Sears

Reviews 7

L-

L- A

This place is a disaster, workers and management are not professional, untrained, and extremely rude. If I could give it a minus -5 star I would. As I was harassed by Marc from the pick up. I went in to quiere about stuff I purchased a few months back. I was told someone picked it (I have the receipts and never did) so Kat the store manager (which was no help and never called me to notify me of any updated) told me shell have to contact corporate and escalate it to them and would call me or email me in 1 week or worst come to worse 2weeks. Ok, 1 week passed by and no update, so I tried calling multiple of times but no one answers the phone. So I went to the store and asked to speak to hear and get an update but was told shes not their until the end of the week and supposedly she has already opened a case. Ok I was happy to hear that something was really being done and understood she didnt call because shes not even in the office (reasonable). About 3 weeks after I spoke to Steve I still didnt get a call regarding the issue so I went to the store and again get told shes not their and the assistant manager Steve which is very nice tells me the exact same story again but was shocked she never ever contacted me, so he assured me that hell let here know I wanted an update for something I purchased and payed in full. Weeks pass and still dont get a call so I had to go to the store again (it shouldnt be this much of a hassle to get an update or my product) and yet again the wonder full story by Steve of "shes not here" and a even bigger shock that she didnt even acknowledge that I payed for something i never received and never got an update(it was like I didnt even existed, and theyre happy they maid of with my money). At this point he him self realized its ridiculous that I as a paying customer get ignored and told me word for word "thats outrages, I cant believe she hasnt go in contact with you yet but I can assure you she and Dan(?) from corporate are working on it and Ill make sure I notify here that you where here and need a notification on the status of the claim, and shell contact you). Now today has been 5 days and still no word so I go and simply as for here (Kat , the store manager) and Marc wasnt happy I didnt tell him of why I was their and wanted to speak to hear, so he started to talk with an attitude telling me YELLING "YOU HAVE TO TELL ME!" I simply replied my answer"she the manager is aware of my situation, like you see on the screen, I would like to speak to kathypleas" thats when he started to get aggressive and yelling even more and approached me is an attach mode taking his headphones off and hitting his chest saying "YOU SEE THIS (THE SCAN TOOL) I HAVE IT! YOU HAVE TO GO THROW ME, I HAVE TO KNOW" thats when another associate came out trying to calm the commotion down and telling me the greatest story Ive been told"SHES NOT HERE" then 4mins later what do you know Kat comes out the box. Ive never had this bad of customer service.

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WALID ALHADDI

Store managers (2 of them) are rude and dont follow the Sears return policy. Their names are DAVID and PEDRO. Both wouldnt return the crappy MADE IN CHINA Craftsman snow blower I purchased which wouldnt start after 2 minutes or more of use. Called Sears and every agent I spoke to told me I should return it with no issues. They even spoke to the store manager (PEDRO), but his ego wouldnt let him return it because I was right and he was wrong. We spent over $4K on appliances from Sears and I didnt return any. I will never shop at Sears again. Even if Sears has the lowest price, I will just use them to price match at any other competitors store. Perfect example why Sears is going bankrupt: PEDRO, the store manager wouldnt return the snow blower even though the Sears agent on the phone told him to take it back. The agent on the phone sent me shipping labels via UPS and assured me it will be refunded and the shipping fees will be covered by Sears. Shipping a 250 lb snow blower via UPS would cost Sears at least $100, but this store manager doesnt care for the company he works for (Sears). Well, I returned my snow blower and got all my money back. Sears paid for the shipping fees and lost me as a customer. David needs training on how to speak to customers with respect and how to listen first before running his mouth.

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Stuart B

CUSTOMER PICKUP A DISASTER I ordered a couple cell phones on the internet, and unfortunately had to pick them up here (I much prefer the Livonia store). They are supposed to have an automated system where you type in your name or swipe your credit card and it appears on the overhead screen with a timer going until they bring it out (this works with their 5 minute guarantee). But, this has been broken for months. Instead, they have a sign ("sign" is generous, its a handwritten note taped to the door) posted saying to knock on the door. I did, and they brought me my phones, but then when I tried to leave, the door alarm went off. I knocked on the door again and they said they cant fix them, and I should go wait in line at the tool department checkout counter instead. I had previously bought the same model of cell phone at the Livonia store, and they were able to take care of this all ahead of time. I did eventually get my phones fixed, but what a hassle !

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HOOKAH SPOT

Great people to deal with I shop online and instead of waiting 6 days for shipping I just pick my items in the same day at the store so basically I choose what I want and when I get there on my phone I open the app and click that Im outside and a guy would walk out with my tools, today I picked up a big 52" craftsman toolbox Im sorry you guys had to carry it, because I know when I got to work I took 6 auto technicians to lift the tool box, so thank you all for great service and as long as this branch is open Ill keep my business with yall

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Jon Rademacher

Auto shop is horrible! I waited an 1.5 hrs for an oil change and tire rotation! On top of it as soon as I left and got on the road I heard mt splash guard bouncing off the pavement! While I was in line one of the workers smashed someones car into a wall! This place is terrible avoid at all coats

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Hassan Ayoub

I perches a shoe from the store it was $30 more than sears website price I asked if I can get it online price they told me no you have to order it and the shoe in my hand its so stopped, I came back home ordered one $30 from online store cheaper and free shipping to my house

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Deborah Folson

I found merchandise pickup. The Kiosk was not working. Ken came out quickly to offer help. You say wait time is 5 min, Ken found my package in under 2 mins and I was on my way. Kudos to Ken for excellent customer service and eliminating a problem before it became one!

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