Staples

Category:	Office Supply Store
Address:	1340 - 1354 Reistertown Rd, Pikesville, MD 21208, USA
Phone:	+1 410-484-0472
Site:	storelocator.staples.com
Rating:	2.8
Working:	8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 54

Reviews 10

Sahra BY

I have read all of the reviews for this store and, although polar opposites, I agree with them all. I am a business owner and a homeschool mother. You can imagine how often I need to go to Staples. I have been coming to this particular Staples for years. Even before they moved to McHenry St. Depending on the day you go in, their service can be amazing or very dissatisfying. 98% of the time, the service is amazing. Ive been quoted the wrong price for an item that needed to be shipped in, and when the order was placed, the total was more than the quote. The associate discounted the price and sold the item to me for the original quoted price..no problem. The item shipped to my home free or charge. I had to purchase a big ticket item there recently and the manager found every discount he could to save me money. I can go on about their service. They are very attentive, but when I feel theyre lacking, I make them aware of it and I am helped. Sometimes it just takes speaking up. The other 2% of the time usually occurs over at the printing station. They could use more staff there. And why do I need to wait for 2 hours just to make a copy? When no one else is in line? No. I need to have this done now. I have also had the experience, like another reviewer, where they had a question but chose not to call to clarify. This resulted in a wasted trip and a lengthened pick up time. They could have done better than that. Overall, Id say the store is worth coming to if you need items other than printing.

Kristen Hewitt

I have tried to get printing done at this location twice. The first time I sent the printing job online and they claimed they never received it and it must have been sent to the Owings Mills location. When I went to the Owing Mills location they said it was sent to the Pikesville location the associates never opened the email to complete the print job. When I went to pick it up at the designated time they said it wasnt ready and then when I went back they said they never got the order. The Owings Mills location fixed Pikesville mistake but I ended up spending almost 3 hours of wasted time trying to get a simple job printed. The second time I went to the location to give them the file and told them I would be there in the morning to pick it up. It was not printed because they had a questions and they never tried to call me to get the question answered or to tell me that it was not ready. I told them I would be back in a half hour to pick it up and when I returned the printer was "broken" and I could take it to another location to get it printed. I wasted about 2 hours of my time trying to get this printed. They told me they would sent it to the Towson location to get it printed, it has been 2 hours and nothing has been sent to Towson. I continue to wait because now I am in a huge time crunch and this is the only place that doesnt sent our for printing and is supposed to have quick turnaround time. DO NOT GET PRINTING DONE HERE!!!

TechChris22

Before I started working at this particular location, the service was excellent, customers are always complimenting how we do a great job and our managers will always break their arm or leg to help their customers and associates. To this day we try to help every customer as fast and efficiently as possible so no one leaves empty handed, and if we do not sell it in store or if it is sold out, then you can use our convenient kiosk so you can order what ever that was sold out online and you also get free shipping if you order in store. I feel every customer so far that I myself have served was satisfied and if the item they were looking for wasnt in store then thats when our kiosk is introduced and they just go gaga when they find out you can buy anything in the store online and get free shipping to either the store or your home if you use our in store kiosk. I also feel that our store review isnt being used correctly because in our store, we try our best in every department and not every customer is telling the whole story what happened. Idc if I typed 3 paragraphs l, its called a review people!!!

Moe Evans

I called to see if they carried tmax400 film and I was put on hold. The person who answered the phone, Mike, set the phone to the side, relayed my question to someone else and proceeded to ring up a customer. I was on hold for at least 5 minutes then the phone hung up in my ear. I called back immediately and spoke to a female who was very rude. She then transfered me to the print and copy department only to find out that they dont even carry film. Just felt the customer service was piss poor at best. This was the evening of 9/23/16

A Private User

I can usually depend on Staples to have what I want, and have people that care about helping. Sadly, this particular location has neither. They are constantly out of stock on products I need, and the workers there dont seem to enjoy their jobs. This sends me down the street to Office Depot, where they USUALLY (not always) have the items in stock, but even more, have employees that care. If they dont have an item, theyll call to other locations to try to find it.

Carla Lewis

Went to this location today to have some things printed and faxed. The process was quick and easy and I was able to complete a job I have been trying to do all week. When I walked in there was a guy standing at the front door that was kind and welcoming asking to offer any help he can to each customer. Kudos to him for coming to work actually ready to work.

John Liu Jr.

I do not come here a lot, probably once a year, it is a little expensive compared to other places but very close to home for a quick emergency run for anything. Taneaka was a great help and very friendly! Just by passive observation, the entire staff is very kind and helpful towards all customers.

Abbey Lewis

consistently understaffed, which results in long waits for customers and difficulty with printing requests. Staff members are always kind and are helpful, but the stress is palpable, which makes for an uncomfortable experience - after 5 or more visits, I am looking for a local alternative.

Dina Cohen

They have the worst service every time I walked into the store I couldnt get help, if I finally found someone who helped me sent me to the wrong place. The employees dont care and rude Im not using this location any Moore . Unfortunately theres no competition in the market

Jennifer Washington

I was appalled when I and 5 other people waiting in line for more than 20 minutes waiting for a cashier to assist us to check out. Had to call the manager to check us out. All he said was it was his time off. Can you believe that! One cashier on line