AT&T

AT&T, 23350 Eureka Rd, Taylor, MI 48180, USA,

Category:	Cell Phone Store
Address:	23350 Eureka Rd, Taylor, MI 48180, USA
Phone:	+1 734-374-2671
Site:	att.com
Rating:	3
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 11AM–6PM

Location

Photos 9

Reviews 8

Gina Verdun

This was the first time a salesman (ANDREW) has blatantly LIED TO MY FACE. I went in because my current phone wont hold a charge and I was looking for help getting a replacement. I had been having problems with the phone for awhile and was thrilled to hear that since my family just moved to a new plan we were all eligible for upgrades! There was even a deal for a discounted tablet with the purchase, so I was thrilled! I asked a bunch of questions to verify the pricing and my trade in value, etc. before contacting my family. My dad took time out of his busy schedule to rush both of my brothers to the store as well. After waiting for them to arrive, we had to wait an additional 30 minutes to be assisted. Once we were attended to and ready to pay for our phones, Andrew proceeds to give us completely different pricing. I had initially been told it would be either $299 up front OR an added monthly fee with a $40 start up charge, but that the monthly cost would end up being about $200 cheaper than paying up front. Then, after spending my entire evening in the AT&T store, and dragging my my whole family over, he tells us that it will be $750 per month, with a commitment to a 2 year contract that will raise our monthly cost OR $30+ per month over the course of 2 years (adding up to approximately $750) and that both would require a $40 start up charge!!! So what exactly is the benefit of having an upgrade?! Nothing. After asking tons of questions that the salesman tried to sweet talk his way around, we discovered that being "eligible for an upgrade" with AT&T means absolutely nothing, because they re-comp any money you would save by adding huge fees to your monthly plan. And the tablet? Not only does it require a mobile data plan, but it requires that you continue the mobile plan for long enough to more than cover the full cost of a regular non-mobile tablet!!! I was embarrassed to have called my family over for nothing, upset that I wouldnt be getting the new phone I was excited about, and furious that the salesman had completely changed the prices and had then had the audacity to "apologies if he confused me at all, and that he didnt mean to mislead me" and then turn around and try to sell us a security system!!! Thank you for wasting all of our time.

Marty Taylor

In store was ok long wait more then an hour. Secondly had to go in because customer service over the phone isnt allowed to give ME MY account information. Then my 4s gets perfect reception where I live, but the 5s I pick up only has wifi because it has zero service where I live. So now I have to go back tomorrow and hopefully for once it can get done right. So far if I could give them a 0 I would.

Donnie A

I just wanted to switch my cell phone over to a different phone. My ID is expired so I have to go to secretary of state before they will turn my phone on.

David Daugherty

Erin was extremely helpful and knowledgeable. I love my new I*Phone and she helped explain all the features to me. Excellent customer service.

Hillari Koziol

Everyone there is extremely helpful and extremely nice. This is the only AT&T store I will visit. They are all awesome!

Leah Hintz

Wide variety of phones and tablets with accessories. Friendly and knowledgable staff. Great customer service.

David Ross

It is an ok att store

John Bussema

Had to wait 45 minutes to buy a sim card. WTF