Yankee Ford Sales & Service

Reviews 3

SH

Shaun Lewis

This is the worst dealership I have ever been to. It all begins with browsing the lot for about 20-25 minutes. No one came out to see if I needed assistance. I finally went inside knowing I wanted information on a certain flat black F150. I go over to the brochures and look for what I need. I search for 10 minutes and I even go into the cabinets underneath and come up with nothing. Still no one to assist me... Looking around the showroom, I cant tell who works there and who doesnt. I decide to ask a gentleman who had papers in his hands if he worked there. He said yes. I ask if there is a James there and he said "yes, Ill go tell him youre here." A couple minutes later James comes up to me and starts to assist me. I tell James about a specific truck I saw on their website. We go look it up on his computer. He clicks on a red truck which seems to be the same model, but wrong color. I tell him that there is a similar truck on the lot but its not flat black like I want and Im not sure if its the same model as the one I saw on their website. He says that we can go outside to look at it. I say "there is no point if its not the same truck, is there anyway of telling which model or package this one online has?" and he has no answer. I advise him that there is a flat black one on their website and to click on it and see if he can match a stock number or figure out any details. He finally does and I ask him to find out how much that truck is. His answer was "Im guessing its around $44,000. I was like, "youre guessing?" I needed real numbers so I can do my own math and figure out what I need out of the deal and what I need for my trade. He knew about the trade right from the beginning because of a call I made a couple days before so he had an upper hand on the situation and knew to manipulate numbers. He asked me a basic question, "what do you want for a payment?" and I say "as low as possible." I asked him what the price of the truck is and all he can say is "I dont know, we can go look at." yet again I had to tell him that the truck I want was not on the lot. In the middle of our conversation a man (tall older man with a bump on his nose) behind me quietly was telling James to move on and that there was no deal here today. He made James get up and walk over to a couple who was there for exactly the same reason I was. TO BUY A CAR or TRUCK. This man, manager, supervisor, owner... I dont know (Ill research this later) comes up to me and asks if I had any other questions. I told him that I do and that James was assisting me. He said "There was no deal here today." I said "We dont know that yet, but you put this couple ahead of me?!" He says "Well he (James) told you the price and he told you the payment and you said No, but you cans stick around until hes free again." I said "He didnt tell me a price and he didnt tell me a payment." This man so sure of himself walks over to James desk and picks up a piece of paper. He says, "This isnt your paperwork here?" and I said "Thats not mine, but is this how your treat your customers?" This man turns red and says "oh its not yours? Ill get James back here" I was so furious I loudly spoke "This is ridiculous, Im out of here!" Ive never been treated like that before. This man only cared about getting people in and out the door. Any slight sign of no deal he was quick to toss them aside. He even had the audacity to say I can stick around and wait till they werent busy. Waste my time when they dont have time for me?! He couldnt even tell me apart from the previous guy James was helping! Ive heard horror stories about Yankee Ford before but still decided to check out their sale. I even know someone who worked there who after 2 weeks QUIT because he felt morally wrong about how they treat people there. This place gives Ford a bad name and they dont deserve to be open. EDIT** I read some other reviews and from descriptions I believe Marty is the other man I was speaking about.

MI

Michael Belcher

I purchased a used 2011 F-150 XLT from this dealership. The salesman affirmed, as did the sales agreement, that they had no knowledge of any deficiencies or problems with the vehicle. The salesman stated that the oil had just been changed, and the vehicle computer showed nearly 100% life left on the oil. Before driving the vehicle off the lot, and as part of the deal, the salesman stated that he would have all the fluids topped-off, and the gas tank filled. Upon my arrival at home (an approximately 50 mile drive), and allowing the vehicle to cool, I checked all the fluids. The windshield wiper fluid (I had used none) took a half gallon. The coolant took nearly a full gallon to bring it to the minimum line. The oil, on inspection, appeared dirty, and smelled burnt and anything but new. My immediate concern was a coolant leak. I changed the oil myself, and took a sample of the old oil to send in for laboratory analysis (mostly to confirm no coolant was present). Over the next several weeks, and several hundred miles, I only lost another pint of coolant. Eventually I located the leak, and brought it in for servicing. I had to have a hose from one of the turbochargers replaced at a total cost of $350. I also received the results from the laboratory oil analysis. While no coolant was found, the base number being fairly low strongly suggested that the oil was not, in fact, brand new, but at least part-way through its service life. The coolant leak was so slow that the only way it could have been down by a gallon was that not only did the dealership not top off the fluids before I drove it away, but they likely never checked the levels at all the entire time they had the vehicle in their possession. A 30-day warranty under which the dealership would pay 50% of any parts and labor for fixes to the vehicle was included. Also, had the dealership actually checked and topped off the fluids they would have noted the absence of a gallon of coolant and known that it represented a problem, and they would not have been able to tell me that they did not know of any problems with the vehicle. I have contacted the dealership twice and they have not contacted me back. UPDATE: In the end after a BBB complaint Yankee Ford failed to honor the letter of their written 30 day warranty and refused to reimburse me for 50% of the parts and service expended on fixing a vehicle that was sold to me with a coolant leak.

PA

Patrick Boothe

My wife and I are currently living in Virginia but are moving to Maine and were looking to buy a car. In April, we found the exact car and price we wanted at Yankee Ford in Portland online. We called the dealership, spoke to a salesman and were ready to buy as-is considering it was a Ford-certified pre-owned C-Max. However just to be sure, a friend of ours living in Portland was willing to stop by the dealership and confirm everything was as-advertised before we signed the paperwork (The ad had stated there was a panoramic fixed roof, but was told otherwise when we called. They did at least offer a roof rack for their mistake, however did not negotiate even though it was missing this ~$1500 option). Yankee Ford said this was no problem, took a $500 deposit from us, placed a sold sticker on the car and moved it to ‘the back of the lot’. The three days passed, our friend stopped by and (you know where I am going with this) was told that the car was sold that morning. We can only presume one of their ‘unscrupulous’ salesman got offered a higher price. (We use ‘unscrupulous’ deliberately because this was our salesman’s opinion of others at the dealership) They refunded our deposit and for weeks after they strung us along promising to find the exact same car to replace the one sold out from under us. We called back on a weekly basis for a month, but was always ‘give us a few more days’. If they had been proactive and called us once just to say ‘we’re sorry we haven’t found you a car yet but we will keep looking’ perhaps we would not have written this bad review. We understand that they have no legal obligation to keep a car after a deposit, but it is unethical and hopefully another one of these bad reviews and a complaint with the BBB will encourage more fairness with the consumer. This is 2014, the days of the shady used-car dealer should be behind us.