Apple Derby Street

Category:	Computer Store
Address:	94 Derby St, Hingham, MA 02043, USA
Phone:	+1 781-556-0400
Site:	apple.com
Rating:	3.2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 26

Reviews 4

monica glynn

I went to the Derby st store last night. I cant remember the name of the man who helped me. I really wish I did because he was wonderful. He spent a lot of time with me teaching me things and went over my whole att account and helped me switch to a plan thats better for my family. I also needed a cracked screen replaced on my 6plus but there wasnt time to do it then. He scheduled me an appointment for today so I wouldnt have to wait. I went to my scheduled appointment today. I was told they dont show an active AppleCare for me for the 6plus. I had my receipt from 2015 showing I purchased it. I was told I needed to call AppleCare. I was on hold for 50 minutes. While on hold a rep named Anthony helped me purchase an iphone7 for my daughter. He was very kind and helpful. After being on hold for over an hour I got an AppleCare rep on the phone who said yes she showed I had an active AppleCare program for the 6plus. I found the rep Dylan in the store and handed him the phone. He talked to her but handed it back to me and said they were transferring me to a different department and that department would need to speak with a rep in the store so he was scheduling me for a walk in appointment so the next available genius could talk to the rep on my phone. I was supposed to keep this rep on my phone for approximately 30 minutes while I waited for my turn with a genius. The rep on my phone thought that was ridiculous as did I so I flagged down someone and asked them to help me. He called the manager Andy. Andy took the phone from me and talked to AppleCare and got it straightened out. He then made sure I was the next to be helped since by this point I had been there for two hours for my scheduled appointment. They took the phone to be repaired but now it was so late I couldnt wait for it so I went home to get my kids off the bus and came back. When I came back Andy saw me and felt awful for what had happened. He let me pick out an awesome 7plus case for free and gave me a glass screen protector that they installed for me. I think the genius who helped me for my original scheduled appointment shouldve called AppleCare for me or waited with me while I called especially since I had my receipt and he knew I had AppleCare and the issue wasnt my fault and I had a scheduled appointment. Im not upset at all it wasnt a big deal but I wanted to write this so for one maybe in the future it gets handled differently but also I wanted the manager Andy to be recognized for being awesome. The second he knew I was having trouble he took control of the situation and got it corrected and that he went out of his way to compensate me when I came back and apologize for what I had to deal with was really great of him. Between the man who helped me last night, Anthony who helped me today and Andy for going out of his way to make things right this store is lucky to have such great employees giving wonderful customer service.

T Aasen

I purchased an i pad one week ago and have nothing but trouble with it. That alone would be upsetting enough, but the great support service I told I would receive was and is a total insult. After waiting over 40 minutes which I did five times for help, every person I eventually spoke with did their damn est to sell me a two year apple extended warranty. When I explained that the product was guaranteed for a year, and I just wanted a few questions asked, they persisted. I made an appointment to meet a so called "genius" at the store, the nightmare only got worse. I had to wait an extra 30 minutes and when I FINALLY was called, the genius was incredibly rude, and I was told he could only spend no more than ten minutes with me and threw a card at me with a web site to go to in order to schedule a visit to sit in on one of their classes to learn how to use the device. I thought best buy was a terrible place to get answers from, but this apple place has them beaten by far. After spending $420.00 for a product and being treated like crap, I will have NO further dealings with apple. The most amazing thing to me was that as I was waiting, everyone there in the store seemed to be grateful to be allowed to be in the place. apple (I use a small "a" on purpose as they do not deserve any respect when treating customers like trash) Purchase a tablet device and do not spend an outrageous amount of money to purchase a product for its brand.

Roz H

My husband and I were assisted by a man named Bill, yesterday, May 1, 2015. He was extremely courteous and knowledgeable, thorough as well as patient. We had no problem with changing out our new IPHONE 6 for a new one. We purchased the phone two months ago. It did not work right from the start with multiple threads coming in under one contact. Bill explained different scenarios of how this problem could have occurred. He suggested we rule out the hardware problem first for peace of mind. Then he explained in length how to set up my new phone we swapped out when we got home as it was backed up to my laptop. He also went at length to explain if the problem still occurred, how to trouble shoot it for a software problem. He took the protective cover off my old phone in one piece. Attached to a piece of paper and suggested we go to AT&T (where we originally purchased the phone) and explain the situation to receive a new, at no charge, protective lens. Which we did with no problem. Thanks Bill! Im sorry your store has had so many negative reviews. Our experience was awesome! You are a great asset to the company!! It was worth the hour ride up there!!!

george morse

Sad sad sad excuse for customer service. Had an appointment to get my screen repaired, drove over 2 hours from Cape Cod to hear "oh, we dont have any replacement screens right now". These "geniuses" couldnt email/call me and let me know they couldnt fix my screen seeing as I had an appointment to get my screen repaired????!!!! Then they told me they could give me a whole new phone, great! Wait 20 minutes and hear "oh, uh, we dont have any of your phone in stock right now". What kind of sad excuse for a business is this?!!! To top it all off the customer service was beyond rude, and did not care at all about my situation. I have a job which requires me to always have my cell phone, hence why I went all the way there to fix it instead of sending it in. Even after knowing that I require my phone for my job, the associate told me to send my phone in and Ill get it back within a week. Screw you apple, and your horribly rude employees. My family and I will never buy from you again. An android is looking very appealing right now, and Ill even have a port for my headphones!!! How brilliant!