BMW of Peabody

Category:	Car Dealer
Address:	221 Andover St, Peabody, MA 01960, USA
Phone:	+1 877-530-0807
Site:	bmwpeabody.com
Rating:	4.7
Working:	7AM–8PM 7AM–8PM 7AM–8PM 7AM–8PM 7AM–7PM 8AM–5PM 12–5PM

Location

Photos 100

Reviews 4

A Private User

Avoid for Service - Gross misdiagnosis for $4,700 Here is part of a letter I wrote to management in which I never received a response. My SES light came on unexpectedly at 60,000 miles while my car was still under warranty and I dropped it off to the BMW Peabody Continental Drive service center. For several days, I was informed the technicians could not figure out why the SES light was on and that they needed more time to diagnose the problem. I was then told that the data from my vehicle needed to be sent and reviewed by additional technicians in Munich. After a week in the shop, and a refusal for a loaner, I received a call that the diagnostics was complete. The data suggested that my car had excessive carbon buildup in bank one, which has clogged the secondary air intake process resulting in the SES light. The technicians appeared to have checked some of the following with regards to determining the cause: “checked non return val, ve checked o2 sensors, swapped pre catalyst o2 sensors. Final check determined that bank one clogged and recommend head removal to clean passages.” I do assume that additional items were checked due to the length of time that my car was in the service center (one full week). The estimate for this uncovered repair was $4,700.00. I was then told by the customer service representative that this type of repair had never been done on an X5 at BMW Peabody and to my dismay I was told that I “really should not be driving this car back and forth to the grocery store and that when I drive it, I should be beating the hell out of it as the engine needs to be run hard.” I was also reminded that my inspection sticker was coming due and that I needed to fix the issue, as I would not get a new sticker. To say the least, I was taken aback by all of this information and this did not make a whole of sense. Why would this not be covered by warranty? Why was the client being blamed for causing this issue due to driving habits? Why was BMW not backing their products? Why was I told to beat the hell out of my car when I drive it? Should I speed excessively with my two children in the car? These questions angered me quite a bit and I decided not to have my car serviced at BMW Peabody. I then decided to research similar issues, as I did not believe the extensive diagnosis performed by the numerous technicians in both Peabody and Munich by the so called “engineers”. I was able to self diagnose and fix the issue with a scanner, Goggle search on the error code and reading one posted blog in roughly 30 minutes with a $77 part versus the week plus that my car spent in the Peabody Service Center using numerous “expert” technicians both here and abroad.

sean randy

As I am in the military and new to the area, I had made three visits to the BMW dealership as I currently also own a BMW M3 that I had left in California. Of the three visits I made, not one person approached me to ask me if I needed any help. During my third visit, I approached a salesman and I got minimal help with some advice but nothing educational. I decided to give it one more shot to inquire about some offers and ran into Jamie McCoy. I walked in Sunday afternoon during the Labor Day weekend and drove off with my brand new BMW on Wednesday afternoon. Jamie is not only great with evaluating needs and circumstances, but was very professional, a great mentor and has a great personality. His work ethic and sense or urgency is above approach. As I am from California and there is obviously different protocols regarding the purchase of cars between the two states, Jamie ensured he stayed on top of this purchase with as minimal involvement from me as possible. He took care of everything, was extremely educated and handled my purchase as if it were his own. Even after the purchase, he gave me detailed instruction of the vehicle features and registered me into BMW drive assist. He also synced my iphone with the car, took a picture of me and my new vehicle and conducted followups to ensure I was pleased with my purchase. I keep his business card with me and will only refer future customers to him. I own four cars and this was my best purchase experience by far. Jamie should be promoted to lead from the front and mentor salesman on what a great salesman truly is. I believe Jamies leadership and professionalism is in keeping with that of a leader in the military.

Luis Fernandes

I am very disappointed with this dealership I bought a vehicle from them and first week after I had the vehicle brought home I realized some problems that needed some attention, I contacted them after many attempts they finally got back to me and they told me to bring it in for service I couldnt bring it in right away so it took me a few weeks to finally attempt to bring it in for services, so I scheduled it for a Saturday since I live far from the dealer, and it would convenient for me to go there on a weekend. I could not make it the first time due to the weather so I called to re-schedule it to another weekend and I was surprised when I was told that they couldnt do that type of service on Saturday ( by the way it was small storage compartment located in the rear console that wouldnt close and it seemed that the vehicle is burning engine oil more than its was supposed to) . So I contacted the person that sold me the vehicle to see what was the possibility of getting the service done on a weekend , after so many attempts he finally got back to me and he referred me to another person I sent an email me to this person and I cced the original person that I was dealing with it. But no response from either of one them. Its so frustrating that they cant even responde to my emails to try to solve my problem. I usually dont give out negative feedback but if you really want a good customer service avoid this place because they are not in the business to help out their customers.

Frank Chiera

I recently bought a BMW Pre-Owned Certified 750li Individual from BMW of Peabody. This was the second Certified BMW 7 Series I purchased from them and I have to say the experience just keeps getting better. My Client Advisor Chris Blasczak and Business Manager Heather McFadden did an amazing job from start to finish. Chris was able to get me a great deal on my trade and Heather walked us through the process of all the options through BMW financing. She also helped us select care and protection plans for my new car that will make the next few years of owning it hassle and worry free. There were a couple of things with the car (like any used car) that needed to be taken care of, and Chris was on it. I have to say I have not used their service department before, but am looking forward to a good experience equal to the sales departments experience. My fiancee is going to be looking to upgrade our Mercedes E500 to a CPO X5 in the next year, and we are certain BMW of Peabody will be able to find a great car that meets our needs. BMW of Peabody understands the philosophy of delivering customer happiness through follow-up and friendliness. Having shopped all the other BMW dealers in the greater New England area, I find that my experience with BMW Peabody is always consistently above the normal, and they get a better selection of cars with better equipment than most dealers get. The management team at BMW of Peabody seems very buttoned up...great job.