Star Jewelry

Category:	Jeweler
Address:	45440 Ford Rd, Canton, MI 48187, USA
Phone:	+1 734-459-8664
Site:	starjewelersusa.com
Rating:	4.8
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–6PM Closed

Location

Photos 55

Reviews 5

Hannah Kowalski

Horrible customer service. I wouldnt have gave them a star if I could. Went in looking for my dream engagement ring. I found one I absolutely loved that was in the showroom but wasnt real. I asked the owner if he could make the ring exactly the same with just a smaller center stone. The ring was a 3 band set. He told me he could make it exactly the same. I came to pick the ring up and (dont get me wrong) it was a beautiful ring but was not like the example ring I wanted him to remake. The middle band was nothing how the original one looked like, and he added a fancy design on the edges of the ring which were not there he was also missing diamonds that were suppose to be in the post. I left happy because I know he tried but ended up coming back the next day because I couldnt get used to the ring. I told him it didnt look the exact same as the first ring and his response was "Thats because I do not sell square diamonds anymore like the ring you wanted shows" ok?? Dont you think he should of told me that before making the ring?? He told me to take it home for a month and try to get "used" it. A few days go by and I then notice the center stone was completely sideways and moving.. I freaked out and went to have him fix it and his wifes response was "Diamonds all move the first few months of owning a ring" I talked to multiple people and never have their stones moved and theyve had the ring for years. He told me if he went in to fix the stone that it would cause more problems for the ring.. He then told me it was "fine" I wouldnt leave until he fixed the stone. My fiancé went to pick the ring up after work, when he came home I wanted to scream the ring had gouges out of the metal, small diamonds on the bands were different colors and the bands didnt fit flush with each other so now Im stuck wearing them separate. I called and the wife said "youve came back too many times for us to fix it anymore there is nothing we can do" EXCUSE ME.. every time I came in its because of a mistake you guys have made. Tried to call back and leave a message and they still have yet to return my call which was now over a month ago. Very very very disappointed. You can definitely tell the rings are "home made"

Jimmy Taylor

We needed a new ring resized bigger and a new large watch band resized. I have resized all of my watch bands on my own but this particular one was extremely tough to get the link pins out & had a complicated link system. I investigated many places. I was very troubled by the negative reviews at the very big chain at Jared for example. I also noticed all the great reviews like on google for Star Jewelry, right in the neighborhood. I had that preconceived notion to mostly trust the big name stores, but the reviews seem to trend to the contrary. Funny, I received a very nice flyer in the mail from Star Jewelry while deciding, offering an additional discount. I decided to give them a try. Well I must say I am 120% completely satisfied I chose them. They have been doing this for decades, have the experience. They are very friendly and put you at ease. They performed our work quickly. The quality was not just good, but even better than expected. And I must say, they charged me less than I was expecting. I was shocked. How often can you say that about anything? No extras, no surprises, no last minute upcharges at pickup to try to gouge you for more. So, to be honest, I did experience a big surprise at pickup , they charged me less than originally quoted. wow! They are not forced to undergo that assembly-line quotas to crank out work and hurry through your piece like bigger chain stores might be. Later I thought about it and pondered, at bigger stores you never see or know who’s doing your work, maybe even rotating the behind the scenes jewelers who actually do the work, may send it out to their other stores or shops, or they might try to cut costs by hiring the less experienced lower paid jewelers to maximize profits. I know where we will be sending any future work to now. I’m glad I discovered a jewelry store I can trust and not have to worry about. And it supports your local community instead of those big chain stores.

Colleen Smith

My husband and I have been going here for over a year now. We first discovered this wonderful place when picking out my wedding ring. Everyone was so helpful! The customer service was above and beyond. They all really take pride in what they do. The passion for making the custom pieces is so genuine. From being in sales, I can definitely say that Star Jewelry will not disappoint. I never felt like a customer, I felt like a friend. They listened to what I was looking for and even beyond that. They remember our names every single time we come in and remember about random things going on in our lives. We have been back countless times for other jewelry pieces and even my mom now is hooked. If you are looking for something UNIQUE, BREATHTAKING, HIGH QUALITY, and not leaving disappointed, then look no further. Star Jewelry will always be our go-to for years to come!

laura arnett

Being new to town i have stumbled across Star Jewerly I made a call to them wothin seconds they were able to give me a great price for what I needed done to one of my rings they told me to bring it in and they would see what they can do within not even a hour they called me back with my ring done I was so excited and impressed! When I went to pick it up not only were they able to fix my ring they went above and beyond to make it look BRAND NEW I almost cried the ENTIRE staff was not only friendly to me but as well as my two kids and anyone that was in thier store from here on out I will be using Star Jewerly for all my Jewerly needs so glad to find such a great well rounded friends family enviorment buisness that not only was professional and quick with my business but webt above and beyound to do an amazing job qmd treat me and my girls as if we were family

Mica Scotti Kole

My experience here was fantastic. My boyfriend and I came in for a promise ring, and the proprietors went above and beyond to find the right stone for us, and to set it in the right ring (they removed a stone from one of their rings and replaced it with the loose stone we chose!). They made us feel so welcomed, took an interest in us personally, and were honest with pricing when working within our budget. The prices are astounding and you can get an incredible deal for something unique and tailored to you. He makes all the jewelry himself, and rarely makes any ring twice! They even put together our ring same-day so I could wear it on our anniversary. As for the review about the "rude man," the jeweler is just a little gruff - its his personality, he is NOT rude, and I greatly valued his expert workmanship and input. I cant wait to go back!