Von Maur

Category:	Department Store
Address:	7900 Shelbyville Rd, Louisville, KY 40222, USA
Phone:	+1 502-425-7100
Site:	vonmaur.com
Rating:	4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 100

Reviews 18

Felisha Zimmerman

I have never shopped at Von Maur but after my first experience, Im sure to return. My daughter and I had the best customer service on the worst of days...Ill explain: My daughter put a dress on hold at a big chain bridal store on Mothers Day, the sales lady gave her a hard time about holding it overnight, we show up the next day around noon and they had sold the dress she was supposed to be wearing to prom the following Saturday-I didnt want to order and pay for shipping the dress with them after what happened so I looked the dress up online. I found it on a local department stores website and called all the local stores with no luck. Then we found it on Von Maurs website, were in Cincinnati, we dont have any stores locally and Ive never heard of Von Maur-I was concerned that I might be ordering a dress from China (no offense to China or anyone thats Chinese, Ive just heard horror stories about items not turning out to be quite what you order). I called the the order line and the woman that answered instantly completely put me at ease by explaining the company to me, along with their history, locations and years in business. She also helped to figure out the best way to get the dress to us in time for prom-I only wish I could remember her name to give her credit. She found the nearest store to us that had the dress and transferred me to Lindsay Cloutier at the Von Maur in Louisville, KY. Lindsay listened to our plight and got right to work getting our dress ordered and shipped (we paid to overnight it). It arrived the next day and was packed beautifully, like every girl would want to receive their prom dress. The icing on the cake was that it came with hand written note on a Von Maur card where she thanked us for shopping at Von Maur, hoped my daughter enjoyed her dress and expressed that she was glad to help save the day (as I told her). She also enclosed a store business card and told us if we ever needed anything in the future to let her know...can I just tell you how sweet that was!!! If I had a business, that would be exactly how Id want my customers treated, because let me tell you, it really felt great. I hope this review gets back to both Lindsay and the phone representative and that theyre commended for a job well done. Thank you!!!

Tammy Barnes

My experience was very disappointing .The sales personal help only whites and they act like they dont see you.They asked one customer servaral times if she needed help never in the 20 minutes was i asked never.I did plan on spending a good amount of money but I didnt and i wont be back.

Krishan Williams

The service was amazing .But the alteration they did on my dress the stitches came undone while I was at my prom. This was my senior prom everyone,it only happens once in your life time.I have never been so embarrassed in my life.

Mary Bemker

This is one of the besst department stores around. The service is otustanding, and I love the free gift wrap and shipping. Buster in shoes and Janet in Womens clothes are so helpful and know just what to recommend.

Anne Rector

THE most overpriced store on earth. Horrible customer service, refunds take two weeks to hit your credit card. Junk clothes. STUPID clerks, especially the one at accessories in Castleton Mall. A MORON.

Sonja Ridge

This my go to store. Quality calm wonderful sales associates.different items that you do not see coming and going. And the piano lady is a jewel.i tell everyone i know to always try von maur first .

Karen Bertrand

Always a great shopping experience when visiting VonMaur, at Oxmoor Center. Consistently amazing customer service is what you can expect from VonMaur employees.

Tony Kerr

Always a great place to visit! Listened to the pianist! Found a three piece suite for my grandson. Beautiful atmosphere and fine helpers every time! :)

Will Bockoven

Upscale retailer nothing to add there. The cleanest and most private restrooms in Oxmoor. Go to the restroom in complete peace.

Ashley Fancy Ray

This store is amazing. Best customer service and amazing sales/clearance. I will never buy shoes from anywhere else.

Drake Hatfield

Excellent selection and friendly staff who are very helpful. High marks in particular to the mens shoe department.

John Perry

Clean and top notch outfit. Cleanest bathrooms around and nice piano playing near the escalator

jeremyreed804

The service is amazing! The Von Maur associates really take pride in their work and it shows.

A Private User

No, it is not closed. That was Jacobsons. Von Maur is still open.