Sprint Store

Reviews 5

CO

Courtney Lautieri

I would prefer to give ZERO stars to this Sprint Store. I have dealt with this location for years and have NEVER had any problems at all. I went in on 8/22/16 to figure out why my sons iPhone 6 stopped working and there was an entirely new staff working there. One employee helped me right away and was very polite. He was able to determine quickly that the phone could not be fixed and could be replaced at no charge. He needed assistance from another employee, who was clearly the person in charge, to help place the order for a replacement phone. The "Manager" who stepped in to help was very rude to the employee and kept referring to me as "Dear" as he placed my order. He made it a point to let me know that it was taking some time for the iPhone 6 to come into the store so it may be a week or two before the replacement came in. He said that they would call me as soon as the phone was shipped to the store. I have called the store multiple times and have been told by the same employee that they hadnt received the phone, again referring to me as "Dear." I called on 9/12/16 and asked if they had received the replacement phone yet and AGAIN the same employee said that at that point he was going to place a NEW order as the phone had STILL not come in. I called AGAIN today 9/24/16 and STILL NO PHONE. I called Sprint and they show that the phone DID get shipped to the store on 8/26/16. We called the store together and they NOW say that they called my SONs phone which DOES NOT WORK to let me know the phone was in and the phone had been shipped back to Sprint after 15 days! Not ONCE during any of my repeated calls did they tell me that they had tried to contact me or my son!!!!!!! I will NEVER deal with this store EVER again. They are a HORRIBLE representation of Sprint as a company. I have been a Sprint customer for 12 years and have NEVER dealt with such ridiculousness. Save yourself the trouble, time and headache and go to a different Sprint Store.

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erica M

My husband tried for literally three weeks to straighten out a mess with upgrading my phone. It took hours on the phone with Customer Care and 5 visits to the store. Last week the staff opened a ticket with Customer Care, but a week later, nothing had changed. He went into the store this morning, and after 2 hours, was told by the manager, Duane, that hed call my husband back by the end of the day, and everything should be all set. My husband asked what he should do if he didnt hear from Duane, and Duane said to call. My husband called several hours later and asked to speak with Duane, Brendan (the assistant manager) or Nate. None were available to come to the phone and my husband was told theyd call him tomorrow or sometime within the next week. My husband was ready to switch carriers, but I suggested trying one more time in the store. There were no customers in the store when we went in, but Duane didnt acknowledge us at all. A new guy helped us (he didnt have a name tag or his own "numbers" for the system), but had to ask for help. Duane stepped in, not acknowledging us at all, then he started talking and I said "what?" And he didnt acknowledge me. It turned out he was on his blue tooth with Customer Care. A few minutes passed and he walked into the back. He never came out, not even when the new guy ran back and asked for help. The issue was FINALLY resolved by Customer Care, but we didnt order the 7 plus through the store, because it wouldve cost us $40. There was no way we were giving a penny extra to the store or Sprint. Brendan is a nice guy, but calls customers "dear" which I dont think is appropriate. Duane is a terrible excuse for a manager. Dave and Nate are nice guys and helpful... Unfortunately they couldnt help us with our issue. Im only giving 2 stars for Dave and Nates help. If not for them, Id give a zero if I could.

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J. Jones

A great Sprint store, in contrast to the one in North Attleboro (check out my review on that one). When I brought my Palm Pre in due to a cracked screen (known manufacturing defect), these guys just swapped it out for the standard replacement fee -- I didnt have the equipment protection plan at that point -- no questions asked, and did it with a smile. Now Ive brought my Pre in again for sound issues, and both Paul and Matt have been very helpful and friendly, offering to exchange it at no cost even though the phone is now over 2 years old (but now covered by their equipment protection plan). ~ Id initially been advised to contact the insurance company directly, but the insurance company insisted I pay a $100 deductible, which doesnt make sense when the non-insured replacement fee is only $140. After speaking to Matt about this, he was happy to order a replacement on my behalf at no charge. When my replacement order went awry and the insurance company sent a replacement of my loaner phone instead of the Pre, Paul immediately realized the problem as soon as he unpacked the phone, before I even said anything, and was profusely apologetic and eager to rectify the situation. ~ The only downside to this location that Ive found is that theres usually a wait to be helped, since all the staff seems to want to address every customers issues very thoroughly -- and at the times Ive come in, there have only been two people on staff. On my last visit, Paul was apparently already 1.5 hours over his shift, and still insisted on helping even though I offered to wait for the other staff member, since I wasnt in any hurry at that point.

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Hanna Rose

I was quite disappointed in the service I received. I went to have my phone looked at, as Im having an issue with the screen. Holly J pitched me a new plan with a tablet, hot spot, and less data. The plan presented didnt make sense, as the total advised it would be $99/month, but the charges of $30 for equipment, $85 for the plan, and $11 equipment protection didnt add it. By my math, it should be $126/month. Holly J did not talk to me or ask for my needs. She assumed I lived on a farm when I mentioned in passing needing lots of data for when on the farm -- she then pitched me items on the plan that I have no need or want for. Poor salesmanship. The key to sales is to sell to the persons demands. Or to create a demand for what you are selling. Holly J did neither of these: she did not ask what I needed, she did not talk to me to sell me a better plan or service. She simply pitched a new plan with a new phone, tablet and wifi hot spot. Finally, after about an hour, she told me it would be a $200 fee to have my phone fixed -- the entire purpose of why I went to Sprint.

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686kristin

if zero was an option i would have chosen it. I switched to Sprint with sign on of BOGO free iPhone 6 plus with 2 mobile hotspot devices for free as part as the promo...what the sales person neglected to tell me was that i would get charged each month for those hot spot freebies..when i went back to the store I spoke w the Manager Duane Bryant who said he would take them back but only in its original box (this was 3 weeks later..so no box)..no apology ..no trying to see what he could do...he just didnt care..long story short..i called sprint customer service..they never heard of the "box "policy...thankfully with their help i was able to return the devices to the store without the "box".. never got an apology from the manager for their misrepresentation of selling items. BUYER BEWARE.

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