My Town Auto Inc

Category:	Used Car Dealer
Address:	31675 Stephenson Hwy, Madison Heights, MI 48071, USA
Phone:	+1 248-588-2886
Site:	mytownauto.com
Rating:	3.7
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 10AM–3PM Closed

Location

Photos 13

Reviews 7

Brittni Lovejoy

Such a poor excuse for a company, I couldnt possibly give this place a worse review. Every single word they speak is straight out of their asses. Dont trust a single thing that is promised to you! I purchased a 7000 dollar car from them and when I arrived to pick it up, they failed to have it ready as promised. It didnt have a battery in it which they specifically said they would have put in before I got there. && THEN, they dont give me the the correct copies of paperwork I need because apparently their printer wasnt working and I was told it would be mailed but it never was (along with the title that I received too late to keep my interest rate from rising) and then I wasnt ever notified that my plate arrived until it was passed my expiration date on the temporary and I had to repeatedly call them and drive up there when they wouldnt answer or call back, they then tried to explain they have no idea where my plate is because they fired their secretary guy, come to find out later that they were just trying to cover that they made a mistake and put my plate on someone elses vehicle... & if that isnt enough to turn you away from this company, I was promised a free detail and gift certificate to make up for the mistake so I gave them 24 hour notice I was coming to get it done and then upon my arrival they had no clue what I was talking about because the owner Rick failed to inform his employees or keep up his end of the deal. Honestly Rick doesnt have even the slightest clue how to run a business. NEVER BUY A CAR FROM THESE PEOPLE!

Nick Little

We just bought a van there and the front counter guy, named Terry, rode with us. When we turned the A/C on in the van, since it was a chilly day, it seemed cold so we asked, "does the A/C work" and he replied "yes". We also asked, " is there anything else wrong with it?" which he replied "no". On the way home, I noticed the Cruise Control wasnt working. The next day was warm and we tried the A/C again and it wasnt cold at all, it was actually warm. So, I filled up the A/C with fluid and it immediately leaked out. This is a fix that will probably cost us quite a bit and needs to be done since were going to Florida next month. Other issues weve been experiencing after the sale are: Brakes are surging and making a horrible noise spare tire cover is gone he assured us that different seat could be purchased (we were told no from the Dodge dealership) The roof rack was missing the bars that go between the two structure bars In the room when signing the papers he said "I drive all my cars. I wouldnt sell a car that I would not drive myself." Well, would you like this van back because we were told lies about it?

Kyle Manikas

Bought a fast and dependable car from My Town Auto. Let me tell you about my wonderful experience. I seen the car I wanted there online and it was perfect so I went in and was going to finance, sadly I was not able to get approved through my many failed attempts. My town still held the car for me for almost 2 weeks. Finally when I was about to give up on the car I called and they suggested 2 places to try and get approved for an auto loan and what do you know I was approved instantly with a great rate too. After I got the car the check engine light came on. I brought it right back the next day and they said no problem well take care of it and did so right away. Turns out that was not the main problem, but once we figured out what it was they fixed it, it took a little longer than I expected but it was OK because they gave me a rental car free of charge and no hassle. Now I have my car back and I love it I will definitely recommend this place to people!!

Jared Ensing

I am a car dealer and I dealt with My Town Auto in a dealer transfer. My Town Auto said they do all of their own body work and mechanical work there and assured everything was perfect. I picked up the car which was priced very fairly but for a 2011 Jeep with less than 100k miles it had a misfire causing the check engine light to be on, the airbag light was on, tire pressure, and seatbelt sensor was broke. All of these problems were pretty shocking. It also was not clean and was missing the spare tire. I do believe they are priced fairly but be sure to check the car over very well first because they will NOT be honest with you about the car. EDIT: You say it was sold as is, that may be but doesnt mean you didnt flat out lie about several things. But its ok it ran like crap which was fixed for 100 bucks, and we fixed all the other lights for another 50. If you would actually fix these cars you would make more and your customers would be happier.

Ricky Dickson

I was a few minutes late to purchase a vehicle that i had picked out on carguru, i got insurance on it and let them know that i was coming! Unfortunately someone came in just a few min sooner with a stack of cash. I was upset that i had drove almost 2 hrs to this place and they just sold my flipping ride!! Well anyways to make a long story short, i am now driving the same vehicle (better color) they threw new 20s and new goodyear tires on it, tuned it, serviced the tranny, detailed it, new brakes and rotors all the way around, it had fewer miles and delivered it to my door 70 + miles away two days later!! And for the same price as the one i originally wanted! I would recommend these guys to anyone! Parents you may want to have your kids put thier ear muffs on! Lol, a lot of shop talk, cursing around my boy..that was the only negative..Everything else was great!

Alex Damarjian

Amazing, is the word I would use to describe this place. I bought my new Q50 from My Town Auto and I couldnt be happier. I have had some bad experiences in the past with other car sales companies. With that said it makes me a very cautious shopper. I came and looked at a Q50 and fell in love with it. They filled me in on all of the details, let me drive the car and did not pressure me at all. I returned a few days later and was heart broken to see the car was sold. The owner and sales people where amazing. They took down all of the specs I was looking for and called me sometime later when they had the car. It was exactly what I was looking for they let me test drive. If you have any questions about this place hit me up. I would not think twice about buying from them again.

Jeffrey Bahri

These guys are excellent!... When it was taking me months to sell my car they were able to sell it for me in literally three days and get me into a 2015 Range Rover HSE for a lot cheaper then standard MSRP prices at the over priced Land Rover dealerships. These guys deal with exotic and foreign vehicles which is what I like to buy and a lot better service then most dealers in the local area. I would highly recommend working with any sales person there due to their professionalism. The gentleman who helped me sell my car and get me back on the road in a matter of one week was David Yousif. Thanks again for all your help MyTown staff, will definitely be doing business again and referring more people your way!