Cricket Wireless Authorized Retailer

Reviews 8

WI

Will Sanchez

My simple question was this, "I recently moved to T-Mobile because my company gives me discount on monthly bills and a free phone." Cricket wasnt able to match that, so I moved. Now, in addition to that I had my account set up for automatic bill pay online. I set it up because of the $5.00 off your monthly bill. So, I got charged on the 2nd of each month sometimes its the 1st sometimes its the 3rd. How ever, this month I did the move over on the 10th (8/10/14). There for I understand getting charged for 8 days of service. I went in the store to ask how Ill be receiving the remaining pro rated 21 days of this month which technically equals to about $52-ish dollars. I go in to this store and this one male employee was "assisting" another customer in front of me, he simply wanted to change over another phone which was locked. So, the man aggressively and rudely tells the man. "No, no se puede porque esta loceado." The elderly man walks away kind of sad and bothered, afterwards I go up to him and say, "Hi! I only have a small question." His instant response was, "What?". Which right at this point I knew this wasnt going to be a good visit to my fellow neighborhood Cricket Store. I asked him, "I had set up automatic bill pay on my account and only used about a weeks work of service what happens with the other 3 weeks that was charged to my card?" His answer was, "You lose it, yeah its gone." To where first of all I had NO idea that this could happen. I didnt want to bother with the guy since he seems to be doing this on a trans to provide HORRIBLE Customer Service to ever customer that walks in the door. Being with Cricket for about 3 years and faithfully paying every single month on time and NEVER late, this is the goodbye I get from them? This is a horrible way, at this point I wish the best for you guys and hope that not ever rep is like that because I dont see a long bountiful future if it continues this way. In addition, I called the 1800 Cricket phone number and got a hold of a CSR. To where rudely they were like, "How can I help you?" I figured, it would be something like, "Hi! Thanks you for calling Cricket, my names (Name Here) how can I help you today?!" I guess I was wrong, I told her my situation and she escalated me just by saying, "Hold on." didnt tell me I was being xfered to her Supervisor / Manager. They answer the phone like this, "Hello Mr. Sanchez, under the regulations code blah blah blah it states that you cant do this blah blah blah and if you do blah blah blah I had no idea what he said because I cant understand his accent. Without letting me answer back or question he simply says, "With that being said, goodbye!" Now, If I were to rate this store 1-10 I would rate it a 2 since the worst part wouldve been if they were closed. So, just the fact that your store was open gives it a +1 congratulations. I really do hope this rep loses his job for he doesnt belong in that type of environment I will be publishing this every I possibly can until I get justice..

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CE

Cecilia Ryan

If it were possible to give less than one star we would give one of the points on the star. We have gone there several times, and they have to swindle us. Yesterday we went to this store to have them resolve a problem with a line. They informed us that we would have to pay a total of $70 to rectify a problem that Crickett created. It was only after we called the main company that the problem was quickly rectified and without additional cost to us.

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SH

ShaAnna Spencer

I love going in Cricket... Excellent customer service and great staff

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CH

Christoph

Great people , great service, friendly

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LU

Luis- Felipe Ruiz- Cervantes

Good place, friendly people

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D

D Jeffs

Good customer service

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MA

Main scott

Very accurate

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EL

Elizabeth Mitchell

Very helpful

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