Herb Connolly Chevrolet

Reviews 3

BA

Barbara Legatowicz

Here is my latest post May 2017 As always the Team at the Service Department at Herb Connolly has far exceeded expectations. They provide excellent service and at 260,000+ miles, they keep my Impala running strong. I trust them so much that it is worth it for me to drive 35 miles to bring my car in for service. Thank you for everything. Here is my latest post in December 2015 I had what could have turned into an emergency situation. During the holiday season my car barely would turn over. It appeared there was very little power left in the battery. So, I called my favorite go-to service folks at Herb Connolly, and they took my car in right away. As it turned out, the battery did need replacement. Thanks to them, I did not get stuck on the side of the road somewhere in the dead of winter. I cant thank them enough. Thank you Jay, and Bob and all of the people behind the scenes who answer the phones and provide such great quality care. Barbara Legatowicz I created the post below in November 2015. Here is your story: The entire crew at Herb Connolly Chevrolet Service Department are exceptional. I have been a loyal customer for years because they have proven time and time again that customer service is of utmost importance, from the people who answer the phones, to the Service Advisors (thank you Jay and JP), to my brilliant master mechanic Bob, to the men who clean my car and make it look so beautiful....I cant thank you enough for all that you do. A special thank you to the employee who found my credit card on the floor of my car and returned it to me. It is my pleasure to return these surveys and to give thanks to you all for the great work you do. 220,000+ miles later and thanks to you my 2008 Chevy Impala is going strong! The post below was created in 2014. November 2014 - I wrote the review below months ago and wanted to take this opportunity to give you an update. I now have over 190,000 miles on my Chevy Impala, and thanks to the trusted Service Department technicians, service advisors and all of the other staff that I interact with, I am confident that reaching the 300,000 mile mark will be a reality that I will gladly share as an updated review. Their continuous attention to detail from appointment scheduling to vehicle repair to vehicle cleaning to explaining the work that was done and why leaves me with a feeling of comfort that all members of the Herb Connolly family take pride in their workmanship, and at the end of the day when I drive away, that the best of the best are keeping my vehicle on the road. Do I still continue to give Herb Connolly Chevrolet the hightest rating possible? With a resounding YES, I do. I thank each and everyone of them for keeping me safe on the roads. If there was an option to give 10+ stars, I would gladly give that to Herb Connolly Chevrolet. I purchased my Chevy Impala from Herb Connolly and have it faithfully serviced there. The Service Department is such a talented, trusting and dependable group of people. They have ALWAYS done right by me, as is evidenced by health of my 2008 Chevy Impala: over 160,000 miles and going strong! I will always be loyal to Herb Connolly Chevrolet because they have always been loyal to me. Thank you, one and all, for keeping me safe on the roads.

BR

Brian Schoenbeck

Ive taken my Volt to Herb Connolly Chevy for (unscheduled) service twice in the past year and a half, and both times Ive had a very positive experience. My most recent visit was especially memorable due to the degree to which the service team went out of their way to ensure that I left a happy customer. I had brought my Volt into the dealership because it had displayed an ominous "Service High-voltage Charging System" message and stopped charging (most likely due to the "polar vortex" that we had that week). When I dropped my car off, my service consultant (John) must have known that the extreme cold would cause a huge influx of vehicles needing service, because he gave me his mobile phone number and told me to call him if I hadnt heard anything about my car by 2pm. Sure enough, by the time 2pm rolled around, I hadnt heard anything, so I called John, but it went straight to his voicemail. At this point, I started to get a little nervous, because I needed to pick my mom up at Logan around 5pm (which meant I needed my car by 4pm to account for tunnel traffic). Shortly thereafter, I received a call from Joe the friendly shuttle-van driver, asking me when I wanted him to pick me up and take me back to the dealer. After explaining my situation, without hesitation, Joe offered to rearrange his pickup route to get me back to the dealership within 15 minutes, and I gladly accepted. As we pulled into the dealership, John called and apologized profusely for not being able to take my call or provide an earlier update on my car. (Indeed, it had been an extremely busy day.) When I met with him in person, he explained that the technicians had just finished working on my car, but they wanted to ensure that the battery would take a full charge before returning it to me, and the charging wouldnt be complete until about 6pm. When I mentioned that I needed to pick my mom up at the airport, he didnt hesitate to offer me a complimentary loaner vehicle, and much to my delight, it wasnt just "any" loaner car -- it was a fully-loaded, fully-charged Volt! Thanks to the combined efforts of the service team, I made it to the airport in time, and the following day I was back behind the wheel of my own fully-repaired, freshly-washed Volt. For me, the most telling aspect of this experience wasnt that my car was fixed quickly and without hassle. Rather, it was how the service team handled the momentary hiccup in communication with grace and professionalism, and responded by proactively doing everything in their power to let me know they valued me as a customer and as a person.

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Kevin Lampron

This was my first and LAST interaction with herb conolly. I tried to sell my car to them after appraising my cars value on KBB. KBB has a link to receive an instant offer to buy your car outright and I was referred to herb conolly. KBB appraised my car at 9,995. HC appraised my car on a Monday and offered 9,556. I was fine with that considering I wasnt buying a car from them. I tried to sell my car on the following Friday. To plan ahead, I called on Wednesday to make an appointment to 1) make sure someone would be there to complete the transaction and 2) to confirm how I would receive the payment. I was told: 1) I could sell my car "any time" they were open. Still, I insisted to make an appointment with someone and gave a specific time I would be there And 2) they would pay by check or cash, whichever I preferred. Great, I had options. When I showed up on Friday I was referred to a very convincing robot named Carter, who acted like he wanted to be anywhere else but there. He retrieved the paperwork and informed me that they could not pay me that day because the dealership owner wasnt present to sign the check. The earliest they could issue a check was on Saturday or Monday. I was confused because I was told I could sell it "any time." I asked if he could contact the owner to assist me, a customer. He texted someone and said he couldnt and that now Monday was going to be the soonest they could pay me. Fishy. Despite not being able to pay, Carter still wanted to take the car. So I would give them my car with a promise they would pay me when it was convenient for the owner, possibly Saturday or Monday? I sat a moment trying to find an alternate solution, while Carter blankly stared into space without a care in the world. I asked about cash. The rep I spoke with on Wednesday said it was an option. He seemed disgusted and confused at the idea. Carter was clearly not concerned with the discrepant information or the inability to pay in this transaction. So I was literally left with no option but to leave and take my business elsewhere, despite their written offer. Ultimately I went to Carmax where they had me in and out without an appointment in about 30 minutes. And they have real live human beings there that smile and everything! So 5 stars to Carmax!!!! They only gave me 9,000 but at least they were honest about it.