Toys"R"Us

Category:	Toy Store
Address:	8401 Mike Shapiro Dr, Clinton, MD 20735, USA
Phone:	+1 301-868-1683
Site:	stores.toysrus.com
Rating:	3.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–10PM 9AM–10PM 10AM–7PM

Location

Photos 78

Reviews 40

Carla D

Went to this location on May 27th 2013, purchased a fews items and got the protection plan on each item. I paid $50 in gift cards, $70 in cash and $54 in debit from my account. I had my husband return 1 of the item, yes it was open but thats how we figured we didnt want to keep it. They would not take it back, the cashier told my husband that they dont take back anything thats opened and that theyre not a thrift store and they straight up told him that your not getting t back the protection plan either which was $14.99. I was shocked, they only gave him $50 in gift card to their store and $30 in cash. I called up there and spoke with the manager name Fred Smith and he confirmed that they dont take back anything opened and that we could bring back the gift card to receive cash instead. At this point, I rather talk to a general manager. I dont have time for foolishness. I will never shop in store or any other ToysRus stores again, I rather go to Walmart.

Jim Spearson

Had a very negative experience with a cashier that did not know how to ring up a promotion. The manager was called over to "figure it out" and I was told that I could not purchase all the items I was attempting to purchase. Huh? You are a retailer, you are a "sales" manager, and you are telling me I cant buy something in your store? I would drive to a T-r-U in California before I ever re-enter this store. These guys are soon to follow suit behind Sears/K-mart. Out of touch retailers. If you are only concerned about there not being a line at checkout, there will never be a line at this location. Visited approximately 7 times over the last 10 years while stationed at Andrews AFB -- there is never a line.

Diamond Diggs

I came toys r us to get a buggy push along.There was a 20% sign in front of the toys and I didnt get the sale. I was told it was put in the wrong place and they was not going to honor the sign. This place is rude and the staff do not help the customers at all. One employee was evening arguing with another employee while I was at the register. I definitely will by pass this store and just got to Kmart or Wal-Mart!

Sheniqua Fulford

Its not that far from home and if you catch them at the right time the clearance sales are to die for, the end of summer sale when everything was marked down to .03 cents was the best ( got a kids kayak with the paddles originally $120 marked down to $50 and final clearance was just. 03 cents.....cant beat that)

Sammy Fannin

I basically go to this TOYS R US for wwe figures and I just got off the phone with them and the lady who I spoke with was very rude And had a very Nasty tone in her voice and had to put someone else on the phone because she couldnt understand me Im never calling here again

Erin Jordan

I had a great experience at the store. The employee Donna greeted and the register. She was very nice and friendly. She let me know about the deals and ways of getting discounts. I almost didnt go because of the ratings but you cant always believe what you hear

Brian Curry

This store is very clean, well organized, and meticulously stocked. I was blown away. Its location isnt ideal for getting to, but it is definitely worth the trip. Probably the nicest Toys R Us Ive ever been to. Very nice and helpful staff too.

Kyle Crook

The place has a clean appearance and the employees are well mannered. Any questions I had were answered. I live close so being able to jump over here real quick for something last minute makes life so much easier.

Tiara Green

Wonderful supply of toys and educational software. I found a toy that sai $2 because it was supposed to go to a charity, but it was accidentally left behind. My son still has the toy

Karen Schmitz

We live here this is the one Toys R Us where you can literally find everything you are looking for if youre missing something they will attempt to try to order it for you

A Private User

One word.... GHETTO... I dont think I have ever experience bad service to this degree in my life... I will deff never Go back. Very rude workers ( including the managers)

Ivan Saravia

Ej and a lot to do it all again and I dont think know what to do iwith all the best way y I dont have a M Im Im so tired but I cant wait to see the movie and I it r

Supafly Dupree

Went there to look for baby items on my registry. Small selection but was stocked well. Its not as much as babies r us,but got the job done

jay cee

Very pleasant. Mrs. Donna and Mr Earl or Erol (tall slim man @ 1030am) in the wharehouse were very friendly, helpful and professional.

Shari Jones

There was only one cashier available on a Saturday which caused a really long line. Otherwise everything else was good.

Rapheal Proctor

Had a hard time having any one help me here last weekend. Great selection of thomas the train figures though.

Andrea Dawson

This store is big, has a lot of options, but the bathroom were disgusting when I used it a year ago.

Antelmo Hernandez

Comprar juguetes para my bebe...