Blumz By JRDesigns

Category:	Florist
Address:	503 E 9 Mile Rd, Ferndale, MI 48220, USA
Phone:	+1 248-398-5130
Site:	blumz.com
Rating:	4.4
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–5PM 10AM–3PM

Location

Photos 100

Reviews 4

Eric Grafmiller

Review of Blumz by J.R. Designs Listed by the Sawyer-Fuller Funeral Home as a local service. Summary: Failed to deliver as promised. Lied about the delivery time. Unorganized. Poor customer service. I advise highly against using their services if you want what you order to arrive at the right place at the right time. Detail: Blumz promised to deliver flowers for a visitation on Friday at 6:00 PM. The plan was to have the flowers for the visitation Friday and the service on Saturday. The flowers weren’t delivered on Friday or on Saturday in time for the service. After realizing the flowers weren’t at the service, I called Blumz around 12:15 on Saturday. They said the flowers were on the truck and would be delivered by 6:00 PM that evening. I informed them that they were supposed to have been delivered at 6:00 PM the previous evening. They apologized and said they would have them at the funeral home before the service started at 1:00 PM. The flowers arrived at 1:15 and thus were unavailable for both the visitation and service. I contacted Blumz after the service to request a refund and was told that the flowers had been delivered before the service started. I called the funeral home to confirm the timing and they said the flowers had been delivered at 1:15 PM…15 minutes after the funeral started. Blumz later confirmed that this was correct. They initially said that no refund would be allowed as the flowers had been delivered. They later provided a 25% discount. It seems that they felt taking 25% of the responsibility for missing 100% of their promises (both the Friday and Saturday events), was adequate customer service. I’m disappointed that Blumz did not fulfill either one of the commitments they made and then chose not to take responsibility. Even though they were very nice while taking the order, their inability to do what they said they would do and then their complete lack of customer service ensures that I will never rely on their services again.

Chelsey Mellon

I went on Ferndale forum to ask about a good florist. The majority recommended Blumz. Worst vendor decision I made for my wedding. They are overpriced and offer very poor service for what they provide. The staff you work with have a flat affect and provide no empathy for how important this day is for you. I initially worked with a staff person named Pam. Worked out all the details for the centerpieces and flowers. When I emailed Pam about something a month or so later the emails kept getting sent back, so I called to speak to her. I was then informed she no longer worked there, and the staff couldnt understand why a bride a few months away from her wedding was worried that the woman she worked All the details out with was no longer there. I shouldve ran then. Then I got stuck with Megan who ignored half of the questions in my emails and had to re ask me half of the stuff I went over with Pam. I went over the seating chart with her, but at the last minute I had to make some changes due to some guests not being able to come. I SPECIFICALLY TOLD HER that if the changes couldnt be made to stick with the original, as the sample she sent me had errors on it that would screw up everything. She assured me it was taken care of and the new chart would be used. Of course, the wrong chart was used and all of my tables were one off, causing chaos at the venue. My in laws were sat in the back, my cousin from Hawaii in the back corner as well, the venue didnt know who had allergies as the tables were different from what I told them, chairs were missing from tables. It was a mess. When I brought this to Megans attention, she ignored my emails and only responded when I told her I was going to email the CEO. Jerome, the manager, was very kind and offered us a $380 refund. (Nothing compared to what we paid). But obviously he has no hiring ability. So if you want a stress free day, pass on Blumz.

A Private User

Blumz - really bad experience :( I ordered a bridal bouquet a month before my wedding and emailed the picture. It was off to a great start. They gave me the quote, I signed off for it & paid for it according to the document a week before. The DAY OF the wedding when I went to pick it up like they noted (in Ferndale) I was so disappointed and disbelief. - - - - - - - - - - - 1) First they lost my paper work. (can you imagine how i was feeling the day of my wedding lol) - - - - - - - - - - - 2) Second, the bouquet made look nothing like the photo I sent. Omg I was crying inside i couldnt breath..lol my wedding was in hours. - - - - - - - - - - - 3) Since they didnt have my paperwork or any recollection of the photo I had to scramble on my phone to find the email AND Photo to prove it. - - - - - - - - - - - 4) He did somewhat help the bouquet look like the photo but it was 3x smaller and I ask if he could make it bigger LIKE the photo. What he told me? "Those flowers are expensive..etc". - - - - - - - - - - - I sent a photo I got a quote and it was binding...I paid $150 for a bouquet that was smaller than ones you see in Kroger :( This is the price they gave me for the photo if it cost more why not make the quote more?? - this situation got almost legal (why didnt i go to court for this lol??) - - - - - - - - - - - Brides, listen to me. Please, please double check flower orders no matter what. And if done by Blumz...check 3 weeks then a week before your wedding. Bring in any photos, emails, anything just in case they lose. Finally order bouquets from a store, or prearranged ones. They will be cheeper than florist shops. - - - - - - - - - - - I sadly learned the hard way with Blumz. - - - - - - - - - - - Good luck and I hope Blumz gets better at their service.--------------(google didnt let me put breaks, or paragraphs in the note - sorry for the run ons.)

Peggy Dalgleish

I used Blumz for my wedding bouquets and boutonnieres only. Overall my experience was good. Megan was the only person whom I spoke with for anything. She was responsive and helpful to my questions, which I had many. We emailed many times due to my many questions and she showed much patience. So with all of that communication there was much description as to how I wanted the bouquets and I also included pictures. Thats why I was shocked when I saw them the morning of. I even questioned if they were mine. I did ask for 1-2 maroon colored flowers in my bouquet & 1 maroon flower in the bridesmaids so that was how I knew they were mine. The bouquets I did receive were beautiful & there was so much going on that day, that I just did not have time to contact Blumz that day & chose to accept what was given. I contacted Megan a few days ago to inform her that I appreciated her help & that overall I enjoyed working with her, but that I was a bit disappointed that the bouquets werent exactly what we talked about or what I showed her. I havent heard anything back. Im not looking for anything from Blumz, maybe just some recognition of the situation. I also want to give other brides a heads up about this situation so they make sure to carve out some time to check their bouquets & contact the company the day of should this happen to them.