Verizon

Category:	Cell Phone Store
Address:	770 Gallivan Blvd, Dorchester, MA 02122, USA
Phone:	+1 617-282-0888
Site:	verizonwireless.com
Rating:	3.7
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 12

Reviews 24

Lou Piña

This store is the worst. I checked in at the door then went and sat down. waited a half hour before I realized none of them are busy, just cracking jokes with each other and they forgot to call my name. Then they couldnt help me with a simple billing issue! whats the point of having a store if you cant help me with a billing issue?? Just to sell us your crappy phones?? they told me to call customer service instead and that there was nothing they could do for me (Customer service fixed my issue within 5 minutes!) Why did I even bother going to this store?? waste of my time! the people in this store are useless. do yourself a favor, go to any other store. dont give these people your business. they dont deserve it

Jose H Nino

It was my first time at Verizon (the one on Gallivan Blvd), and it was awful. I came looking for the Pixel Phone, and although representatives were idling, no one bothered to ask if I needed help. I was standing in front of one, but she remained into her tablet until she felt compelled to "work" (I guess). Worst of all, she didnt even know about the phones specs (dismissively she said I have no idea, havent tried). Nor did she provide or clarify the info that was on the websites. I wouldve gotten the phone right on the spot, but the service was a big turn off.

St An

Had a chance for an easy sale. Only had to make a minor adjustment in update timing. No go. Ive had plenty of managers do this for me before but obviously this store is not interested in their customers being happy or instant cash in their daily totals. Too bad, Ill also never go back, also would rather drive to a store where the customer can (very reasonably) come first. BTW ended up working out the same deal with VW over the phone on the way home... and they also waived the upgrade fee. Sorry losers.

Nicole Fiske

The person who assisted us was very confused as to what phones we were getting, even though we told her clearly every time. It took about 1-2 hours to get what we needed and out, and then we needed to call customer service on the way home because they couldnt cancel a line in the store even though, the customer service person, Melissa, did it in about 5 seconds. All in all not very helpful. But we did get our new phones eventually.

A Private User

Outstanding team! Where to begin....from purchasing to ensuring that lost information was restored....just making me feel like a valued customer...they always go above and beyond to help me. Even if the issue could not be resolved due to the limitations on the phone's capacities, at the very least they tried. Nazarene, Andrew, and the team thank you for making my experience a pleasure. I am a loyal customer to this store.

Kyle DuFresne

I went to the Dorchester Verizon store to exchange a case and activate my new phone. The staff there was extremely helpful and friendly. There was an issue with my new phone and Russell spent the better part of an hour helping with my issues. I would definitely recommend this Verizon store.

A Private User

Rude, discourteous and unfriendly. I called to ask a question and have never felt such hostility in a brief conversation. Needless to say, I would rather drive downtown or out to Braintree than deal with someone who does not care for their customers.

Phylicia Bischof

Both times that I have been to this store in the past year, I have received great service. Today, Randy was super efficient and courteous helping my boyfriend and I figure out our phone which was broken - and set us up on a path to fix it quickly.

Felix Cao

When you spend money to purchase stuffs and services from them, give a yes. When you come back for issues later, no no no. Check my post on my facebook I have attached all the images. Be careful guys.

Katura Harrell

I had a positive experience at this store location. The staff were friendly and informative. I would go back here anytime.

Joel Richards

Have always had a great experience at the store. Mike with the big beard is very knowledgeable patient and through.

Jeffrey MacDonald

Not very friendly managers they just want to rush you out to get back to playing on their phones

Maryann Allen

The service is great. Ask for Russell he is very helpful and engaging.

Danielle Warren

I love this one because they are really helpful. Russell is the best

Jorge Cortes

Buen servicios