AT&T

AT&T, 22371 Gratiot Ave, Eastpointe, MI 48021, USA,

Category:	Cell Phone Store
Address:	22371 Gratiot Ave, Eastpointe, MI 48021, USA
Phone:	+1 586-777-0007
Site:	att.com
Rating:	3.5
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 10AM–7PM 11AM–6PM

Location

Photos 6

Reviews 7

Nick Watson

How to best describe my experiences with this place....How about "The Idiots of Eastpointe"!!! The first time I dealt them a few years back 2011 or 12, I had a problem connecting to the internet. After going back & forth with several AT&T techs they suggested I try a new modem. I go to Eastpointe to see if they had one & how much. The guy that waited on me checked my account & informed me that U-verse is available in my neighborhood & AT&T had discontinued my old service. I asked why I wasnt contacted, he couldnt give me an answer. He also told me that the new install would cost me $200 dollars. I inform him that Im both A+ & Cisco certified so I dont need a tech to come out, just send me the equipment. He refused, so I set up an appointment to have the system installed. Ill deal with the billing department later. I had no internet for 3+ weeks because: 1. First tech installed, couldnt connect 2. Second tech trouble shoots no connection 3. Sent new modem (what I wanted in the first place) no connection 4. Supervisor comes out...still no connection Finally they sent an old school "REPAIR MAN" to check it out. After about 15 minutes he informed me that; 1. U-verse IS NOT AVAILABLE IN MY AREA!!!! 2. I had a virus on my desk top that was keeping me from connecting. 10 minutes latter cleared virus & old modem was working fine...... THANK U EASTPOINTE!! My latest encounter with Eastpointe. I called AT&T & ordered a new line added to my account & new cellphone for my daughter. They only had it in white, but if she wanted a different color she could exchange it at the AT&T store. She could also have her old number installed there. Simple enough right?? She goes there & they tried to charge her a $40 dollar restocking fee & $25 dollars to keep her old number. She refused, so they helped her set-up her new phone. This was on July 22, 2014. After a week or so, I go online to check my account & my daughter wasnt on there. I figured it was after my billing date, so no big deal. On Aug. 21, my daughter received a past-due reminder for a $146 dollar payment. My payment wasnt due till the 23rd, So I checked my bill & shes still not on it. I didnt receive a bill, email, text or tweet,,,nothing. I call AT&T to find out whats happening & this is what my friends at Eastpointe did; They set-up a separate account in my name using my daughters contact information They charged her for all the extras that I had already set-up for her on my account All of this has been resolved, she will be on my next statement. Her bill will be $50 dollars a month & a $40 dollar one-time new line charge. Not $146..... THANKS AGAIN EASTPOINTE!!! Enter At Your Own RISK!!!!

Katie Miller

Completely disgusted with the lack of customer service, rude employee and refusal to help me. I purchased an LG Tone Bluetooth headset on Sunday May 7 th. From the first day people kept telling me the sound would go out. After 5 days of difficulty with the headphones I decided to exchange them for another pair. The sales associate (Charity) was not only rude but completely unwilling to help me. She said they didnt have any of the headphones I was returning. I showed her they did. She said they were not able to exchange them because they only had black in stock and I had black and blue ones. I originally asked for black on Sunday and was told they were out and had no idea when they would get more. Charity not only refused to exchange the defective blue and black set for the all black. But when I asked if she could just refund them and I would purchase the black she refused stating that would defraud their policy. I even suggested refunding the headphones today and coming back tomorrow to purchase the new one. She said she would document the account so I couldnt. We had several exchanges and I made it clear that this experience had sealed my decision to never give AT&T my business again. For the record, I went to Best Buy. I was not only treated extremely well, it I purchased the exact color and model of headphones for $30 less than the price in the AT&T store.

Andrew Lebbos

I have been attempting to do business with AT&T for 2 weeks now and they seem to have a problem finding my Address. It is 2015 and AT&T cannot verify the address of a 22 story complex... I have called the company phone 8 times and no one has answered, not once. I took time out of my day to visit the store and person - this resulted in a 45 minute wait and still no one was able to resolve the most basic problem. I am not sure if the store has a manager, or if AT&T knows of how poor of a job this store is doing. This store is an embarrassment to corporate America and I do not know why anyone does business with AT&T after the terrible and inadequate service I have received from them. I have continously went out of my way to do business with you - to give you my money monthly. I do not understand why you will not meet me a quarter of the way so that I may give you my money repeatedly. I just do not get it.

Renee Boddie

I dont know if its the staff, the place or the environment or a combination of it all but I do not like this place at all. It is a hit or miss. Sometimes the staff is helpful sometimes they dont speak. Sometimes it is nice and bright and then there are times where it looks like they need to turn more lights on because it seems dark. Sometimes you can drive through the parking and park with no problem and then there are times where you may be involved in some sort of road rage incident. I intend to avoid that place like the plague.

londa henderson

I didnt want to give them any stars I walk in they just look at u dont say anything the girl it doesnt look like she wanna be there and the manager DK BK idk but he is a rude @** i called and complained that he wouldnt let me pay my bill cause I forgot my code and I didnt have the account # only 1 bill machine is working I ask the man when are they going to fix it his response was it works for time to time smh this is a sad store this is how you lose customers

Desiree Nurullah

The staff and service at this location are number one. No matter what time of day, they are always aware and ready to assist the consumer with what transaction needed. Even if you dont particularly like AT&T overall service this location and its staff just may change your mind. The staff is knowledgeable and many of them have been with AT&T for many years, making them top-notch when it comes to product knowledge and service.

Jermaine Ryan

I was greeted promptly as I walked in and was helped by Charity who was exceptionally nice, knowledgeable and kind. The manager was also just as nice as Charity. If your going to go to a Att store this is the one ALSO it is a corporate store so they have all access. I was able to trade in my phone and get my trade in money then and there.