Verizon

Category:	Cell Phone Store
Address:	599 Northtown Dr NE #400, Blaine, MN 55434, USA
Phone:	+1 763-783-3070
Site:	verizonwireless.com
Rating:	2.9
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 11AM–6PM

Location

Photos 14

Reviews 14

JoeLynn Mulari

After several experiences of terrible customer service at this store, I attempted to call Verizons 800 number to make a complaint - only to find out this is NOT a Verizon Corporate Store. Meaning, these guys are here dressed in a Verizon shirt, but their goal is solely commission. Which explains a lot. GO TO THE STORE ON MAIN STREET. Verizon Corporate told me it is there Id receive better customer service as they are trained by Verizon when it comes to customer service. On one occasion, I entered the store hoping to be helped to fix a battery issue with my phone. Before even looking/holding my phone, the agent recommended I upgrade to the 6S, a newer phone. When I told her I did not want to upgrade, she suggested I go to the Apple store to have them run a diagnostic on my phone. On another occasion, I came in hoping to buy a screen protector. The representative came back with a Zagg Invisible Shield protector, and told me this is the ONLY one they had in the store and that it costs $37.00. She was very aggressive. A week later, my screen cracked. When I went into Verizon, a different agent told me I actually had to go to Zagg to get the screen replaced. Did they know where the Zagg was located in the mall? No. They told me just walk down the center of the mall and Id find it. The Zagg kiosk told me theyve received several complaints about this specific store when it comes to informing the customer about the Zagg product, about how the warranty actually works, and also INCOMPLETE packaging. The box I purchased was incomplete. I spent $37 to receive a package without its cleaning cloth and microfiber wipe. One other thing, the screen is $14.99 on the Zagg site.

Jeff Rautio

I am an IT Administrator and have sent people to this store more than a few times as it is one of the only corp stores in this area. That being said I have never dealt with a store that has so little integrity I have on numerous times called them repeatedly until some one answers and it can and usually does take half the day to get to talk to some one. Even once I talk to someone they are rude and impatient once my employee shows up. I am unsure how they can be a "corp" store and not have any repercussions. Apparently having children and teens in there buying phones all day is all they care about. Either way dont expect them to answer the phone. I WOULD RATE THIS STORE A -5 STARS IF IT WERE POSSIBLE......

Dave H

Absolutely worst customer service I have ever experienced, I attempted to purchase a new phone and was told they CAN NOT help backup my device. So I wanted to purchase the phone or place it on hold I was told they could NOT do that company policy. When I returned in the morning I was told the phones were sold unless I had the one on hold I said I was told you could not hold devices and received a BS as they choked on their spit. The manger was a complete A-hole and not even willing to talk to me. Verizon you have lost perspective of all customer service in my eyes.

David Sivanich

I was told prior to coming to Canada for a week that my phone would work here. After arriving and trying to get things working for a few hours, im told that my phone wont work outside the US. Now im here without ability to call anyone, use my phone for texting, or use it data or for GPS. Cant even connect to WiFi without a data connection. I was advised to find a local place to get a phone. I thought thats what i was paying $150/month for. Probably going to T-Mobile after this cluster.

Bill Croteau

They dont honor their own ads and signs. I was going to add two smartphones to my plan. I pointed at the sign next to the display phone and told the girl this is what I want and at the price posted on the sign. She quickly removed the sign and told me they couldnt honor the price. What gives? Well Verizon just lost two customers...I know big deal! Ill never darken the doorway of this location again and will move my business to a different provider.

Craig H

I like this verizon store the best in the Twin Cities. The staff is patient, helpful, and knowledgeable.I have always had positive experiences at this store and will continue to shop here for upgrades and service issues. I like that they work on your phone right in front of you and dont need to take it into a back room. To the reviews below, you need to read the promotions carefully, it isnt the staffs fault at this store if a promotion expires.

Niseie M

Staff is not great at all not even management, if I could give the store no stars I would. Came into the store dropped off information, I was told that I was going to be contacted as soon as information was entered into their system. I was never contacted at all. Have no recognition of me even coming into the store.Not to mention lost the item that was provided to them. And all I get is a sorry, you can come back into the store.

Jessica Houghtaling

Walked in and had a sales man walk right up to us, thought okay well be in and out quickly. We were only looking for cases. He took our names down and walked away. He went around to everyone getting their names but nothing else. The other sales lady was with a couple and I over heard her snap at them when asked if they could have a few minutes to think. Rude! We walked out before even getting help. Just sucked.

Jim Rudolph

I went into this store so that I could switch from being on a family plan to my own individual plan. The person that helped us (I believe his name was Tony) appeared to be the manager and was extremely professional and nice. Not sure why other people seem to have so many problems with this store, but we were in and out in less than 30 mins. Great experience.

Zach Marino

This location has excellent customer service! They act as quickly as possible to serve you and are efficient in their work. Its always very clean and well maintained. They have lots of different models of phones/technology with plenty of accessories to purchase as well. Highly recommended location.

Dan Hulleman

The staff here is incredibly friendly and helpful. My visit was pretty undemanding. Some other customers.....not so much. But they handle it with a smile and caring attitude, even at closing time. I previously worked in wireless and it can be fought, but these guys/gals are top notch.

Amanda Lutes

Went in to switch to Verizon. The initial wait seemed pretty long (4 or 5 people ahead of us), about 15 or 20 minutes. After we were actually talking with an associate, though, it went very smoothly. We knew what we wanted, and it was a good experience.

Jack Walter

Worst Verizon experience. Incredibly inefficient. Was told to wait an hour due to large demand, and several people walked in without an appointment and were helped before me. All I needed to do was swipe my card and pick up the phone. Terrible service.

Adam Kulavik

Black gentleman just standing there looking stupid not working just watching youtube videos or whatever and if somebody speaks negative about this post just remember im watching every post you guys post thank you have a good day