Acura of Baton Rouge

Reviews 3

A

A Private User

I just bought a car from Acura of Baton Rouge and I currently live in North Carolina. This was a first for me because it was via the Internet. It was one of the best experiences that I have had buying a car. Due to the Professionalism of Hunter Shaffett the experience was painless. The car that I purchased was a 2006 Honda S2000 which was just delivered to me this past Sunday. I first contacted Hunter via your featured chat/text service that you have on your website. It was the luck of the Draw that I got him because he gained my trust very quickly. At first I wasn’t comfortable about buying a car that I haven’t seen, or driven. But due to Hunters down to earth nature and positive attitude I moved forward with my idea of a purchase. Sometimes you have to go with your gut feeling and I did not feel like a dollar sign to Hunter. One thing that impressed me was Hunter gave me his personal Cell phone number which enabled me to contact him via Txt message for 3 weeks straight. In those texts Hunter was sending me daily updates and pictures of the car. There was not a day that went by during our 3 week purchasing ordeal that I did not hear from Hunter. I had special requests for the car which Hunter gladly insured me that he would take care of and he did. I added 2 spoilers and had the convertible top replaced. The turnaround was extremely fast being that paper work had to be mailed back and forth for Financial records and signatures. With all this said, my experience with Acura of Baton Rouge has been EXCELLENT. Even though I live out of state, due to Hunter I obtained a car that I’ve been looking for, for over a Year. He is a top notch addition to your Sales force and I believe should be recognized for it. To often we as consumers and managers focus on the negative and not enough on the positive especially when we have a diamond in the rough at our establishment which I believe Hunter is. Let’s face it used and new car salesmen don’t always have a good name. Hunter went above and beyond what he was supposed to do as a salesman. He gave me his phone number, updated me daily, and insured I was taken care of. I believe I have gained a friend in doing so and will be sending him future Modifications which I am doing to the car. Even though I live out of state, because of Hunter I have no problem recommending your dealership and Hunter for future sales.

RO

Robert Krieg

Sorry for taking so long to return to this--READ below the ****** before reading this. On my return from Hattiesburg, MS, I contacted the dealership about a spare. I talked to Brian who explained it was a manufacturers decision to not include the spare and he understood that if I had understood that was the case I would have ordered on installed. Brian said he would arrange to have the parts available for when I scheduled the install. Long story short--I had the installation done but was unable to arrange the work through Brian. I paid about $460 for the job. A week later I got a call from Collett saying she had my parts with my name on them and wanted to arrange the install. I explained I had already had the work done and paid for. She sounded disappointed as we ended the call. Couple hours later she called and said she had to confirm the payment was made and explained that the dealership understood the miscommunication and would do the install at no charge. Sure enough about a week later I saw the charge on my credit card reversed in full. Great Job Acura of Baton Rouge! But I still think it is a bad idea for a manufacturer to deliver cars with no spare. *********************************** ********************* ***************** ***************** *********** I would not expect anyone to buy a brand new car (especially at todays prices) and have that vehicle not come equipped with a spare tire and tire tools. I remember being impressed that there was a tire repair kit but I do not remember that it was in lieu of a spare tire. First I doubt my wife would have any idea about how to use a tire repair kit. However, I do not let any of my family members use a vehicle if they are not versed on and capable of changing a tire. Second, no repair kit in the World (except maybe something developed by the U.S. Marines or NASA) will ever repair a sidewall gash caused by trash on an interstate highway. The nearest Acura Dealer in this case was two hours in the opposite direction or my wifes destination. Love the vehicle. Despise the decision to leave even the most capable motorist stranded. Owning and appreciating a superior vehicle is more then being luxuriously confident and stepping on a gas pedal and having it go. Not having a spare is in my case was a serious safety oversight.

SH

Sherry LeBlanc

I bought an MDX from Acura of Baton Rouge in 2011 and have been a loyal service/parts customer. I have been happy with my service until recently. I brought my car in for a problem with my passenger side mirror and the service rep told me that is was my settings on the mirror. I disagreed but then she continued to tell me that the mirrors were moving slow so the motor/actuator was changed for $189. After returning home the next day I noticed the mirror was still not working. I brought the car back and was met with the same argument......my settings were wrong. I also asked for the service rep to have my lumbar system looked at due to it not being fixed properly the last two times I brought my car in to be serviced for the lumbar when it was still under warranty. The service rep told my husband that the lumbar was fine because she and another service rep sat in the car and it was fine. I felt like I was being told that I was stupid. Then my service rep texted me to tell me that she sat in an MDX like my model to test out my theory after telling my husband that maybe I thought the lumbar should come out farther than I thought it should. What I think is that I was taken advantage of by the service department a few years ago just like I was taken advantage of o few weeks ago. Its really upsetting to spend a large amount of money on a luxury car and be treated like you dont know what you are talking about. Needless to say, I contacted a good friend who works for Acura and she contacted the Service Manager, Mr. Gaspard. I want to say that he was very genuine and honest. He listened to my concerns about the service I received especially the service complaint about having to pay for a portion of the lumbar system that should have been free since I brought the car in twice to be fixed while it was still under warranty. Mr. Gaspard treated me with respect and he was very apologetic and offered to return me to my original service rep Mr. Bill. He also gave me a free oil change on my next visit. I truly felt deceived my the new service rep but Mr. Gaspard and the 4 1/2 years of awesome customer service with Mr. Bill will be the reason I continue to be a loyal service customer of Acura of Baton Rouge.Thanks Mr. Gaspard and Mr. Bill for being so supportive, helpful, and loyal to your Acura Customers!!!