Starbucks

Reviews 35

SA

Sara Searcy

I worked at Starbucks for 3 years and our store was 3x busier than this one. Usually, I have a good experience with customer service and friendliness. However, today was not thier best. where I ordered online and was at the store in 10 minutes and saw my order sitting on the counter while I waited for them to acknowledge me. The lady who usually acknowedges me lately is newer and she is on drive thru and cannot hand me my items. The other employees who are the usuals were too involved in their tasks to notice customers that had online orders. I am not a picky customer, but having to ask for my order that is ready and sitting getting cold while no one asks if ive been helped isnt good service. Please remember those good service practices that I know you are all capable of :)

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CH

Chelsea Zapata

Ive gone to this Starbucks three times. The first time my drink was fine, however the next two horrible! The second time the barista made me a white mocha when my cup said latte macchiato. When I asked her to correct it she made me a cappuccino. My entire finger went into the cup it was all foam. The third and finally time I noticed two of the girls on bar where wearing LONG earrings and kept touching them. Gross! Youre making peoples drinks do not touch yourself. Oh it got better she kept steaming milk without cleaning her wand. I will not be going back no thank you. Not even for a brewed coffee due to them not brewing it fresh every 30 minutes. The taste was awful!

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MA

Marty Robinson

Ive visited this location over half a dozen times and every time its the same awful service. The baristas ignore you for upwards to ten minutes before taking your order, they rarely get drink orders correct, and they have the slowest drive thru that I have ever been through. You know service is bad when you wait at the register for ten minutes and not one of the three employees takes your order and then you pull out your phone and have to order your coffee online just to get it ordered so youre not late for work. Do yourself a favor and dont visit this place, save your money and time and visit somewhere that cares about its customers.

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AN

Angie Pence

I frequent this location almost every evening before work.. I dont normally write reviews but there is an employee ..Blake that has to be recognized for his exceptional customer service skills and most of all seems to be the best coffee maker you have ..he goes above and beyond what is expected making the customer feel like you are not putting them out of their way or just handing them your product with no customer contact hats off to you Blake!!!

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JA

Jamie Tindall

I go to Starbucks more than I care to mention. Love their seasonal and lighter options. They are generally very friendly, though Ive had a few less-than-positive experiences with a few of their high school aged staff. Expect to wait a while in drive through lines. Overall, if you are thinking of swinging in off of the interstate for a treat, I would definitely encourage you to do so.

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GW

GW Gardenwife

Super friendly staff! My flat white was provided quickly and was perfect. However, cleanliness could have been better. Discarded trash was left on tables the whole time during my hour-long visit. The trash bin in the womens restroom was overflowing with paper towels that then littered the floor.

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VI

Vikki Henshey

Horrible service. Driving through from Cincy to Indy. I was the only customer in store and waited 15 min for latte. When I asked, they said, "oh, what did you order? I dont know where it is?" Really??? They made it quickly, but the fact that I wasnt even addressed while standing so long.

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KA

Karen Gledhill

Rude and unfriendly staff. Have been there 3 times and same results from the staff of different people each time. Their job is to fix your drink and they act like you are bothering them. Looking for another Starbucks on my route I can access with better service and staff.

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GO

Gonzalo Salcedo

The manager rolled her eyes and ughhed at me when I told her my drink was incorrect. I didnt even believe it was the manager until I asked an associate. Also the cashier on the register was nearly comatose and didnt greet a single person who walked up to the counter .

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KR

Kristie Martin

Staff handles orders politely and professionally. A major plus: this location still offers a cozy nook to hangout in, unlike many others that opted to sacrifice comfort for expanded prepackaged food offerings. The WiFi connection proved iffy at best.

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JA

James Ketcham

Walked in for literally 3 seconds and walked right out. Staff looks like a bunch of inbred retarded trailer trash. Cringe. Starbucks employees are supposed to be attractive, not downs syndrome.

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TA

Tammy Jackson

ITS A GREAT PLACE TO RELAX AND HAVE A COFFEE TEA OR SNACKS. I LUV THE GREEN TEA FRAPPUCCINO WITH COCONUT MILK! IF U HAVE NEVER TRIED STARBUCKS GIVE THEM A TRY U WONT REGRET IT!

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RO

Rob Newkirk

Very slow service, disinterested staff. Only Starbucks along the interstate for 50 miles, so will probably visit again on my Indy to Cincinnati trip. But wont be happy about it...

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OT

Otis Boyles

My pet peeve about Starbucks is that 8 times out of ten the female hostess /cashier is annoying with the "What can I get started for ya?" downtone standard greeting.

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MA

Matthew Chance

Great service clean and nice people never have long waits ..... U can download the app and order ahead as well and they will have it ready when u walk in

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CL

Clayton Hensley

Pretty much your typical Starbucks. Got there just before they shut the doors. Had two frozen drinks, both were good, but not really worth the price.

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CA

Cameron Wietbrock

Delicious coffee. Order is made correctly 99% of the time. Sometimes a long wait, but is acceptable for how well made and specific each order can be.

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MR

Mr. Pokémon

I know...I know..."But...its "a STARBUCKS." I still know theyre overcharging, and "a Starbucks" does not need $6 for a Sausage & Egg Muffin.

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PA

Pamela Allen

Slow! Dirty, poor customer device even w a manager and 4 staff. Out of all holiday flavors. Trash everywhere. So sorry I stopped here

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JE

Jenn Gable

Baristas are very nice. Drive thru is quick. Love being able to go inside or sit on the patio for a meeting or just to get work done.

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BO

Bob Smith

I like this Starbucks! They have always been friendly and courteous with me. Its always a treat to stop and get my favorite drink.

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DA

Danielle Douglass

amazing, amazing people! I love Shelbyville Starbucks. youll get a smile with a personalized beverage! love it!!!

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LA

lauren mull

Id have to agree... sllllioowww service and disinterested staff.... they are rarely friendly or engaging...

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TO

Todd Miller

Its a good Starbucks. Always a bit of a wait usually a line of some kind regardless of day time.

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VI

Vinoth Kanna

Great coffee and friendly staff. Patrick was very friendly and made a great coffee for me.

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AM

Amy Bumpaous

Always kind and caring. I wish they would fix the outdoor electric outlets though.

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LA

Larry Ferguson

The only thing I dislike is the music that they play. It is always dreadful.

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LO

Lori Bricker

Friendly, fast drive thru, received exactly what I ordered. Very considerate.

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FE

Ferit Güven

Bad service. Slow and sold me an item they did not have. Not recommended.

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BR

Brian

Solid but not remarkable Starbucks location....which means it was great!

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JE

Jeff Mayberry

Dont know why I let the kids talk me into this overpriced sewer water.

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KR

Krystal Kaster

Nice staff, quick service, clean store. Plus my coffee was delicious!

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DO

Don Current

Typical Starbucks. A little on the slow side. Nice staff though.

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MI

Michelle Zipparo

Great fast service and excellent coffee beverages and treats!

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GA

Gabbi Damato

They forgot my drink so I was there for 30 mins I am shook

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