U.S. Cellular

Category:	Telephone Company
Address:	1145 N Quincy Ave, Ottumwa, IA 52501, USA
Phone:	+1 641-684-8000
Site:	uscellular.com
Rating:	2.5
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 12–5PM

Location

Photos 18

Reviews 15

Alexander Steines

I am currently sitting and waiting for the next available sales representative. I have been here 5 times in the last few months and each time my wait is at least 1.5 hours. Going to this particular USCellular is becoming an ALL DAY affair. As I sit here, I am listening to the 3 (out of a maximum capacity of 9) sales representatives chit chatting and making small talk with the customers they are helping. If there is that much down time while they are being helped, USCellular needs to invest in new computer systems that are faster. On the rare occasion that they fix the issues that lead to me coming in, it is full of small talk and time wasting as their "System" slows down the process. I am beginning to think they are passing the blame for slow moving employees. It should not take 2.5 hours total to get a new phone on a Monday at 1 PM. You begin the process by checking in with two receptionists whose only job is to write down your name on a waiting list. Does that take 2 people? Could one of them be trained to help customers? It would be impossible to come here and get anything done over your lunch hour. If you have the opportunity to go to any other USCellular store - please do! Save yourselves before you waste an entire afternoon sitting in a crowd of other frustrated people waiting for your name to be called. ***Update - We are now working with a sales associate to fix our issue. At first, she wanted to send us out the door with a to-do list of how to fix the issue ourself. We persuaded her to help us now because we have waited in line for 1.5 hours. She has been very rude to us. We are not pleased. Going on 3 hours. The employees here keep mysteriously going back to "the room" and staying there for up to 10 minutes. They come back out and sit down like nothing happened. What happens back there? Shop here at your own risk.

Vanessa Jackson

The worst and most rude place Ive ever been to in Ottumwa. Absolutely no one greeted me when i walked in the door. One associate near the door told another associate he needed to greet customers when they come in. He said hello and kept walking. No "can i help you or Ill be with you in a moment or anything. Another customer walks in 10 mins later, and out of nowhere a lady walks right up to him greets him and takes him to her work station and helps him with his bill. All i wanted to do was pay my bill too. Switching back asap. Somebody fix it please!

Trenton Harland

By far a great upgrade from old company. Pay for service and quality. Will admit that yes the in store service may get long but well worth the wait as long as the problem gets solved. Great service all over, I travel all over SE Iowa, as well as Des Moines, Iowa City, etc. for work personal phone and company phone both get service perfectly.

Rae Conger

No one greeted me when I walked in the door. I have never been in this store and the place was packed with like 20 people and I sat down and waites 15 minutes and no one told me to sign in at the front. Now I have been here for a half and hour and still no customer service.

Dylan Paulk

Want to waste your time rotting away at a place worse than the DMV? Head on down to Ottumwas US Cellular. Atrocious wait times for not very good customer service. Im not sure if its a lack of staff or just neglect to customers, but regardless, dont waste your time here.

jane doe

The new associate- Tiffany June Sallee participates in an organized stalking ring of vigilante criminals and is a drama queen with an ego problem....

Jonathan Spillers

Great service went into a retailer in albia horrible experience, glad these guys changed my outlook on company glad I went to this store instead.

Nicholas Merulla

Very helpful and easy to work with. Come around 11:30 on most weekdays to avoid the rushes!

Danielle Breon

Worst experience at a store I have ever had. Associates were unhelpful and rude.

Ron Fox

Bad place of business, wait, wait, no help . Say one think ,do another

Alexis Nace

Always get great service and all questions answered.