Verizon Authorized Retailer - A Wireless

Category:	Cell Phone Store
Address:	190 Pioneer Trail, Chaska, MN 55318, USA
Phone:	+1 952-556-0197
Site:	awireless.com
Rating:	2.7
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–6PM 11AM–6PM

Location

Photos 4

Reviews 11

Christopher Petersen

Absolute incompetence at this location. DO NOT SHOP HERE!! I stopped in a couple of weeks ago to upgrade to a smartphone and so my wife and I could merge our plan. We were in the store for three hours because we had to deal with the store having computer issues, new trainees, and the store severally understaffed. Even though I was purchasing a Samsung Galaxy 6 Edge which is one of the most popular phones out right now they had to order it in because they dont have things in stock so we had to come back in a couple of days later. Finally get our new bill just to find out that they screwed up the billing and now Ive been charged for every text Ive sent and received (even though I had unlimited before merging account). My old online account was deactivated but I still received a random auto deduction from my bank account from the previous auto pay option I had set up. I assumed with the new merge and my account no longer accessible that I would not be charged. I have no way of shutting this function down and have to hope i dont see another random charge again next month. The account was deactivated when the merged our accounts so I had no control over that. The entire store experience was a joke. What makes this worse is the store manager is the one that assisted us during most of our time there. He took over because he could see how frustrated we were getting with the incompetent new hire and wanted to take over to "reassure us" and make sure "we had a great customer experience". Do yourself a favor and stay clear of this store location. All they provide here is endless frustration and headaches.

gerry houck

The experience that I had was NOT GOOD AT ALL. It seemed as though I was bothering the staff and overall un-professional (The Manager actually was on a personal cell phone call as he was helping me and took the call). Not impressed at all and would not go back. The Eden Prairie location is very helpful and that is the one that I would go to next time I needed assistance.

Jackie Strell

I had a fantastic experience at the the Verizon in Chaska with Everett and Paul. They were able to troubleshoot every issue that came up, and were incredibly friendly and helpful. I felt like they went out of their way to help me out. I will definitely be back to purchase my verizon products here! Perfect customer service!

Daniel Overland

Idiots. Didnt know options. Didnt know plans. Didnt know costs. Quoted an amount that was half of what the costs really are, then would posture and make stupid statements. Waste of time. Gonna stay with AT&T

Adam Bardwell

The clerk lied to me about a warranty. When I bought a new phone to use whole mine was in for warranty repair the warranty suddenly no longer covered the repair.

Kelly Soderstrom

Paul was great, fast and efficient! Very helpful to make sure we were getting the best deal! Thanks verizon!

Lynne Jackson

I have always had great service when I have gone here. Very helpful staff.

Jeff Lindahl

I had a quick question. The employees were nice and helpful

Mitch Peterson

Horrible customer service DO NOT SHOP HERE

Andrew gueningsman

Very simple do not shop here.

Edward Chenard

Nice and fast service