Computer Loft

Category:	Computer Support and Services
Address:	6 Fordham Rd, Allston, MA 02134, USA
Phone:	+1 617-782-9997
Site:	computerloft.com
Rating:	4.1
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–6PM Closed Closed

Location

Photos 8

Reviews 5

Laura Mata Lopez

I have never come across customer service as good as the one I received from The Computer Loft. They literally saved me. I own a MacBook Pro that Ive had for four years now and Ive never had any problems with it. I had Apple Care on it but it expired after 3 years. Last night, I went to bed and my computer was fine. I woke up today and my computer literally would not turn on...there was just a gray screen with a file and a question mark. I looked up what this meant and everywhere I looked for answers, people said that my hardware was done and basically I was screwed. I started to panic because I have a 20 pg paper due tomorrow that is stored on my computer and this was the last thing I needed. I got my boyfriend to try and fix the computer on his own, no luck. He took it to the apple store (which was empty) and they told him theyd be able to look at it in about 2 hours. He didnt want to wait so he took it to the Computer Loft. He told them what had happened and they immediately knew what was wrong! Apparently, the 2012-2013 models of the MacBook pro have some sort of manufacturing error that has been causing this problem for so many people. They immediately took my computer and fixed it within an hour...ON THE SAME DAY. My paper was there, everything was there, and my life was not over. I literally had to go in there and say thank you to the people at the store 4 times because I just thought my computer was done...and I did not expect to get this kind of service because Im used to horrible customer service from Apple. It all came out to be free because it was covered under some extended warranty since this is a manufacturing error. I cant say thank you enough. I will 100% be returning here if I ever have any issues with my apple products.

Ruth Soto

My computer was wiped out of all my documents. I went to get my computer changed from Windows 10 to Windows 7 and all my folders were gone. I was told by owner that I placed my folders in the wrong spot and they were not moved back to Windows 7 which doesnt make sense. I had Windows 7 and was changed to Windows 10 and all my documents were there. When I wanted it switched back to Windows 7 all my documents were gone and my Malware was gone too. I was told I could download Malware myself so I did. The owner told me I could get an app to locate my deleted filed but I would have to pay $40 to retrieve them. So not only did my files get deleted but now I would have to pay to get them back. He asked me if my files were important? He said this app would let me look through my folders to select which documents I consider important and pull them up for a fee. I consider all my documents important. I kept a Military folder with all my husbands files and I also homeschool my children and now all my documents are gone! He spoke to me and made me feel like this was all my fault because I dont know how to back up my files. He said that the files would have been deleted anyway if my computer would have crashed. Im sorry but my computer didnt crash. I just had all my computer documents deleted instead of transferred back to my computer. I deeply regret taking my computer to the Computer Loft. I just thought I would warn anyone from taking their computer here.

rourri beck

I ALWAYS root for the little guy. One of my friends swore up and down by these folks... so I figured I would get a good experience. I did not. If you need something "sent out" I would highly suggest you go to DIRECTLY to an Apple store. The problem started when I called about 5 days later and asked for an ETA and they said, "they dont tell us anything, we are just as frustrated as you are. All we are told are 7-10 days" . To add insult to this, my laptop had to be sent back for a second time. In their defense they DID give me a loaner for the 2nd send back. But when I got my machine back, I asked what I thought was a "simple question" to the intake clerk... she was fairly new. Everyone has a new job day...not a big deal. The manager had to take over. Then he had a bit of a high handed attitude about what I was asking, and then told me to call the "manufacturer" and ask them "mother may I"...ehem...um.. isnt that APPLE? Really? I went home and everything was fine, until I took a HARD look at the keyboard as I was doing data entry and my number 5 key was NOW a "R" key. I paid upwards of $800 bucks for this repair. My fear was that I NOW on top of all this, I got crappy used parts for my money. They fixed the chicklet key while I was on site and as I voiced my concern all I got was a shrug and then them blaming Apple for the 3d time. Moral of the story: go to the Big Box store... avoid all together if they have to "send it out".

A Private User

Sleezy Guys With Terrible Attitudes. I came here for a second opinion and even called ahead to make sure they would be able to see me. I walked in and was ignored for about 15 minutes while the "receptionist" was on the phone and the two men working the window chatted about plans they had that evening. The person who looked at my computer was very professional and was nice but after he told me that my logic board was corroded he told me that I shouldnt even bother taking my computer home. He said I should just "leave it with them and they would happily dispose of it for me." I asked him if any other parts of the computer were damaged and he said no. So I told him to please put the computer back together so I could sell it for parts. He told me it wasnt even worth a nickel and I was wasting my time even carrying it back to my place. I sold it on ebay for parts for $200 two days later... so much for not even being worth a nickel. I felt like the whole time they were trying to steal my computer which had many working parts so they could use it to repair other computers they have. One of the older men was extremely condescending. Over all a bad experience and would not recommend people going here if they do not know much about computers because they will be more than happy to take advantage of you.

Sam Jacobs

After numerous positive interactions with the people at the Computer Loft, I feel like I owe them a well-deserved review. The technicians at the Computer Loft fixed both my and my girlfriends 2009 MBPs by replacing the HDDs with SSDs and adding RAM. They were very knowledgeable and gave me a fair price for all parts and services involved (I checked parts online beforehand to make sure I wasnt getting ripped off). Most importantly (and impressively) a technician named Alex was able to recover and migrate data from a significantly worn out hard drive over to a new SSD. The HDD in question took more than 5 minutes to boot up and pinwheeled for at least a minute every time something was clicked. I have no idea how he did it, but Alex was able to recover all the data and my new hard drive performs flawlessly. I feel like I have a brand new MacBook Pro for only a few hundred dollars! Lastly, when a pipe burst in my apartment directly over an external hard drive that had important data on it, Alex at the Computer Loft was able to recover the data completely for a lower price than what the Geek Squad quoted me at. Take your Apple products here and get no bs answers while avoiding the mobs at the genius bar!