Staples

Category:	Office Supply Store
Address:	335 Haggerty Rd, Walled Lake, MI 48390, USA
Phone:	+1 248-926-1997
Site:	storelocator.staples.com
Rating:	2.8
Working:	10AM–6PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–6PM

Location

Photos 46

Reviews 9

David Goldstein

I recently came across this Staples while trying to remove a virus from my computer, and I honestly wish I didnt waste my time with them. When I walked into the store, it seemed as if the employees were all trying to avoid me and couldnt care less about helping me with my problem. After what seemed like an hour of standing around, one of their green shirted workers approached me and asked me what I needed help with. His name was "Bill Pruden". I told him I had a virus that needed removal and he told me it would cost $149.99, furthermore he quoted an extra $149.99 for their "sofos" Antivirus, and $69.99 telling me I needed to back up my data in order for it work. I questioned him if I truly needed all this and he kept on going at it. He really didnt seem to care at all about my problem, it just sounded like a prerecorded sales pitch. He wouldnt even budge on this crazy pricing bundle. I decided that before spending $369.99 Id consult my son who works for a computer company. So I came in again and asked for Bill. Again I had to wait, even longer than before. An employee with a red shirt came and talked to me and had to call him over. After another frustrating cold sales pitch from this "Easy tech expert", me and my son walked out. He questioned if the employee even knew anything about computers, and said it was all just a giant sales job. Furthermore he referred me to his friend, who did a wonderful job on fixing my computer, gave me a free Anti-Virus, and I havent had a problem since! Very glad I didnt go with Staples and their "EasyTechs", they just want your money, dont commit to customer service, and furthermore just dont seem to know or care about computers. I spent a third of what Staples asked and I feel as if it was much more professional. Do your research before letting a company touch your belongings folks, or youll be sorry.

Michelle Schmidt

I agree with other reviewers. The girl on the floor was very rude. my father, who is from the south, was shocked at her rudeness. They advertised a case of copy paper for $12.99 after rebate. But they were out of stock. I asked for a raincheck and was rudely told "we dont DO that." I reminded her that bait and switch laws require that she give a raincheck if the item is out of stock. I was referred to the supervisor. He said, "We dont do that because we can order it for you online." Thats fine, I said, and we did that. However, no rebate information came up on my receipt. "The rebate information will come with the paper when it arrives at your house," the manager told me. Well, it didnt. I spent almost an hour online with two Staples employees trying to get the rebate filed. Today, I received an email that the rebate was declined due to "all products not submitted." The phone number they gave for me to call if I felt they declined in error ONLY has recorded information. You cant speak to an actual person. ARRRGH! In rebate hell! I called the store and will have to go BACK to the store to take care of this now. Will be filing a complaint with the better business bureau. Infuriating waste of time. Poor service. Perhaps intentional attempt to defraud the customer with bait and switch advertising. How many will follow through this appalling process to get the price that they made a trip to the store for?

Suzan Chu

The managerial style here is severely defective... as if the customer is irrelevant. An employee was nice and helped us select a chair... by the rules of the store, although it would have taken less than 30 minutes and the store was almost empty, he could not put it together for us or sell us the floor model. We would have to come back "in 24 hours or so" with no guaranteed time even then. The managers name is Andrew S. Rice. If I owned Staples I would fire him. We wont be going back there soon. The other problem with the store is a strong chemical smell and poor ventilation. But the manager killed the sale. Go elsewhere.

Joshua Moore

I like this store. I purchased some Logitech speakersand a couple of Brookstone products that all ended up being defective. The problem was that I paid partial with Staples rewards and part with cash and when they first tried an exchange and re-ring it used the rewards again making them un-refundable. After several minutes the manager came over and with some creative thinking, got me my refund. I consider that great service. They are also very easy going on toner returns unlike some other locations (Ill take this store over Dearborn any day). So for a big box store, theyre not too shabby.

Alicia Scott

The employees were very rude when I went in...I have gone to Fedex print shop since then to do my printing. I typically dont write bad reviews because everyone has a bad day...but I just got a call from my husband who needed a printing done for an event he was presenting at. He spent an hour trying to get it done and the employees were incredibly rude to him and did not help him. He ended up having to start over at another print shop and it left him very short on time. Its okay for a store and their employees to have an off day, but obviously this location is very consistent in poor service.

Nadine NICHOLS

When asked by a fellow employee to help me insert an ink roll in an adding machine, I started to watch her so I could learn to do it. She snapped at me and stated that she needed room and light, turning away from me and also told me that there is a service charge for this service. It took less than 30 seconds to insert the ink. I have not experienced this attitude from anyone in the store before but I will not be returning. She did not charge me any fee.

Andrew J. Chwalik

Even though they had Apple TV boxes out for display implying they were in stock, the store was out of the 32G size. The manager made a call to another store, but their operating system was down. He did mention that we could order one and have it shipped for free to any location, this saved my experience from being a one star. Need to update inventory on the floor regularly and be more engaging as a manager.

Rebecca Plaine

I placed an order for a same-day custom stamp as well as a pick-up in store order. I knew the stamp would take longer than the regular order and when I inquired, they told me that their machine was broken. They did not attempt to send to another store or even alert me. I had to do this all on my own. Horrible customer service!

Frank Schipani

What a poorly run store. Per website instructions I drove 20 minutes to return a defective tablet I purchased. After standing around waiting to be helped I finally had someone "assist" me and after 30 minutes in the store was told to call the 800 number to return it. I could have done that in the first place.