Best Buy

Category:	Electronics Store
Address:	84 Middlesex Turnpike, Burlington, MA 01803, USA
Phone:	+1 781-238-8149
Site:	stores.bestbuy.com
Rating:	3.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 8

K. Counihan

I am seriously disappointed in the delivery service. I was told that our 64" television could be delivered within a timeframe that worked for me, and that I would receive a call from a person the day before the delivery to arrange the details. I was informed that I would be able to adjust the timeframe if needed. In any case, I received a call from an automated service indicating that delivery would occur b/w 11:30 - 1:30pm. When I tried to coordinate scheduling for after 1:30pm, they connected me with a service who told me that they would make a note and that I would receive an additional confirmation that that I would receive my television after 2:00pm on the following day. Then, I later received another call from a someone else (in a different state), indicating that he apologized, but the only way I could guarantee a specific time was to pay $69.00 to reserve the spot. This is contrary to what I was told at point of purchase. Now, I wasnt looking for an exact time, but rather a 3 - 4 hour window after 2pm. The particular gentleman suggested that I cancel my $3,500 order and re-order in July when I am available all day long or to pay $69.00 for the my time service. He also informed me that delivery is regularly up to four hours late. Normal delivery hours are 7am to 7pm, but delivery often occurs after 9pm. The product appears to be excellent, but arranging delivery has been unusually difficult, especially considering the amount that I paid for the product. It is easier to get groceries delivered from Peapod. The delivery has been particularly disappointing, especially since 1) a store representative told me that the service could honor my timeframe, 2) that I would receive a call from a person and that I could coordinate scheduling with them, 3) it has been terribly difficult to speak with a knowledgable person who could assist me with my scheduling, 4) when I finally spoke to a person, she gave me incorrect information and told me, again, that my delivery needs could be arranged, 5) the senior representative who called me with regards to the delivery rudely advised that I cancel the order and re-order it again in July or pay the $69.00. The store and its representatives need to get its act together with regards to its delivery service. Next time, I will order from Amazon or another distributor. Believe it or not, I do not usually write such angry reviews, but this has been particularly challenging. If you need an item delivered, go somewhere else.

Wayne Livermore

It was close to closing and my friend Steve needed to replace his phone which had died. They no longer had his old phone. It was 4 months old. He needed something so took an LG which was a little more expensive. When he also wanted to buy a case, oh sorry, were out of stock. Could he get a screen protector? Also out of stock. Could you transfer my contact list? Again, a polite NO. Clerk said there is a phone kiosk at nearby Burlington Mall, which would have all of the above. While this was going on, I went to TV dept to buy a Chromecast device. Waited to get clerks attention, he was watching a video on another dust phone. Asked where Cromecast was and they moved as they were leaning against the Chromecast display, blocking it from sight. Waited again to ask a question, was this the correct one for 4k tv? Went to counter to o at, asked that clerk Chromecast or Roku? Gave me a good explanation of the two and recommended the Chromecast. Thanked him, paid and left. So overall, not great, but not too bad. 3 out of 5. Second clerk at register 5 out of 5 for actually caring, and giving knowledgeable answers, and courtesy.

Daniel Martines

Never been so offended. I bought a 32-in smart TV and some cables. First of, the sales person was very rude and condescending. He could barely spend the time to explain what the TV offered or confirm it was 1080p. In the end they didnt have the TV so they asked me to come back. The worst part was that while I was paying with credit card I put the cables in my bag as I normally do to expedite check out. My credit card was declined though and I went on to use another one. The sales person asked me to take the cables out of the bag!!! He thought I was stealing them!!? Seriously, why am I buying a $300 TV and stealing $20 worth of cables! I have never been so offended and will never step foot in that store again. No wonder customers are moving to Amazon... they dont have to deal with rude sales persons!

Michael Wu

It nice that Best Buy finally changed their policy to match prices of online competitors like amazon. However, the major of my shopping is still online as the convenience of having things shipped directly to you out weigh the convenience getting the item the same day (also larger selection of products online vs psychical store). Anyways, thanks to the new price matching policy, I do find myself stopping at Best Buy whenever Im in the area. Im also far more likely to make a purchase of an item that Im checking at the store since the price will be the same as online.

Michael Jacoby Brown

Very competent. I bought a cell phone there. Had a problem with it and they were very patient, over a year later, fixing it. My wife went to the Watertown store to buy a cell phone and the buy was an idiot. She went to the Burlington, MA store and found someone very knowledgeable and helpful. Really makes a difference which store you go to. Bought a TV there, and the salesman did not try to over sell me. Glad they do not work on commission. I dont who the manager is but he hires good people and it makes a difference.

Ali Valamanesh

I took my laptop for repairs. They didnt ask for my charger while I had it with me there and called me at night saying that their universal charger is broken and they want me to take it to them . Told them I live 1:30 minutes away and it not easy for me to get there but they insisted that they need me to take it there. Considering that its a freaking bestbuy store I would assume they dont only have one charger in store. And also they do not answer phone calls what so ever. Not the geek squad and not the bestbuy itself!

Cory Mills

I am an Elite Plus member, when I became one I was told that the return policy for me was now 60 days. Well come to find out they have recently changed this to 45 days. I bought an IPad at the Burlington location a little over a month and a half ago. I decided I did not use it much and when I do it tends to freeze so I went to return it. I was denied the return and treated with complete unprofessionalism. I will never shop here again! Very disappointing!

Tyler Hilliard

Straight up LIE to you about the cost of a phone just to get a sale. They told me I would owe less than $10 on my Verizon bill after purchasing a phone through them - I owed over $70. They also said I could just make an extra payment via my bank and it would apply directly to the device payment plan, which is another bold lie. They also gave the old model of wireless charger for the promo when it is advertised as the newer, much better wireless charger.