Best Buy

Category:	Electronics Store
Address:	769 Donald Lynch Blvd, Marlborough, MA 01752, USA
Phone:	+1 508-486-9430
Site:	stores.bestbuy.com
Rating:	3.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 99

Reviews 5

Jake Haendel

Horrific experience I bought a brand new lab top in the box I work a lot so I didnt take it out of the box for about sixteen days. When I took it out the laptop worked for about three minutes and powered down, and never turned back on. I contacted the store and they told me I was outside the 15 day return and exchange policy and smugly said " thats what Best Buy protection is for" exactly what a customer wants to hear after buying a brand new item in the box right? I proceseded to contact corporate and they were a little more helpful or so I thought. They told me that they spoke with the store manager Adam and he said if I drove to the location ( 39 miles from where I live) and geek squad checks it out and verifies its a faulty laptop they will swape it out for the same machine. I asked if I could go to a Best Buy that is closer to where I live and the nice lady said " well its up to the mangers distrection so if I were you I would go now because he said he would swape it out" I agreed and took the 40 minute ride. Geek squade checked the laptop that had only three minutes of use age on it and confirmed that it was just dead and a faulty machine. Wonder manager Adam proceeded to tell me I never said Id swape it out I dont know why customer service told you that. After hours of wasted time ajd listening to his own staff tell me I dont understand why he wont give you a new one he just kept telling me nothing can be done aside from shipping it to Lenovo and having them check it out because its covered under the manafucters warranty. Mind you this process will take a month. I called back customer service and they told me that the notes under my receipt and sunnier id # said the manager would do it. Adam the excellent manager with such great customer service skills just said its policy and he is sorry even through his own staff said he singly had the power to just give me the laptop I paid for, but he refused. On a side note Im a manager and the way I was treated is sickening. Customers beware if you buy something new that is faulty they will not help you I give this Best Buy a F- and 4 stars down. In fact I will never shop at any Best Buy ever again Im a customer who had been shopping there for 14 years has bought over 10000 dollars is electronics from this company. Horrible horrible horrible Adam should be fired and atleast demoted

Kyle Zeitler

One of the more unorganized and uneducated Best Buy stores Ive been to as a whole. Nobody was mean and there was no standout mistreatment, however the staff was not very knowledgeable about what I was looking for (audio equipment) and yet, instead of finding the correct info, the employee proceeded to pretend he knew what he was talking about, even though he ended up misleading me. Id also like to point out that a total of 1 of the about 25 displays I approached functioned. And function was minimal. None of the car stereo equipment (with the "push here to listen" buttons) actually made sound, even after tinkering with the head units extensively, all the while not encountering an employee within 50ft of me. This also extended to the headphone department, where none of the headphones or speakers worked, despite carefully following instructions posted by each "try me" items. The only thing I did end up actually trying was a pair of Bose SoundLink headphones, which sounded great, despite the fact that the play, volume, and skip buttons on the display did not function and the video was stuck in endless loop. This is a HUGE disappointment seeing as the only reason to physically go into Best Buy anymore is for hands on (or "ears on" in my case) trials. I would like to commend the one man who greeted me for being extra pleasant and seeming genuinely happy to be there, but I will certainly be taking my tech business back to the internet.

A Private User

I have been to this store so many times and now I only go when I really really need it. I would rather buy my electronics online from competitors instead of going to this store that is very close to home. I was just there again a few days ago to purchase a $1,500 computer and left with a $540 instead. First I get there and there are 3 associates that wont even look at you to help. Once I asked for help they gave me the look that I was bothering them. I asked a few simple questions on the features of the computer and the girl did not even know how to explain the difference from an i5 to an i7. I purchased thousands of electronics from this store every year and every year I buy less. There is only a couple of sales associate that will really help you. Bestbuy needs to look into their customer service and monitor, I am not the only one complaining. The store is nice and has a great selection. But with one click now a days I can have triple the selection from amazon or newegg. That is too bad!

Dianne Grose

Worst customer service I have encountered, after washer/dryer delivered and installed. Those guys were ok, but afterward the washing machine leaked. I called to use the 15 day guarantee for replacement/repair if any install issues. After ONE HOUR MINUTES of on-hold, call another number - another 15 min. on hold, I hung up. Called back the Westboro, MA store and demanded a manager. None available, but a the first good person said I will make this right, and youll get a call TONIGHT. And I did. I was able to set up an appt. for the next Wed. Since all that, I had a knowledge friend check out the leak. He determined that it was a plumbing issue, not install. I called today to cancel the Wed. Appt,, like a nice person would do. After nearly an of being passed around to wrong depts. I left my phone number for call back in "3 to 5 minutes". If they show up Wed, too bad. No call back, no more calls on my part. Nor purchases in the future.

Bryan Mastis

Ahead of tax free weekend the Marlborough store offered preorders for your purchase to reserve it ahead of time and then just pickup with the tax free. I picked out a surface pro 3 and type cover on Thursday. Physically had them in hand and filled out the preorders paperwork to have them set aside. I come back in Saturday to pick everything up and they cant find it and admit to the item being sold. They also dont have any more of my model in stock. How an item gets sold when all that needed to be done was set it aside and place a preorder sticker on it I do not understand. So now I cant get my computer for another week. They did apologize but it sounds like I am not the only one who had issues from the conversations of other customers waiting in line. Really plan on avoiding this store in the future now. With online purchases getting easier and cheaper, brick and mortar stores need to really focus on customer service to keep in business.