Rx Optical - PORTAGE

Category:	Doctor
Address:	6123 S Westnedge Ave, Portage, MI 49002, USA
Phone:	+1 269-327-7079
Site:	rxoptical.com
Rating:	4.2
Working:	9:30AM–8PM 9:30AM–8PM 9:30AM–8PM 9:30AM–8PM 8AM–6PM 8:30AM–12PM Closed

Location

Photos 23

Reviews 10

Aaron Mosher

My original review was much longer, but did not reflect my final experience with RX Optical. While I did have some issues that upset me originally, I am happy to say that I am pleased with my overall experience here. This time around I would like to highlight my positive experiences and suggest you give them a try, as Im sure I will in the future. The doctor and initial testing were fantastic. The lady, sad to say I didnt catch her name who administered the first part of my exam was fantastic. Initially I was really dreading the machine that they use to determine what kind of prescription you need, I always hate that part. I was surprised to find that they use a computer aided one and it was over very quickly. I got my glasses and I am very happy with them. The warranty that I was offered cant be beat, especially with the investment I need to make every time I get a pair of glasses. While my glasses took longer to come in than I would have liked, I am now aware that was due to order complications. When I picked up my glasses, the staff was very helpful, made adjustments and told me that if I had any issues to come back in and they would take care of it. As well as calling me to follow up on my original review. I really appreciated the follow up and quality of product that I received. So, if youre looking for a good value and a great pair of glasses, stop in and check them out.

Vanessa Poynor

I had my eyes examined here. The staff and location of the business were both great. The reason why I am only giving them three stars is because for years of going to Optometrists that have their own offices, the service I received seemed underwhelming. If I had to make a comparison, it would be like "Great Clips(10 min haircut)" vs "Your hometown barber(who gives you the works including a shave, wash, haircut, and blowout)" It was a quick eye exam, quick meet with the doctor, and then I was sent on my way to pick frames. I had waited longer in the waiting room(10-15min) than it had taken for my whole eye exam. After going to an Optometrist who took at least around an hour for my whole exam, you could see why this seemed a little off. If you like quick service, disregard this review because this is your place to be. I, however, enjoy the thoroughness, thoughtfulness, and time that a franchise cannot offer.

Mom Michigan

I have been to the Portage location twice in the last year. Once for my daughter and once for me. The customer service in this location is not pleasant. They are a bunch of gloom people expect for the technician who does all your pre-eye exam stuff. She was wonderful. I was in for a contact exam and had my prescription change. In my past exams in the Holland Rx Optical they always had me put in a trail pair to test the prescription out before my contacts come in. This location didnt offer that, I had to ask. I have never been to an eye doctor that didnt have my prescription on hand. Not only that but it is going to take 7-10 business for me to get them. I could have order them my self off line and have them in a few days. I am 100% sure I will not be going back to this location!

Kathryn Fontanilla

First time customer because the place Ive been going to for years no longer accepts my insurance. I ordered contacts earlier this week, the guy that helped me was courteous and professional. Hes the only reason I gave you two stars instead of zero. Today I went to pick them up and didnt receive the best service. In fact, I received no service. I stood at the counter for seven minutes ( seven minutes!) and not one employee acknowledged my presence. I guess Ill try again tomorrow. After I get my contacts I will not be visiting this place again.

A Private User

I hadnt had my eyes checked since moving to the area so I had to pick from among masses here on Google. I chose RXOptical because their headquarters are here in Kalamazoo. The lab for glasses is just around the corner and mine were ready in about 2 days (they say 5 is the average). Dr. McClintic is really nice and professional as is his staff. I enjoyed my visit and was very happy with the results!

Grace Johnson

I really like this location and the staff here but the last few times Ive been here to pick up contacts I had to wait for 25 minutes. I get it that there are people there who waited patiently for their consultations...but if you know youre going to be with them for more than ten minutes, can you take 30 seconds to grab my contacts from the back????

Celeste Blakeney

Best customer service Ive received in a long time! Employees were on their toes ready to help, I had questions during my eye exam that were carefully answered, and contacts ordered in under 30min.

Lin Jarratt

Awesome. I went in for an adjustment but my old glasses broke. They gave me a free pair of frames even though I didnt buy my glasses from them!

Denise Farnsworth

The staff was very friendly and helpful from my exam to selecting new frames. Excellent.

Marie Marsh

Excellence Customer Service!!!