Sears

Reviews 4

AL

Alison Harper

I am only leaving one star because I have to. I am not sure how this place is still in business to be honest. Allow me to tell you about my experience at this store. I came to the mall to purchase a few things and to return a few things post Christmas. Prior to coming to the mall, I visited Target and Kohls with a few minor returns. Both stores were accommodating, quick and easy. I did not have an experience close to that at this Sears. I came in with a slow cooker and quiche pan that my sister in law had given to me. Since my husband and I are planning on downsizing our home, we have been careful about the items that we keep. I didnt want to hurt my sister in laws feelings by asking for a receipt so I just briefly asked where she purchased the items from. She said Sears, so I checked online and sure enough, both items were on their website. When I walked in, there wasnt a line so I went right to the front. An older Indian woman [I didnt catch her name] sitting behind the register didnt bother to get up from her stool she just looked at me and said "Do you have a receipt?" Not a hello, just a rude sigh. So I explained and said I wanted to return the items. She scanned the slower cooker and it went through their system but when she scanned the pan it beeped and wouldnt register. She looked at me "Sorry, cant return this. Might be an online only item." She said this as she turned back to her friend at the other register and continued chatting. I dont know about you, but I dont rightfully care what type of item it is, it was from Sears and she was being rude. So I asked for a manager. A short, dark haired woman came over and was friendly and polite. She explained the same thing that the woman behind the register did but in a much friendlier manner. She pressed that I should go home and get a receipt and come back. I explained that I wasnt going to ask my sister in law for the receipt, since it is from Sears and is listed on their site they should return it. She was nice, friendly and understood so she called her manager. Omar, let me tell you. Rude. Honestly, if I owned Sears I would never have hired this man. I have no idea what he manager, dear god -I hope not the entire store. He was short, incompetent and very rude. In fact he made the first woman from the register look sweet. He basically, told me sorry about your luck. Its from a 3rd party company on Sears. Cant return it. So, I told him that it didnt matter, if Sears sold it, Sears should return it. He laughed me off and told me thats not how it works with a shrug. Before walking out, I looked at him and said "You do understand that this policy is ridiculous, this is why no one shops at Sears anymore, right?" He scoffed and told me "Were doing just fine. Shows what you know." Yes, this is the store manager speaking to a guest. This whole experience was absolutely insane. I completely understand a company policy, I get it. However, the delivery of this information was handled poorly. If Omar had just written the name of the 3rd party company down and explained to me the process in a friendly manner, I would have left and handled it through them. Needless to say, I wont shop there. I also noticed that as I left there wasnt a single person in line. Ive never walked into a Kohls, Target or Macys and walked directly up to a register. I guess they arent doing as well as Omar thought. Dont waste your money, and definitely dont purchase any gifts from here.

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Sean ma

This is absolutely the worse service we have ever had in purchasing and having items delivered from sears or any company. We purchased a laundry center washer/dryer combo from sears and had it delivered to our home. Our delivery time was scheduled between 12:45 -2:25 pm est and we were supposed to receive a call before the "technicians" arrived. The technicians arrived at 7:45 am without calling at all. After installing the washer/dryer combo the technician told us that the legs were missing on the back of the washer/dryer combo and it will not be functional until another technician can come out and resolve the issue and we had to call the service center to set up the appointment. I called the service center and they said they will come back the same day after they are done making their deliveries. We waited for 8 hours , the technicians never came back and when we called they told us the legs were special order and would not arrive for 7-10 business days. The funny thing is we called around 10pm and were told they are still making deliveries by a "manager" and was promised to be called by the warehouse manager. When we called back around 11:30, we were told by another employee that the technician logged back in at 9:30 pm est. A manager of sears customer service directly lied to us and all of this is recorded information. This entire process has been a nightmare. I warn anyone from coming to this place and purchasing any type of equipment that has to be installed and delivered by sears company to be prepared for a terrible experience. Run-arounds and lying have been a consistent theme with this whole purchase. Run do not walk from this place!

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Matthew M

Went with my wife to return pants from Christmas. The line at Lands End was LONG, and literally not moving at all. We asked an associate if we could make the return at another counter, and we were directed to a nearby register. The line at the register was not long, but took FOREVER to get to the two people working. When my wife put the pants on the counter, the woman saw the pants and grunted, then muttered "ugh, Lands End" and simply walked away. Fortunately the manager was there (and seemed necessary) to process the return. My wife mentioned she didnt have the paper receipt with her, but had her credit card used to make the purchase. The manager stated "that wont help." Fortunately, my wife found an email confirmation to help with the return. It is obvious that Sears and Lands End share space and are not operating as a single unit. That should not be every customer and employees problem, it should be a corporate problem solved once instead of at every single register. Also, as my wife forecasted while waiting in line, "If any store cant find my transaction based on merchandise, name, and credit card, it would be Sears." was dead-on. It is just about the year 2017 - EVERY store should be able to do anything necessary with a product SKU, credit card, and a name. HUGE waste of time to perform a simple return.

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Marc stillman

We brought a Kenmore Elite refrigerator from this store with the extended warranty. We have had issues with the water and ice dispenser since we brought this unit. After 4 technician visits I found a wiring harness on the bottom of the freezer door that had broken wires that were exposed. A tech came out and said the door needed to be replaced. He placed the order and informed us that the door would be delivered in a week. Well we called into find out when it would get delivered for 6 to eight weeks. We were told when we purchased the extended warranty if the units could not get fixed in 30 days we should get e new one well not true we need to wait for the new door to get delivered. So basically the refrigerator is made poorly, you cannot trust the sales people

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