Brides and Grooms, Inc.

Category:	Wedding Store
Address:	603 Reisterstown Rd, Pikesville, MD 21208, USA
Phone:	+1 410-653-3339
Site:	bridesandgroomsinc.net
Rating:	3.2
Working:	11AM–7PM 11AM–7PM Closed 11AM–7PM 10AM–6PM 10AM–5PM 12–4PM

Location

Photos 21

Reviews 5

Lauren H

BRIDES BEWARE! If I could rate this place in the negative, I would. After hearing horror stories about this store, I was hesitant to go however, they were the only place that carried the gown I wanted that wasnt too far away. The process of picking out my gown was pleasant; it wasnt until after they received my payment and the alterations began that the nightmare started. My gown was a little too "poofy" for my liking so I had asked them to remove some layers. I went back a few weeks after my first fitting to try the dress on, with the layers removed, to discover they had cut a huge hole right in the front while removing the layers. I pointed the mistake out to the owners who then tried to blame me for the hole. After explaining to them there was no way I could have done this (considering I had no shoes on or anything that would have caught the dress) they finally agreed to fix it. While standing in the store, discussing how to fix the dress, they said they would remove the fabric and replace it with a whole new fabric. My mom and I agreed to this and left with an appointment to try the dress on again. The next day mom still didnt feel comfortable with our experience and was very stressed on the unknown outcome of my dress so she called to express her concerns. The owner talked her into, instead of replacing the fabric, to sew a seam down the front where the hole was. We went to try the dress on, after it was "fixed" to discover it did not look "perfect" like he had promised. After having them cut the hole in my dress and mess up a few other minor alterations they were supposed to do, my mom and I deemed it to be best to take the dress somewhere else to be finished. When we went to get the dress the owner wanted to charge us for the alterations that had happened because of their mistakes. After basically being called a brat and having the owner tell me he doesnt want "my kind" in his store and trying to explain to him we shouldnt have to pay, we ended up doing so just to get my dress out of the store. Brides beware of this store and their extreme lack of customer service, lack of respect, and unprofessionalism.

Kelly Kane

If I could give 0 stars I would. This place is awful. The entire experience has been so disorganized. My wedding dress had a bunch of alterations to be done and Young (the owner) would never get them finished in a timely manner. I would check back 3 months later and nothing would be complete. All of my bridesmaids ordered their dresses there and she NEVER called to tell us they were in. WE would have to call and check, again months later... She sold one of my bridesmaids a dress that had been discontinued and didnt bother to notify us until 2 months later. When we went back to get a refund for said dress, the owners husband returns the refund amount to a random customers credit card instead of my bridesmaid. One bridesmaid went to try her dress and it took almost a half hour of waiting because the owner couldnt find her dress. The owner ordered my maid-of-honors dress in the wrong size resulting in it being too big. So when it came in, she had to get her measurements AGAIN and have it altered. The owner just took a lucky guess and when my MOH came back the dress was way too tight. The owner said my MOH was crazy (yes, she actually word for word, called her crazy!) and that we were disgusting people for telling her we werent paying for alterations that were not completed properly. The final straw was at the very end when it was time to pick up my "finished" wedding dress. I had lost weight so it was very loose on me. To the point that I could lift my arms up and it would fall off. The owner REFUSED to alter it and said that it was fine. So the alterations I had originally paid for in the beginning, never got completed. I ended up having to have it altered elsewhere a month before the wedding. (I included a picture!) I will NEVER recommend this place. At the end of the day, the prices may seem okay, but the service is terrible!!! Save yourself the headache!

A Max

If I could give zero stars I would! We ordered 4 dresses from Brides and Grooms and paid extra for rush shipping. When I called about the status of the dresses the day after they were due to arrive, I was told they hadnt come back in yet and try back the following week. That was unacceptable because we paid for rush shipping and for them to be in on that particular date. She then went to check the shipments that had recently been received and stated that the dresses were indeed there. We went to the shop the following day to pick up the 4 dresses, 2 gold, 2 teal; but was instead met with 3 dresses, 2 gold and 1 tea rose. When we pointed out the error, she was not apologetic and had no sense of urgency to correct the mistake. At one point the owner even raised her voice and turned her back to us, saying the error was not her fault. We understood it wasnt her fault, but it was her business so she had to be the one to correct the error. It took several phone calls and visits to the shop to make sure the order was quickly corrected. This was by far the worst customer service experience I have ever had. If we had to do it all over again, we would have gone somewhere else to get our dresses, even if it meant paying a little bit more.

Amy Gough

I came looking for my wedding dress. The appointment went very well. The girl was very helpful and attentive, and best of all I found my dress. After ordering, they gave me an estimated delivery date, and said they would call when it came in. I waited, and about a week after the date, I called to find the status of the dress, they then told me it was arriving the following day. I showed up, and I sat there for two hours, until they admitted they did not have my dress. The warehouse stated that the dress was delivered and signed for, they lost it... They told me they would make it up to me, and that it was okay, because there was still time. They reordered the dress, and I one again received no call from them, so I called the store, and the lady said my dress was there and that she had it in her hands. I went to pick it up, they asked if I was interested in any alterations. I said no unless it was free of seriously discounted because they had lost the previous dress. They then just awkwardly avoided the subject. They lost all trust and credibility when they lost my dress, and then would not own up to it. Not to mention they were not willing to make it right. I would never recommend this place to any of my friends or family.

Adriana Green

I had such a great experience at this place. I visited this shop in November, but did not know what I wanted. After doing some research over the months, I found out that they carry a designer that I really wanted to wear, Maggie Sottero. I went back in March and met with the bridal consultant Bridget. She was very helpful and had such a friendly, warm demeanor. I told her my budget and she helped me find 5 gowns around that range. That day I found the gown of my dreams. It so happens that the gown was being discontinued, so I was able to purchase it off the rack for a big discount! The only negative was that the gown was a size 12 and Im a size 2. Well, they have an AMAZING seamstress, Mr. Hy Lim, who was able to fit the gown to my body. It looks perfect! The alterations were a little pricey but they were worth it. They were able to complete my alterations within a couple of weeks and allowed me to have multiple fittings to perfect them. I definitely recommend this shop! Word of Advice: Do not buy your dress around prom season. Alterations take longer due to the amount of prom go-ers needing alterations.