Jared The Galleria of Jewelry
| Category: | Jewelry Store |
| Address: | 3960 Baldwin Rd, Auburn Hills, MI 48326, USA |
| Phone: | +1 248-253-0488 |
| Site: | stores.jared.com |
| Rating: | 2.3 |
| Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM |
Location
Photos 1
Reviews 4
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A Private User
Worst Experiance of my life... Imagine this scenario, you are nervous to get the right ring for your future fiancé, you go to Jared’s with 4 styles that you would like to look at and with the help of a saleswoman you are able to get it down to two rings that you have to choose between. One is $200 dollars more than the other. (Not a big deal when you are talking about the woman that you love and are going to be spending the rest of your life with.) You decide on the more expensive one because you think that she would like the more “bling” on the sides of the ring so that she can show it off to friends and be proud. Great, you have the saleswoman call over to the other Jared store where you have bought jewelry for her before that has her ring size. PERFECT! This is flawless I have the ring I know the size the saleswoman says that the ring she is selling me is the size that she has, and that it can be sized down two sizes if she needs it to be. Awesome!!! I buy it no hesitation I tell her to give me the warranty on the ring before she even asks. (Perfect customer, Right…) Ask her parents’ permission to marry the woman I love (Get it) and plan out how I’m going to propose. After I do my lead up to my proposal I get down on one knee and ask her. (She says yes!) and I put the ring on her finger.. (Best moment of my life.) not realizing the ring was too big till two hours later after it all settled in I thought to myself NO PROBLEM unlimited ring sizing’s, and the saleswoman said that I could size it down two sizes and up two sizes If needed ever!! (Two days later she takes the ring in to get it sized because she wanted to show everyone before she got it sized. The saleswoman tells us that the ring cannot be resized because the diamonds in the side will fall out if they do. (WTF) They tell us that it would have to be a special ordered ring, don’t know how long it will take to get in and want 20% down payment on the special order ring after I paid full cash for the ring that she still currently has. I don’t understand how they want 120% down payment on a ring that they have to special order. This ring we have is garbage now they will return it awesome. (However this is the ring that was supposed to be in our life for the rest of our lives. It was the ring that I got down on one ring and threw myself to the woman I loved. It is the ring that has all of our FIRST memories. It is the ring that I picked out not a special order ring and here is a ring for the meantime ring. It was supposed to be THE RING.) After calling customer service to try to explain to them what is going on they literally told me that it was MY FAULT the ring didn’t fit. They said HOW IS THIS OUR FAULT?? (Well I don’t know.. hmm how isn’t it your fault your saleswoman made a sale to make commission off of me knowingly lying to me about me fiancé’s wedding ring size then told me it could be sized down if needed, which I was cool with. Then, go to get it resized and she can’t have THEE ring that I announced that I wanted to spend the rest of my life with her. This is horrible; I cannot believe that a store would do someone like this. And then offer me a 25 dollar gift card to try to make it better. The have made no attempts to make this right and as of right now we are seriously contemplating taking this ring back not ordering the new ring and going to another store and upgrading to a bigger better ring where we won’t have the problems just to not give Jared’s our money. I hope you all are very cautious if you do shop here, do not take any salespersons advice, and most of all do not let them tell you the size of your loved ones hand because they will lie to make the sale.
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Kelly Coleman
Not really sure where to even start. My husband bought my ring from a Jared in Florida 7 years ago. I LOVE my ring!! You know when you go in and they always offer the upgraded size? Yeah, not a chance! I will have this ring until I die and my daughter gets it. I wear it all day everyday I never take it off. Its my prized position! Anyway, two weeks ago I took it to be inspected and they (Jared salesmen) said my prongs were worn and needed to be replaced. I left my ring for 5 days. I went to pick it up and at first glance I of course thought it looked beautiful. Until on the way home I realized how messed up it really was. I called and let them know that the whole new head they put on was twisted and way off center. It took me a week before I could make the hour drive back. When I went in they treated me very nice and the manager took it right back. He took about 2 minutes and she brought out. It was better but still not right. So they had me leave it for a few more hours. When I went back for the 3rd time it was totally different and STILL not straight. the salesmen told me "I dont think it can be anymore centered than that" which is a crock of s***! It was perfectly straight when I left it here the first time I want it to be straight! So, they took it back again...This time it is straight, but the new prongs are crooked so it looks twisted. I am so disgusted and heartbroken and Pissed! I know that they can see it is not right, but they keep handing me back CRAP! At this point I dont even know what to do about it... Live with it I guess? Get a lawyer? GRRR!
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Anne Carpentier
Worst attitudes and complete lack of customer service. Husband bought me a watch and I decided it exchange it and upgrade, doubling the initial purchase. Though I walked in with a receipt, it apparently hadnt been long enough for it to register in the system so customer service had to be called, no one knew whbat to do and I stood there for a half hour. That was last week. This week I took it back to have a link taken out. Definitely not greeted warmly, like I was a valued customer (like anyone coming into their store should be) and worker was openly irritated to be asked to make the adjustment. He said "I have to verify" at least twice, like I was trying to scam something. After he was done, he referred to me as "hunder un", though Im at least 15 years his senior. I said "thank you" when he handed back the watch...no "youre welcome" or acknowledgement of any kind. Of course no one in our family will ever be purchasing anything from this chain ever again. There are plenty of small shops that appreciate business.
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Bridgett Nicole
Customer service is absolutely awful! I ordered a ring online on Christmas Eve and I paid the extra $9.95 for ground shipping (3-5 business days). With it being the holidays, I expected there to be a delay, meaning it should be sent out and delivered somewhere around the 2nd-5th of January. Once I had completed my order, the estimated arrival date was January 12th (5 days longer than it wouldve taken for normal free shipping!) Confused and furious, I called customer service in hopes for a refund seems how I wouldnt be getting the ring in 3-5 days like the ground shipping had promised. The woman (Kim) had told me that "it wasnt an error on their end" and "it was my fault that I chose ground shipping". I feel that if I pay extra for a special service I should be GIVEN that service! Not told it is my fault and not even attempt to give me my money back. This was a scam and they basically stole from me. I am NEVER buying from Jared again!