Insomnia Cookies

Category:	Cookie Shop
Address:	2905 Howard St, Kalamazoo, MI 49008, USA
Phone:	+1 877-632-6654
Site:	insomniacookies.com
Rating:	3.7
Working:	9AM–3AM 9AM–3AM 9AM–3AM 9AM–3AM 9AM–3AM 11AM–3AM 11AM–3AM

Location

Photos 41

Reviews 27

Amber Koronkiewicz

They screwed up my order months ago and gave me a coupon for 6 free cookies with my next order. I thought that the mess up was a one time thing, so no biggie. Ill get some free cookies next time. Fast forward to now and I order again online (because online is the only place where the coupon was applicable). I ordered 12 cookies (6 came from the coupon) for my 3 roommates and I to split. The order came and there were only 6 cookies that were cold. I called and they said that their website was having glitches with applying coupons to final orders, that they could not send my missing 6 cookies, and in compensation they sent me ANOTHER online coupon that requires me to spend even more money to receive cookies that I should have gotten in the first place. There was no notification that my order did not completely go through until I received it. Communication is extremely poor.

Allyson Oryczcak

Ordered cookies and ice cream to be delivered for a co-workers last shift. We ordered at 10:30 with an estimated 12AM delivery time. Shortly after 12:30 we called and were told the driver hadnt left to deliver because we didnt answer the phone, which was a lie, working in an emergency department we always answer. They stated they would bring the order right away. Around 2am I called and was told the driver hadnt left yet because he was concerned about being towed for parking. There is a loop for dropping off patients in front of the department that other delivery services use all the time. I have never seen anyone towed. My co worker was leaving so I cancelled the order. The person handling the phone did not even apologize let alone offer anything to keep our business. Do not expect cookies if you order from this location.

Sydney Mejeur

me and my roommate have ordered from you twice this week. The first time our cookies were burnt and this time its been over an hour when my wait time was 30 minutes. And my order wasnt even right. I spent $30 on cookies and I waited over an hour for the wrong order. Called your customer service only to be hung up on when I didnt even ask for anything I just wanted to inform someone that my order was late and not correct. Ive edited my review three times in the last 30 minutes first that my order was late then that it was wrong and now that one of your workers hung up on me. Honestly angry at this point and you just lost 6 different customers. Used to love this place now its just being ridiculous.

Collin Schipper

I was told it would be a half hour to a 45 minute wait. Had to call twice to find out what was going on with my order an hour later. They said the driver was out. Another hour I called again, and the dispatch was rude and had no answers. Driver showed up another fifteen minutes later, and wasnt very nice either. If youre going to be high at your job, please make sure youre still capable of doing it. Guy reeked. Second time theyve done this. Order was cold as hell and had obviously been sitting in a cold car for a long time while the driver apparently got baked and watched some old thunder cats episodes on his phone. Wish I could go half star. Terrible. I give up.

Brian Christoffersen

For those unaware of this amazing store and totally brilliant idea, Insomnia is the BEST place for people who are seriously craving cookies and either dont have any to make or are just too lazy to put in the effort. Simply call or log on to the website and POW, youve got cookies heading to your front door. Not only is this such a killer idea, the cookies themselves really are delicious. Not feeling cookies, but want some other dessert? Thats fine too! You can just order brownies, cookie cakes, or even ice cream. Oh yeah, that all gets delivered too.

Paige Braun

Lived in Kalamazoo for 5 years and we are moving soon so I said we had to go here before we left. The cookies were extremely overpriced we payed $16 for and icecream sandwich which I tried to look up their prices online and they do not show them and their online ordering was not working. The cookies themselves tasted like cookies from meijer that they just warmed up and the chocolate milk we bought was expired. Apparently we wouldnt of missed out on anything good.

Larry Carfield

Ive gotten cookies from insomnia cookies delivered and the cookies were still warm. Best yet the strawberry cheesecake ice cream was very delicious. Basically 20 bucks gets you a variety 6 pack of your pick of cookies, and a pint of the ice cream I have mentioned. There are all types of deserts.

Dayton Massey

Cookies are amazing. But the workers attitudes are terrible. I go in to purchase some cookies, and apparently I wasnt being convenient enough for them. It is not my fault they only had one worker there on a busy Saturday night. I was there 10:30 8/27

Lisa Marie Sakura

Great cookies. But upon their delivery service they were an hour late, and if they accept cash theu should definitely be able and be prepared to give back at least $6 in change. Terrble service and never received an apology.

Gail Goebel

When I first heard of this place, I thought the hype was soley because of its late night delivery service, but these are some seriously amazing cookies!

KENDRA PRICE

Wish I could get here but your gps took me to east Jesus no where near so looks like you arent getting my service because I cant find you

Jacinto Arreola

Depends on when you go because as stated in other reviews the customer service is hit or miss. Cookies are still top notch. Row The Boat!

Carlene Baker

Waited an hour and 20 minutes when my estimated wait time was 30-40 mins. No apology when they finally showed up. This place is a joke.

Robbie Eldoueik

cookies are amazing, not too cheap but worth the splurge every once and a while. if youve never been you need to try them

Landon Lacey

Very inflated prices for cookies that are at best "pretty good"

megan davenport

so good! i am so happy i found this place! its worth the price!