista Ehrenberg

I dread going here. The only reason I go is because its so close to my house. I will literally drive miles in the other direction rather than go to this location. I always feel judged when I walk in, and the staff seem annoyed when they have to help you. I watched a staff person sigh and roll his eyes when an older man walked in and asked for help with his phone.

Indigo Nights

The four sales people on the floor were far more interested in talking amongst themselves than helping their customers. After an hour and a half of waiting for my contacts to be downloaded I went home. When I called with a question they advised me to either come back in to the store or call the techline. Frustrating!

jeremy deel

Terrible place. Just a disorganized mess. Workers talked bad behind a customers back after he walked out for bad service. The place reaked like weed and i believe these guys were stoned out of thier minds. Do not go here unless you are looking to buy drugs or pulling a credit scam on them. These guys are clowns.

Emily Marie Lange

Extremely unhelpful,uneducated associates.Please DO NOT go to this location they do not know what theyre doing and sell you crappy accessories along with devices! very disorganized store amongst various other issues.

anna carlson

Im 8 months pregnant and as soon as I walked in the 2 works there got me a chair so I didnt have to stand and asked if the temperature in the store was OK. I was so pleased To have such great young people helping me

Franklin Sanders

Amazing customer service at this location. I have been here countless times and never once had any issues with the staff or t mobile service in general. Would recommend visiting this location if its near you.

Dane Mellgren

Awesome service! Took care of everything we needed and Clayton treated us so great! Switched from Sprint and couldnt be happier. Highly recommend this store!

Joshua Thelen

Obviously not a corporate location, they charge extra for basics like sim cards and they refuse to help with basic service if you arent the "account holder"

Jacqueline Conklin

They were incredibly helpful, amazing customer service. We were helped quickly and the whole store was welcoming. I wont go to another T-Mobile!

Meghan Mcsweeney

not helpful staff. one girl in particular on her phone /facebook while serving me so my payment was messed up. bad customer service and attitude

Anissa Peterson

Been herw several times, staff here are usually quick to say hello and help you with what you came for so you can move on with your day.

Nate Miller

Staff is too pushy, they wont leave you alone and let you look at a phone to see if you like it. Not going to this location again.

gamingxboy 019

Horrible customer service here. Lazy managers that try to upsell everything but dont want to give you complete info.

Mari Schumann

If you dont enjoy helping customers, get into a different field. Very unfriendly. Will never be back.