KaBloom

Reviews 9

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Sara Carr

I wish I could give less than 1 star. The promised "same day delivery" still has not happened, and it is 4 days later. I NEVER received any communication stating that the flowers could not be delivered on the day I ordered. I found out because I called the recipient to find out if they arrived for her birthday. I contact Kabloom and they assured me that they would be delivered on the following day. I received a phone call well after business hours from Kabloom saying that they were still not delivered. By day 4, I gave up and canceled the order. I specially checked the box on the order stating that it was acceptable to me if the florist substituted the ones I ordered with one of similar value and quality. When I first called to find out why they werent delivered, I was told that the flowers were unavailable, but for an additional $30, I could have the flowers delivered. The flowers were never delivered, but the payment was certainly processed quickly! It has been a completely unprofessional and frustrating experience. A complete waste of time and money. Now I know that I should just call a local florist directly.

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kelton corinne

Our experience at KaBloom Flowers has been both professional, beautiful and fun all at the same time. Sonya and I purchase flowers each month for Timothy Baptist Church "Friends and Family Day" which is held during 11AM morning worship every 2nd Sunday of the month. Over the past two years have been to many florists, stores and other vendors and have never been treated with the dignity and respect that we have at KaBloom. We operate from donations and had very, VERY, low monies last month. The customer service received from Ella was excellent. She designed beautiful arrangements for six church windows and a large beautiful Rose Bouquet for the Pastors pulpit. It was also a teaching experience for us on how to prepare arrangements so that they would remain fresh at least long enough to reach the sick and shut in, visitors or members home. GUESS WHAT? The flowers ended up lasting for three and some four weeks! Whoop, whoop..We highly recommend purchasing your next floral arrangement or other related items from Ella at KaBloom.

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Devon DiClerico

Ordered flowers for my mothers birthday. The day before they were due to be delivered I received a phone call from Kabloom stating that UPS didnt deliver to that zip code and that my order would be canceled. My parents have lived at the same address for 40 years and receive UPS packages all the time, so I called trying to sort it out, thinking maybe there was a typo for the zip code. After waiting on hold for some time I was told that there were "three other customers there" and that they "would have to call me back." I never got a call back. Horrible customer service. Now Im left wondering if Im ever going to get my refund....and my mom wont be getting any flowers on her birthday. I wont be using Kabloom again. UPDATE: Its been four weeks since my original post and still no sign of my refund! Ive called and emailed them...Im going to give them one more chance and then will be bringing my complaint to the Better Business Bureau.

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Tony W

Absolutely terrible. This past friday i called to determine if kabloom could deliver flowers on sunday for mothers day. They insisted this was possible, however they could not guarantee a specific time due to the large number of deliveries on this day. Fair enough, so i decided to go ahead and order. On Saturday, KaBloom called to get my credit card details again as they had not taken the correct details (thus ruining the surprise with my wife/sons mom present). This took about 10 mins as the girl on the phone had problems writing down a series of numbers. On Sunday, I called at 6pm since no flowers arrived. After 5 mins on hold, they transferred my call immediately to a third-party delivery company whose phone lines were inactive on sunday. I called again and someone took my details and insisted they would call me back with an answer re the missing flowers. 10.15pm: no flowers and no phone call. ...never again.

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Cat martini-rashid

I received my flowers broken and dead on Mothers day! I called omg I got Tara as a rep. She is the rudest my obnoxious person. I explained to her and this gentleman who didnt understand English well. That my flowers had arrived dead and no water to be seen anywhere. These flowers were broken and the roses came with NO pedals. Tara said they would resend and have it on Wednesday! Called back Wednesday no flowers. Tara what do you care its after mothers day. We only said that so you would not bugs us on Mothers day. Seriously . Told my daughter to get a full refund. NEVER BUY FROM THIS COMPANY RUDE AND DO NOT FOLLOW THROUGH! Posted pictures of the disaster your company sent me on Mothers Day...shame on your company!

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Lisa Ingrasci

I made the mistake of ordering a bunch of different things for Mothers Day from Kabloom. Every single order was wrong, not to mention half of them were dying. I ordered orchids and the person received 4 red roses and 2 broken tulips! Another person was supposed to get a variety of flowers that were yellow. They received 6 white roses. I am so embarassed by the turn out that I will never order from this company again. I am guessing they ran out of the flowers due to the high volume but I think the people at the warehouse just threw what they had together and hoped nobody would complain. This is unacceptable. Save yourself the aggravation and go to a different company.

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Dax Verdia

Wonderful florist, staffed by some invaluable people. Huge shoutout to Liz for coming through for an intricate part of surprising the love of my life. All I asked from her was the bouquet be "amazing and mind blowing!" The bouquet was that and more, a vibrant and lively assortment. Then having them delivered to Hops & Scotch on time, they were there when I arrived. Coming from out of town, Ill admit I was a bit nervous, but Liz followed via phone and confirmed my order and the delivery time. This is what it is all about, serving the client like you want to be serviced when you are the customer. My future wife LOVES the bouquet! Thank you so much!

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Ame Monte

I stop by Kabloom in Brookline every couple of weeks for a little pick-me-up and for darling gifts. Alan is a floral genius—always putting together the most delightful bouquets. His passion for his work shines through in the lovely designs and his careful instruction. (I have a bonsai and some herbs thriving on a city window sill thanks to his guidance!) The shop is beautiful, with the highest quality flowers and plants around. I have also shipped bouquets, which arrive in impeccable condition. Wonderful people, products, and customer care!

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Elaine R

I live in DC and use the Kabloom store in Brookline all the time to send flowers to my family in Boston. They are amazing and their prices are great! I asked them to send an arrangement for my parents 48th wedding anniversary and gave guidance to make it pretty and "wedding-y". My mom just called, choked up about how gorgeous the flower arrangement is. Also Kabloom created the arrangement and delivered it within an hour and a half. That is great, great service! Thank you!!! Elaine

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