Toys"R"Us
| Category: | Toy Store |
| Address: | 1211 E Army Post Rd, Des Moines, IA 50315, USA |
| Phone: | +1 515-285-5488 |
| Site: | stores.toysrus.com |
| Rating: | 3.6 |
| Working: | 10AM–8PM 10AM–9:30PM 10AM–9:30PM 10AM–9PM 10AM–9PM 9AM–9PM 10AM–8PM |
Location
Photos 33
Reviews 18
PR
proud mommybear
Terrible location. The management is bad. Yes, the store might look clean but the managers there are disgusting. Old management used to have employees follow customers around, current management encourage altercations between employees and customers. Ive tried leaving a complaint to the customer service number and didnt hear anything back. I know I definitely will not spend another penny at this location, but Im considering not shopping at toys r us anymore period. You guys need to completely restaff the management there and then maybe things will improve.
AS
Ashley Boatright
Just looked up your hours for Christmas and noticed that you stay open for Christmas Day. I hope your employees volunteer to work and are not forced to work or risk losing their job. You should reconsider your Holiday hours. Other than that.... Toys R Us is always okay ..... I did save some money there this year. Store was clean enough. I have to return today to get a security tag removed from a coat I bought there a week ago. Thats annoying, but those things happen. I feel bad for retail workers. Merry Christmas
TH
Theresa McClelland
Penny, the store director, and her crew are the best. There has never been a time that I have not been given outstanding service at this Toys R Us. The store is clean, the shelves stocked nicely, and always a staff member in the aisles or departments ready to assist with your needs. This store is by far better than that of Clive, IA. Take the time to travel to the Southside store, you will see what I mean.
A
A Private User
Do not buy an assembled bicycle from Toys R Us. Do your research and find someone else to do the assembly or buy elsewhere. I even went to corporate with my complaint. They showed no concern for the safety of my child (I had to get the brakes and handle bars fixed). Thank God I was able to get it fixed somewhere else.
A
A Private User
I called the store on University in Clive and was talked down to by a rude lady who lied about what I was reading in the ad! Then I called this store on Army Post and Bonnie was pleasant and helpful - Im actually looking forward to stopping there tonight.
MI
Mike Hoffman
Never seem to keen on answering a question that isnt right in front of their nose. Got yelled at after standing at the return counter for 5 minutes or more. Needed to find help. That said, the store is organized and clean.
LU
Luke Thomas
They force you to walk through the crappy toy isle just to enter the store. Checkout has only 1 person most of the time and it can take an unusual amount of time to get done purchasing items.
JP
Jp Foster
Great, friendly and helpful staff! MUCH BETTER than the other Toys R Us stores that I have been in!!!
JA
Jacory Johnson
Great employees and service if you cant find something they are ready to help you find it
FR
Fran Timmons
Enjoyed going to Toys R Us to pick up a couple gifts. Service was friendly and helpful.
CA
Calvin Smith
Very clean, organized, and priced thrifty enough!!
ST
Stephanie Hundley
The amibo collection is amazing. Great store.
DO
Doug Cain
Lots of selection and people were friendly
KA
Kandace Robar
Little pricy but lots of options
CA
Cathy Smith
Great helpful clean Store!
PA
paul whalen
Pretty average toys r us
CH
Christopher Marquardt
Not the best.
A
A Private User
Good service.
35 most recent searches
Other organizations
Photos
Photos of comments
