Sims Furniture Co

Category:	Furniture Store
Address:	727 Madison Ave, Covington, KY 41011, USA
Phone:	+1 859-261-0123
Site:	m.simsfurnitureco.com
Rating:	3.4
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM Closed

Location

Photos 79

Reviews 12

Sarah Stutsman

Went in May 28th and we had such outstanding, friendly, pressure-free assistance from EJ that we came back and got a living room set on the 31st. I work in IT as a contract-based developer & designer and my bf runs his own business; despite our being self employed they were still able to approve us. Id definitely return here in the future. Update: Just wanted to update everyone and say that our furniture was delivered on time and in great condition too! Another plus +++ for this store, they also called us early in the morning on the day of delivery to let us know that they needed to push back the delivery time a little bit, so we wouldnt be left waiting in case we had made other plans or needed to notify our employers; which was very considerate of them. The change in time was no biggie since they let us know over 8 hours in advance. The delivery guys were great too--Friendly, careful, quick, respectful and just all-around pleasant to deal with. The pieces appear to be in great condition (I havent noticed anything indicating that any of the pieces were damaged during transport, so yay!) In all, I just wanted to share my positive experience with this place since Im new to the area from out-of-state and was nervous about who to trust. Thanks again guys!

Richard Richards

I have to jump in and firstly say I am sorry for the people that had a bad experience. I am surprised whatever issue happened; that is wasnt take care of right then and there. Knock on wood i have had no problem from simms and i purchased my bed, dresser, recliner etc. On the down side. I am disabled and I am going to buy a love sear or love seat and davenport from them, ; however, i need to have them remove the other items and put them on the street for me. I was told no they could not do that. In my case if they want me to continue my business with them, they are going to have to take the recliner and other chair and sit it on the curb. The other issue, is, they charge 100.00 for delivery and i was in transportation for 16 years and feel they need to adjust the customers delivery. That is not common practice in the trucking business, so, i do have issues with that however, i discovered these are people that are sub contracted out. So bottom line, I would by from Simms again, i have always been treated kindly, in the store and on the phone if i had a question. So there, you have it. My real name is GARY D. If the main stores sees this review, all they have to do it look it up and they will no who i am.

Ryan Mcgaha

Saw the negative reviews, so I figured Id chime in with a positive review. Weve never had an issue with Sims. Our payment is auto withdrawn every month, any time we need to delay a few days there is never an issue with it. Every time we went to buy anything we were always helped in a timely, polite fashion. They are always polite to our children, give them snacks, water, and one of the stuffed bears. Their prices are slightly high in comparison if you were to just go and buy the furniture outright from somewhere else, but I guess thats the sacrifice you make for financing.

shane moore

Ive had nothing but great service from Simms Furniture located in Covington KY... Everyone Ive spoken to has went out of there way to help me out, not only thru picking out furniture, but also answering any questions i had had about financing. I also had a issue with a broken dresser drawer slider and they immediately sent someone to take a look. Still havent gotten that fixed but thats only because my work schedule... Great place to get furniture... I highly recommend them.

Carol Reinhardt

I went in to buy a couch, I had to leave before the contract was completed or signed. They charged my credit card anyway for a deposit without my knowledge approval or signature!! I called the salesmen (Steve) to let him know that I was surprised this was done and he asked and I quote"you werent being deceitful in buying the couch were you?" UNBELIEVABLY BAD BUSINESS AND COMPLETELY DISRESPECTFUL TAKE YOUR BUSINESS SOMEWHERE ELSE!!

Sade Graves

I didnt even want to give this place 1 star but I had to for a review. I got a sectional from them in October and had bed bugs by January. Ive NEVER had bed bugs since Ive lived at my place (5 years) and I "suddenly" get them after I bought the couch from them. I wouldnt recommend this place to ANYONE.

Bari Horrigan

Good selection, very easy purchase and financing. Furniture quality much better than IKEA but certainly not Arhaus. Ill be back for certain pieces.

Megan Mcilvain

I love this place everyone is super friendly and it has helped me build my credit!!!

juanda bankhead

Very polite, understanding, and they listen.... Great experience returning customer

Ed Lucas

One of the worst companies to deal with. Beware its your hard earn Money

Harvey Hummons

Ez process. Pleasant experience thus far

Rosie Martin

I love Sims nice furniture