DARCARS Chrysler Jeep Waldorf

Reviews 6

HA

Harvey

Yeah this dealer was okay but did some sketchy dealing. Ill start with the negative opinions because there seems to be plenty. - To start if you look at the window sticker the freight charge is built into the sticker price for $995. They advertise $5,500 in rebates. But come time for you to sign for the car you are checking out and they are charging another $995 for freight. So effectively they are charging twice for freight or only giving you $4,505 in rebates depending on which way you look at it. - Next is dealing with license plates for out of state buyers. If you plan to buy the vehicle and register it in your home state like me (because I am in the military) be prepared to drive to the dealer again to pick up your plates. As well and be sure to stay in contact with the registration people because they will not look into any issues unless you are constantly asking questions. It was not until 23 days after I bought the vehicle that I was contacted that they were going to start registering my vehicle. I assumed that would be done within the first 7 days after but alright. 25 days after they said they were registering the vehicle I contacted them asking about my plates and it turns out they were having issues with my insurance and I needed to update it. At this time I only had 11 days until my temporary plates expired. So I waited up until a day before the temporary plates expired and informed them I needed new ones. They informed me that I would have to pay 15$ to renew them and wait until the day they expired. Come the day the temporary plates expired they refused to give me new temporary plates because my permanent plates should be arriving in the next few days. Now my problem is getting to the dealer on expired tags to pick up my new plates. - Third thing that is not a big deal but irks me a bit is the fact that I am spending $32,000 on a vehicle and when it came to asking about accessories they do not give any discounts or incentives. I asked about a few things like remote start and they quoted me $450 plus installation. Whiskey Tango Foxtrot to that. The MSRP for the remote start unit is $280 on Mopars website. So they inflated the price $170. So much for appreciation of the customer buying a vehicle through them. I have purchased a few other cars from dealers and all have offered a 10-20% discount on the accessories if you were buying a vehicle that day. - Last but not least is not a huge thing either. The salesman I dealt with did not know much about the car he was selling. He claimed 300 hp and some mumbo jumbo tourque number. I was also told the vehicle had Bluetooth and XM but upon leaving the dealer the salesman stated "Oh it does not have Bluetooth or XM, I was wrong about that". So before going to the dealer read the window sticker on their site and if you do not see connectivity group or satellite radio on the sticker then that Wrangler does not have those options. Now there were some pros among this madness. - They did give me a fair value for my trade-in. Not everything I asked for on it but it definitely was not the worst slap to the face. I waited a few weeks for them to come up on their original offer. It is just business to low ball up front I understand that. - I will give them credit on the speed of the whole closing process. And despite my military pay they were able to get me financed for a decent rate. All in all I would struggle to recommend this place to any one. I mean nothing was terribly crooked but there were a lot of questionable ethics in this dealer. So I gave them 2 stars.

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A

A Private User

This dealership is full of it. We went to apply for a loan on a Jeep Renegade w/ trading in a 2017 Chevrolet Equinox. We were told that they would have to wait until the next day because banks close at a certain time on Sundays. That was very understandable. However, our problems came into play when our car salesman, Tim, assured us that we should be able to make a deal. The next day rolled around and we hadnt heard anything. I called and my salesman told me to bring the title to my trade-in into the the dealership. When I got there, he made a copy and said: "Just in case the deal doesnt work out, I dont want you to leave your title here." My response was: "I really hope it doesnt fall through because I want the Jeep." Well the communication did not get any better, but in fact got worse. We had to continuously call them to get ANY information on the status of a potential loan. Just be straight up with potential customers. We went to a dealership locally that sold us a Jeep Patriot and did EVERYTHING over the phone before we got there in terms of financing. THEY GOT US A LOAN WITH ONE OF BANKS THIS DEALERSHIP DEALS WITH!!! We were hard on them because of the experience we had with this dealership. Darcars lost our business, a sale, and any positive feedback from us. Please work on communication skills. The team needs it.

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SA

Sam Peoples

I loved working with these guys. If youre looking for the old school car dealership feel where you still are allowed to look at the numbers, negotiate with a real person, and actually understand the financing process, this is where you need to go. Ive never met a group of individuals so dedicated to getting you into your car as well as the service being spot on. This didnt feel like a sales deal, it felt like a family who cared about you. Give them time and let them work. Ali is one of the best finance guys out there and as for sales, Tim really listens to your needs and finds whats best for you. Hes dedicated, selfless, and truly cares.They all do. Yes, its a business but at the end of the day, I actually felt valued and like I was a part of the family. Thanks, guys!

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CL

clay smith

I noticed a warning ETC light on my 2016 grand cherokee, so I took it into the shop at 0730 this morning and I was asked if I purchased the car at this location. I said no then I was told that they are booked until the next three days...Im not going to even mention the gentlemans customer service skills...I felt as though I was bothering him. Bottom line, this location does not welcome walk ins...no matter how severe the issue. I live in warldorf but I have to drive to Safford jeep dealership in Fredericksburg VA for any car services.

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TO

Tonya Boyce

My purchased a car from Mr. Keith (Older AF Gentleman) ! I really loved working with him. He is the perfect person to be in the car business. He was willing to answer all questions and knew about the truck. I love my Newused Mercedes (RED) and will look for Mr. Keith for future purchases. Thank you Mr. Keith. Give this man a Raise!!!!!

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CU

Cute Babe

Very rude and bad customer service from the managers. My friend went there twice, first time I was with him, they were not very friendly and the second time he went with his family to actually buy a car, they managed to anger and send them off. They need to hire better sales representatives and managers specifically.

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