Sears

Reviews 3

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Charlotte Triplett

I ordered a new refrigerator from Sears. I asked for them to deliver it when my husband is home from work. I asked them in their comments "Please deliver it later in the day". I figured this way that it would at the very least be around noon, which is when my husband and I get up (he works 1 pm- 10 pm and stays up until 4 am most nights.) I got an e mail with my delivery time. 8 am- 10 am. I called immediately and was told I couldnt change it by a very rude woman on the phone. Strike one. Well, we needed the fridge, my husband said he would just stay up and go to sleep after they delivered it. They get here at 8:30 or so, take one look at the fridge and demand that we disconnect it. Thats fine. I get it. That wasnt the issue. The issue was that apparently the contract company was supposed to inform us that we were supposed to do this. I checked through all the e mails Id received and even listened to a voicemail I had. Nope. At no point did they tell us that we had to disconnect it ourselves.Strike two. My husband gets told "if you can take those doors off and disconnect it well come right back. Just give us a call." And he received 2 phone #s. On the way out, I see theyve woken up my daughter and shes crying on the monitor. After my husband mentioned that she was sleeping and could they be quieter. She has slept through parties weve had and the vacuum running. Strike three. My husband got everything dismantled and ready to go in less than 30 minutes. I even cleaned out the fridge again.He called the first number and this very rude lady said she was talking to them right now (a lie) and they were too far away to come back. She said she could reschedule the earliest possible pick up as the 17th of April. No. Strike one with this lady. She asked us to wait and said she was going to contact them. She forgot to put my husband on hold and he heard her just chatting with someone. (another lie). Strike two. She then came back and repeated that it would be the 17th. My husband refused to accept that and explained the situation again. I would like to point out that at this point it was 10 am and my husband had already been up for 22 hours straight. Finally, she said that she would contact their dispatch and we would receive a call back shortly. (yet another lie. We never received a call.) Strike three. Finally, around 10:30, my husband called the second number, which was a direct line to one of the delivery guys. (Who by the way was surprised because he never got a call from dispatch). He said he would be here around 11. Nope. Noon rolls around and still no delivery guys. So, my husband calls again. Now were delivery #11. At 1:30, I finally insisted my husband just go to bed and if I need him Ill wake him up. Around 2 pm I receive a call. I answer. No reply. I say something again. Nope. No reply. Then the number hangs up. Immediately it calls back, so I answer again. This time one of the delivery guys says "Sorry, are you in the house with the man who wants us to pick up a fridge?" Strike one. Seriously? No. Im in MY house, MY name is on the delivery, you called MY phone number. Instead I said "Yes, we have the fridge in the front room." Oh. I forgot to mention. Before going to bed, my husband dragged the old fridge into the front room and hooked up the new fridge in the kitchen. Well, they got here around 2:15 or so and came in. I asked how they were doing and they all just replied it had been a long day like that was somehow my fault. Then they lifted the fridge and doors out. One of them dumped water all over my floor. His response? "Oh...well thats a lot of water." No "sorry" or "well get that" or "do you have a towel". Nothing. Strike two. I grabbed a towel and cleaned it up. I went to check on my daughter and when I came back the truck was gone. The cash Id had for them (I believe in tipping despite bad service) was still sitting in the living room, I didnt sign anything, they didnt even say they were leaving or "have a nice day". Nothing. They even left my front door open! Strike three.

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Jamie Llewellyn

I was at the Sears on Merle Hay Rd in Des Moines, IA. I was looking for a camera or camcorder and I was very frustrated with the entire electronics dept. 1- Less than 50% of the display cameras could be evaluated with power. 2- The 3-D demo set was not showing 3-D content to evaluate. 3- In the 20 to 30 minutes I was in the department, attempting to evaluate the cameras and camcorders, no representative came to ask if I had any questions. 4- There were FOUR employees next to the TVs just joking around. 5- David asked if I needed any help and got a Electronics Associate to attend to me next to the cameras. Two came over. 6- The smaller, Asian associate said there was nothing he could do to demonstrate the product because there was not a charged battery for the camcorder. 7- He said that it would take 3 hours to charge a battery and did not offer to charge the battery. 8- I left a bit disgusted. Then came back to see if someone would charge the battery. 9- The first associate said that they do not charge batteries because people steal them. 10- The next associate there said that they could not even plug in the battery to the camcorder if the wanted because the way it is tethered to the display. 11- The last suggestion was that I just buy it and take advantage of the 30 day return policy. 12- There was an ICEE container sitting on the display at opening. Seriously. No part of this experience was acceptable and the smallest amount of effort could have remedied the situation. Here are my suggestions. 1- Even if it costs more than 2x regular wage to hire a capable employee, do it. 2- Have consultants come through the store to evaluate your associates and provide them feedback as to what is expected. 3- Have a pre-open checklist to ensure that the store is ready to be opened. This means TVs showing the correct content, display items functional for evaluation, and employees ready to service customers.

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Kellie Buchanan

Made an appointment for a tune up on my vehicle for 1 pm. I arrived at 12:30 and made sure they knew what all I wanted done. After 2 and a half hours, they called and asked if they could keep my vehicle. Im a pilot car driver from Kentucky without someone 2 call for a ride so I said no. I went back 2 see their progress and sat for another hour and a half to two hours where I was finally told they couldnt do my spark plugs and wires (which when I arrived I explained that the plugs and wires were a necessity) since I couldnt leave the vehicle. As I watched for the last hour and a half, I saw why it was taking so long. No one was ever at my vehicle. I believe they didnt do my plugs and wires because they would have had to stay a little past 5 when they closed. So in 4 and a half hours, they changed my oil and air filter, flushed my radiator and changed the fuel filter. If the guys would have got to work instead of standing around, they could have got everything done on my vehicle before they closed. I would never recommend this place or ever come back. It was awful