Young Chevrolet Cadillac

Reviews 4

AN

Andrew Mayer

Overall I am highly dissatisfied. After handing our criteria and budget to a salesman to tinker with, we were finally set to buy a vehicle $2000 OVER our budgeted price. I was told by the Financial Manager that he could bring the monthly payment down to our monthly budgeted price, something we were dead set on not over-shooting. It had everything we wanted, except AWD. We still loved this 2007 Acadia with only 143K miles, entertainment package, and Tri-Zone climate, and we were told to drive it home for the night while they worked the financing terms. Upon bringing it home I immediately checked everything in/on the vehicle. The body had multiple dents and dings, both rear taillight assemblies were malfunctioning, every MIL code from the last 143K miles had been erased from vehicles history, tires didnt even have enough tread on them to pass inspection (how it passed this "rigorous" inspection, I dont know). Vehicle Carfax stated that the car had been stolen, sold at auction, then placed on a lot for sale as a Certified Pre-Owned vehicle at a large Mid-Michigan lot. The 3rd owner had obviously been in an accident with this Acadia, which had only become known to me by checking body panels for inconsistencies. Carfax did not report this, salesman disagreed, I took it upon myself to show him how I knew. We were lied to multiple times, allowed to take a vehicle home that had more than one safety concern, and we were told that they "dont have time to haggle with people on prices." Once I pointed out what was wrong with the vehicle (you know, the stuff they should have seen in that "rigorous" inspection), the salesman then stated that he could probably get that stuff fixed and give about $500 off the vehicle. After I told him to keep it, he said (and these were his exact words) "thats fine I have a 2010 that Ill be selling in 3 days." In the nicest words possible, I told him to stick it where the sun doesnt shine. For your sake, Mr. Salesman, I hope your boss doesnt see this review. For everyone elses sake, I hope he does. I will no longer be dealing with this salesman, and quite possibly may write off the entire company after this poor encounter.

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PA

Pamela Saunders

I asked to have the service department check my tires for leaks since I have had to put air in two of the four tires at least 1 to 2 times a month for the past couple of months. When I picked up my car, I was informed that they found no air leaks (which I found strange based on the number of times I have had to fill the tires with air). On Wed., Jan 4th, while driving home at night, my tire pressure indicator light came on, so once again, I had to put air in my front right tire on the morning of Th., Jan 5th. On Friday, Jan 6th, my front left right pressure was at 28PSI, so once again, I had to put air in my front right tire. Today, while driving to work, my tire pressure gauge showed 28PSI in the front right tire after filling it to 35 PSI on Friday evening. I had to take my car to a local gas station that I do business with today to have them investigate why my tire was leaking air. They found that my tire was leaking air around the rim due to the aluminum rim rusting, therefore, causing the tire to leak. They removed the tire from the rim, ground down the rust on the aluminum rim, then reinstalled the tire onto the rim and back on my car. I find it unsatisfactory that your service team could not find the problem, nor asked me any further details about my concern with my tire pressure. As well, I would like to note that Jeff, in service, needs to take Keegan under his wing and give him guidance on how to interact with customers. Keegans personality certainly was no where near Jeffs, and as far as I am concerned, he should be moved to the car washing crew where he doesnt have to interact with customers. Jeff was a pleasure to deal with when Tom and I returned to your dealership to pick up our vehicles. When checking in that morning, if Keegan said five words to me, when checking in my vehicle, I would be surprised. Needless to say, my first experience in servicing my vehicle through your dealership that I purchased in May was not a favorable one by no means.

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DA

Danielle Arndt

UPDATE: I was told by the dealership that the best they could do to help me with all the money I put into the car was to send me a $100 birddog check. I have been waiting for over a month for this check. I sent them messages and called and finally after a few weeks of consistently asking, I was told because of my google review they cancelled the check but never informed me, so they also do not follow through on their word nor take a bad review very well. Sad to say I had every intention to change/delete the bad review once the check came in. ORIGINAL: They were nice and helpful to begin with, told me that the car I was interested in had all of its problems dealt with and fixed. I bought the car. I have had the car for 2 months.... 2 MONTHS now... and I have sunk over $1000 in repairs now. When I called to see what the heck was going on and why I was spending so much to fix a car I just bought and spent all my money on, they took their sweet time getting back to me just to tell me they didnt see how it was their fault and they werent going to help me, so tough luck. On top of that, they did not handle a complaint very well as I was instantly given attitude by them. I do not recommend buying a used vehicle from there, because you will be broke within a month from repairing the car they supposedly checked. Instead of spending $7000 on a piece of junk car, I couldve spent $8000 on a better car since I have now spent that amount. They also interrogated me (felt like I was at least) about my most trusted mechanics that my family has been going to for years! They then asked if I would be willing to drive the hour it takes to get to the dealership to have my car checked over again, I said if they would check EVERYTHING, because this is ridiculous. Their response was "I dont know if we can check everything"... then dont bother to ask if Im willing to drive it down there if Im going to waste my time and money again.

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GR

Greg Pappas

I provided a detailed list of the issues I was having with my 02 Impala. I drove from Farmington Hills (originally from Owosso) to have Youngs fix my vehicle. The vehicle was purchased from there and I have done previous repairs with them. Most turned out OK, but I have had a few issues. They gave me a bill for $1400 and did a number of things to my vehicle. After I returned from Farmington Hills (1.5hr drive) to pick it up, the vehicle was still not running properly and they had not replaced the engine vanity cover after doing a tune-up and many other repairs. I returned the vehicle to them to find out it needed a spark plug wire. This should have been something that was checked and replaced during the tune-up. Instead, it wasted another 3 hours of my drive time and another few days without my vehicle. They also wanted to charge me $50 to replace this faulty part and they should have found in the first place. Needless to say, they did replace the spark plug wire free of charge after I shared my displeasure for their service. In consideration of the free time I spent to willingly give them my business by driving there from my work in Farmington Hills, I will no longer be doing business with Youngs. A local dealer can give me the same amount of service or lack of service, but at least I will not waste so much time and fuel to get there.

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