Verizon

Category:	Cell Phone Store
Address:	975 E Oak St, Conway, AR 72032, USA
Phone:	+1 501-932-2300
Site:	verizonwireless.com
Rating:	3.1
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–6PM

Location

Photos 7

Reviews 23

Tachayetta McCastle

I went into this location last night ( February 1, 2017 ) because my phone stopped working. I didnt have insurance because Ive filed 2 claims before and the Assurance sent me a letter stating that they would not be insuring me any longer. Thats fine, I was willing to pay out of pocket for a new phone. Long story short I walked in the store at 1800 hrs and didnt leave until after the store had closed at 2014 hrs. I was working with a new employee that had only been there for 2 weeks. Per our conversation. There were 4 other senior employees and 2 managers in the store at that time. By the time I left the store I was annoyed and frustrated that none of his co workers would come over to assist him or myself after seeing that Id been there working with him for over 2 hours. I ultimately ended up purchasing a phone that I did not want due to frustration and lack of information on the salesman part. I will be taking the phone back today because I just DO NOT like it. Im not complaining at all about the salesman that assisted me, because weve all been new before. The fact that his co workers did not bother to assist is my problem. At the end once the store closed is when someone came over and said "hey let me help you get the screen on the phone!" I am so upset and Im sure they are going to make me pay the 35 dollar restocking fee on top of the 500 dollars that I spent less than 24 hours ago. I really wish corporate would come and retrain its associates at this location.

Cassi Love

Ive been a customer with Verizon wireless for 10+ years. My sister, who is on my plan, recently had a software malfunction with her current droid phone after a system update, and did an insurance claim on it. She decided to go ahead and trade in the refurbished phone when she got it because she was afraid of trying the update again with the refurbished phone. Customer service told her she could do so. When they sent her the refurbished "like new" phone, there was a small flaw in the corner of the screen, straight out of the box. The Verizon store would not give her the maximum trade in value because of the flaw, even though it came directly out of the box like that. It seems every time I visit this location, the employees do not want to help you unless they are guaranteed some kind of commission out of it. They are rude, and always talk down to you. They are never willing to help you in situations such as this. Verizon as a company has been slowly declining in the customer service area for a long time, and Im very sick of it. They have no sense of loyalty.

Brian Scott

I am absolutely upset at the customer service I received, they locked me into a prepaid account.. I should have never went with Verizon.. I have had multiple issues with the call center.. You can never talk to someone who speaks proper English and when I try to explain my issues they are nothing but rude and interrupt my conversation and act like its all my fault.. I am going to AT&T asap and will share with everyone my experience.. My family spends over $40,000 a year with Verizon and now after my experience they will be changing carriers as well.. I gave you chance after chance and you continued to fail at meeting my expectations.. I have been in customer service for over 20 years and never would I treat a customer like I have been treated.. Thanks but no thanks Im out...

Yvonne Rowland

UNHELPFUL! I bought my son an iPhone from a friend who had used it with Verizon. Because we use Straight Talk (love it) and the iPhone has to be released (unlocked) from the previous carrier, I took it into the Verizon store, which the internet says is required to unlock Verizon. (AT&T allows you to do it online.) I was told they had never unlocked a phone and didnt know what I was talking about. Only one employee was not condescending, and even tried to talk me into using a Verizon prepaid plan! I left with a phone we cant use; I guess Ill go to the Apple store to get unbiased advice. :( Update...(To unlock paid Verizon phone, call Apple store. They were great!)

Teshara Garlington

I just left the Verizon store, may I add that today is my birthday. As soon as I walked to the door, I was greeted by Jessica. She was very nice and sweet to me. I told the problem with my phone and she got on it right away without any hesitation. I want to personally thank you for hiring her, she is a great person. She fixed my phone for me. Merry Christmas and happy holidays.

Todd Fason

I just bought a pre paid Verizon phone an a 45$ pre paid card after 5 hours trying to activate I got ripped off 45$ had no data because Verizon added my money to the wrong phone number!!! They said they couldnt refund my money! Shitiest network Ive ever encounterd.....

Tina Wells

I just am tired of paying a car payment, $200 plus for a phone plan. They dont give existing customers any breaks during the life of your contract, just new customer deals. After my contract is up, I am going to straight talk.

Michael Baur

They kept trying to impress me by throwing a speaker into a tank of water when I was trying to cancel my phone. I went to a trac phone plan and paid less and got the same quality of 4g for half the price on the same phone.

Ashley Grimm

These guys are so nice!!! They really helped my husband and I, we love Verizon and our Verizon store! For all you complainers, you should pay your bills and then youll get better customer service.

Crystal Ahrens

The person helping me around Christmas made it so easy and clarified things well! The new store is great! Big selection of cases, cords, phones and fitness trackers. Easy to get too.

shane wood

Excellent customer service. Theyre under new management. Very helpful and polite. We actually saved money as well !

Jaxamey

Ask for Rod or Jessica. They are both very informative and helpful. They get you in and out, no sitting and waiting.

John Reedy

Service is very good and a comfortable place to wait... The folks working there are nice and very friendly

Alex F

Rude saleswoman was annoyed to answer any questions we had

Laura Koch

Much better pricing and better signal in Oppelo (vs att)

Amanda Russell

Customer service is HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!