Michaels

Category:	Craft Store
Address:	150 W Lowry Ln #170, Lexington, KY 40503, USA
Phone:	+1 859-277-1022
Site:	locations.michaels.com
Rating:	3.6
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 79

Reviews 20

Josh And Mary Morton

Just left Michaels. Im usually a Hobby Lobby person, but our location in Lexington leaves me so close to this store. So, Ive been trying it out for the last week now. It seems there are never any associates available other than one lonely person at the register. Today, I selected about ten spools of ribbon to make my toddler some hair bows. I needed to get some clips/barrettes to glue them to. Walked up and down the three aisles of ribbon they have, no clips. Walked all around the store looking for an associate, no associate. There were plenty of customers shopping, but no associates. So I looked up and down almost every aisle. I then came across an associate and Steve the store manager, shirt un-tucked, and in jeans that look fit for a bar, and I should have known what I was in for. I went up and asked where I could find hair barrettes. Neither of them had any clue what I was talking about. I had checked online, and it said they were available in stores, so I showed them this. The manager seemed annoyed and walked away while the associate led me to something that was similar (kind of, but not really). I finally said forget it, and got in line to get my ribbon. The line was about 7-8 people long. I looked around to see one lonely girl working the only register open (out of 6) and Steve the store manager was still standing there at the front of the store, back to the front doors even, talking to the other associate with his arms folded in front of him. He must be scared hes going to have to actually work. VERY poor customer service. Eventually he saw me staring at him standing there and called another associate away from the framing dept to come help at the cash registers. Besides the poor customer service, why wouldnt you sell something that it says you all sell in stores? Please take that off your website, as it is a lie. Probably wont be trying Michaels again anytime soon. Ill make the trek through traffic to Hobby Lobby.

Paula Hatfield

I have ordered a matt for a very expensive painting. 5 times received incorrect one. Darla one of the managers & Shepherd were very nice & tried to help me. They even epedited the last order & gave to me free. Tyler had no clue what he was doing. I have a very expensive painting torn apart for over 2 months. Guess I will go somewhere else. I would rate them a zero on their framing sizing Matts.

Chrissa Smith

Tried to look online for prices of tie dye kits, totally turned my off of going into the store because of how unuser friendly it was, i have no idea why anyone would create a website like that, it didnt have the price of any product, than i called and they were rude, so its 100% safe to say i will not be making a trip into the store.

Claire Sale

Michaels used to be a pretty decent craft supply store, but in the last couple of years, it seems like the variety of inventory is sorely lacking. The one area I think is good is the supply and variety of beads for jewelry making. I do nearly all my craft supply shopping at Hobby Lobby now.

Jodi Combs

Lexington, Kentucky is sorely missing art supply stores. Sadly, Michaels is the only game in town. No, you wont find many specific art supplies, and if you ask, no one will know what youre talking about either.

WaiLin Naing

Dont get fooled by their 60% off on custom framing.....I paid $900 on the custom work that wouldve only cost $400 at other framing places.very unsatisfied.(customer service was good but prices are way too high)

Charles Hockensmith, II

Big Box craft store, sometimes you have to look for what you need but itll be there.

Stanley Baker

Excellent assortment of craft materials and excellent prices!!!!

Dylan Gorski

Great place to go if you need arts or crafts supplies!

Heather Nichols

Love this place! Great deals, friendly service

John Thompson

They had just the craft materials we needed.

JM White

Nice craft store, nothing much else to say.