The UPS Store

Category:	Shipping and Mailing Service
Address:	3319 Greenfield Rd, Dearborn, MI 48120, USA
Phone:	+1 313-336-6099
Site:	theupsstorelocal.com
Rating:	3.3
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 10AM–2PM Closed

Location

Photos 22

Reviews 19

Saif Najjar

The owner was professional with me and answered all my questions. I had a sensitive business computer tower i had to ship back to the manufacturer for service and was concerned that it wasnt going to be properly padded for protection. She assured me that it will be...and it was. I asked the receiving dept of the manufacturer about the condition of the tower when it arrived they said, "perfect" and they also mentioned how protected it was. The manufacturer shipped back the tower with the same shipping box and padding safe and sound with what i thought was enough padding above and beyond i was expecting. Thanks so much for your help. I will definitely be back. Note to the manager/owner: sorry it took a few months for me write this, but i did tell you that if all went well i was going to let everyone know of my experience. Excellent job. Sam

H. Fazli

I stopped in this after at about 05:00 PM and spoke with Chris he was behind the service counter and inquired about opening a new mail box for my personal use and he requested two forms of Ids which I had my driver licenses and went to the car to get my passport, when returning I asked him if the box will have a street address on it, he replied if you want a P.O.Box go to the post office!! I didnt say anything but found his tone to be offense, but when I handed him my driver license he looked at it and throw it on the counter when I confronted him he denied it, I dont know if thats acceptable behavior under the UPS store management but I find it very offensive and I rather take my business else where, where a customer is treated with respect.

Tickbox McGuilakuty

Great Experience, Have been there many times, and use them often. They do many things in store, and always try to find the best option and price for shipping, and packaging. They have saved me money multiple times with their recommendations. It is a family owned shop, and from my experience they try to make every customer as happy as possible, even the hard to deal with customers (I have seen them deal with quite a few), and even do a great job trying to accomadate the non-english speaking customers which they seem to get very often. They are my place to go when I need something done. They always steer me in the right direction.

MR DJD

BEWARE if you are sending a pkg ensure theres a tracking #, have a mailbox, or else theyll return it to the sender without notice . No one at UPS informed me of this policy despite a lengthy call to the store to get information about accepting pkgs prior to sending the pkg. UPS person who had the pleasure to deliver the disappointing news was kind though. First time and last time at DEARBORN UPS - WASTE OF TIME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Back to good reliable ROYAL OAK UPS where I never had any issues.

Lena Bnana

Rude staff, specifically the female manager and a younger male employee. The only person without a bad attitude there is Aaron - who is pleasant and friendly. The other two dont belong in any customer service jobs. I got a mailbox here and unfortunately pre paid for 3 months, big mistake. These people are disrespectful not only to the one off customers who are in to mail a package but also to their mailbox holders. A complete embarrassment to UPS.

palo otis

I usually goo to fed ex. This was my first time at ups. HORRIBLE experience. The front desk person CHRIS WAS RUDE AND VERY UNPROFESSIONAL. I had my 2 year old with me no one else was behind me and acted like he was annoyed by my so. And make a rude comment. I went there to open up an ups account and mail something. It was so bad that I walked out. I will write a letter to the corporate office.

raja krishnamoorthy

Be ready for rude, racist behaviour if you want to be there. Think more than twice before going here that the other stores in the vicinity. Unhelpful, do not know what its means by customer service. Remember you are not running a charity, minting money all America. God save America. Always a "USPS" lover- great service - not even a mile away.

Bill A

Very good and fast Service. On site computer for printing. Recommended. Good Location. Easy access. Manager is correct, dis-satisfied customers tend to leave reviews. But my initial review was 5 star then went there and the guy questioned the number of papers I printed! So dropped to three star.

A Private User

Very bad Service. I got really bad attitude by the owner and a male worker. I will even be complaining to higher management positions. Very unprofessional workers. Racists too! I will never go back to that location !!!

A Private User

The owner is extremely friendly. He helped me calling the company where i wanna return my staff to. It was a long call due to the bad service of the company, but Ron was very patient. I really appreciate his kindness!

Southfield Corp.

Absolutely wonderful! They open late, and their last pickup is the latest in the area. The team members are exceptionally friendly. also, my packages are always on time!

Yasser Alsafadi

Bad costumer sevice. They guy at cash register snapped and raised his voice at me for absolutely no reason. Many shipping stores in the area. I would avoid this one.

Khalid T

The store attends to my needs quickly and efficiently. If you have a shipping label already on the package, it takes literally seconds for them to process it.

Ricky Goff

Store tried to charge me $2.50 to simply print one of their own UPS shipping labels that was already pre-paid for. Wont be back to this location.

Saran Saalai

Gets the job done, No issues I have come here to drop off packages and make copies. they do have lockers and shipping supplies.

A Private User

Simply the best! Customer service is totally amazing. Very helpful and kind. Go out of their way to make you happy

Richard Hypnar

Staff is always friendly, courteous, and knowledgeable.

john nassir

They say the delivered my package and I have nothing

Gheith Younes

Good service